Schomp BMW

HORRIBLE Customer Service on the sales team side including managers. Long review but I want to cover everything so I'm accurate on the events . On Wednesday June 18th 2025 my Step daughter and I c including managers. Long review but I want to cover everything so I'm accurate on the events . On Wednesday June 18th 2025 my Step daughter and I came into Ralph Schomp BMW to purchase a Vehicle we had seen online, We waited for a sales person and met Gabe (sales guy) , We talked about a specific vehicle they had for sale and was looking at trading in a Ford f150 Blackwidow Custom truck and depending on the worth would pay the rest in cash. Went on a test drive and told Gabe we were ready for the next steps, A manager (Ben) had to assist to find the value of the truck (being a special addition Blackwidow ) , We waited in the dealership for well over 2 1/2 hours until we decided to go eat , they only came up to us 1 time within that 2 1/2 or more wait to say sorry were working on getting a value on the truck. Gabe said he would call us when they had a value and the build on the truck (note I sent them the build with the Vin number from the dealer and company that built the truck for Ford ) , 5pm ish came around so I called Gabe and he said " The shop sent me up to boulder so when I get back I will call you" NO call back , Next day Thursday the 19th 2025 I emailed Ben and called the sales manager to see if he had received the build specs yet , Well Gabe then send me an email and said " Chad , I told you yesterday I'm Off Thursdays." Not once did I hear or read that he was off on Thursdays in texts emails or in person same with my Step daughter, ok fine so I again called Ben (the sales manager) and he said the truck came back at $40,000 ( first it was $35,000 then $39,000 Now $40,000) also Ben told me he got the build on the truck but it was a different truck so he was comparing it to mine ( even though I sent the accurate build with Vin ) and said its only off by $1,100 dollars lol ok , I said ok I would like to trade the truck and 5 to 6 grand for the car which was dropped online another $500 bucks Wednesday night ( have pictures ) to $47,912 , so a difference of $1912.00 ok not bad I could even honor that because of how much we wanted the car I could up the cash , Ben told me " Let me see what I can do to make it happen and ill call you back" NO Call Thursday or Thursday night NO text , NO email Nothing, Ok Friday morning 10am June 20th 2025 I went to the website to look at the car again and it was gone. I called both Ben and Gabe since they both were working on this deal 3 to 4 times, left messages , NO call back NO answer till I kept calling the store , finally Ben came to the phone and I said you never called me back and now the car is off your site? , he said yes it sold yesterday Thursday ( Gabes day off) I said wait we were working on all this to complete the sale and he said well I don't know why Gabe didn't call you ! REALLY Ben said he would call Thursday after he figured some stuff out ( meaning making the deal happen) , Ben called around 1:15pm and said "Im sorry " wait really that's it no car no deal wait was I confused so I told him why didn't you call me when you said you would to make this deal happen and all he said was "sorry" I can try and find you another car , WHAT so basically I wasted 3 days on the vehicle we wanted that I thought they were working on and sold the car from underneath us and I get a sorry followed by a bunch of excuses and lies that he was called out on by me. So basically their customer service has gone from customer service to let's just make a sale anyway we can. So if you are looking at a vehicle from Ralph Schomp here are some tips. 1) Dress very sharp and expensive you will probably receive better customer service .( Saw it Wednesday while we were waiting) 2) DON'T leave the lot till the deal is done no matter what. 3) Make sure your sales person doesn't have an upcoming day off, they will sell sell sell even if you're making a deal or discussing a vehicle for purchase.( Yes that really happened) More

This dealership seems to rely on the uneducated consumer. ... They imply their time is very valuable but have no intention of showing the same level of respect to their potential customers. If you wanna fee ... They imply their time is very valuable but have no intention of showing the same level of respect to their potential customers. If you wanna feel like the car buying experience is a circus then reach out to these unprofessional clowns! More

Absolutely Unacceptable Service – A Warning to Future Customers I’ve been a loyal BMW customer for years, but after my experience with Schomp BMW, I’m beyond disappointed and appalled by the lack of a Customers I’ve been a loyal BMW customer for years, but after my experience with Schomp BMW, I’m beyond disappointed and appalled by the lack of accountability and customer care. On January 16, 2025, I brought my 2024 BMW X4M in for a simple seatbelt replacement. At the time of drop-off, my vehicle was in perfect condition – 4 tires at full PSI, no issues. Just a week earlier, the vehicle had been fully serviced at Schomp BMW, where I was assured there were no tire problems and my car was in good working order. Fast forward to January 17, 2025, when I return to pick up my car only to find one of the tires completely flat at 3 PSI. The damage was clearly caused while the vehicle was in Schomp BMW’s care, and yet, instead of owning up to it, I was stonewalled and told to simply fill the tires with air and go on my way – in the middle of a snowstorm and with safety clearly at risk. Upon further inspection, I was told all 4 tires would need to be replaced per BMW guidelines. But instead of stepping up to replace the tires, Schomp BMW refused responsibility and suggested I buy 3 new tires while offering to replace just one. The lack of professionalism and basic customer care is staggering. As a customer, I expect accountability, especially when my vehicle is damaged while in the dealership’s possession. Schomp BMW offered no solutions other than to send me home with a compromised vehicle and dismiss the issue. After pushing the service manager, they did nothing but offer half-measures and excuses. As a result, I refused to accept the vehicle back until the damage caused under their watch was addressed. I have filed a BBB complaint and will escalate this to BMW corporate if this issue is not resolved quickly. I expect the full replacement of all four tires and immediate action on this matter. Do yourself a favor and avoid Schomp BMW if you value accountability, professionalism, and basic customer service. If you want your car returned in the same condition you brought it in, look elsewhere. This dealership has lost my trust. #Disappointed #Unprofessional #PoorCustomerService More