Schomp BMW

Terrible customer service They Never clearly tell you what service you are elligible for after paying tons of money for services and maintenances. Very rude and impaitient sale They Never clearly tell you what service you are elligible for after paying tons of money for services and maintenances. Very rude and impaitient sales and service crew. Just fakely giving smiles but dnt do the job right. When took the car from the service, the service advisor even didnt bother to discuss the issues in person and didnt show up. for a simple question of what are the covered items in the contract plan, i was shoot to 6 different numbers and people and finally not even an answer. Sales person on the phone just hung up on me! I did not even raise my voice and was very calm and just trying to find out info about coverages. After they sell the car, you would regret buying it from Schomp! More

Sold us a lemon!! And zero liability! Bought a used BMW and nothing but issues ! Computer problems electrical was shot and we had to pay for it the alignment was. Ot done right after we to Bought a used BMW and nothing but issues ! Computer problems electrical was shot and we had to pay for it the alignment was. Ot done right after we took it in! Ruined 1200$ in new tires brought it back in and was told too bad!! We then had to pay for another alignment and new tires again that were only 6mo this old!!!! THomas was. Was very cocky and rude RUN fast if you get stuck with him!! RUN!!!! We wanted to trade it in we asked about a.certain new car he came back with a car we did. Ot want!! We said NO!! Funny I'm paying the payment!! He gave us one option that was it!! Then he wanted over 8 grand as a down with a credit score over 720 and 28precent income to debt ratio- we had bought 4 cars prior and I now can say they don't care to sell cars!! They can't be bothered! Sales and customer service used to be amazing and it's gone to xxxx !! It's terrible!!! We will not return we will go to Lexus! Management needs to really look at staff/sales and figure out what's important!! Words getting out! More

Love the no haggle approach I have bought 3 cars from Schomp and enjoyed every one. Yesterday I got my dream car and enjoyed the whole process. Worked with Client Adviser Mike Mi I have bought 3 cars from Schomp and enjoyed every one. Yesterday I got my dream car and enjoyed the whole process. Worked with Client Adviser Mike Mirrione who was very professional and with BMW Genuis Phil Baykian- dude knows his stuff. They spent as much time with me as needed - it never felt like they weren't exactly where they wanted to be. They even got as excited as I did when we started customizing it to my liking. Well done! Julie D. More

Absolute joke. Called on Monday to inquire about a used car they had listed. They said it wasn't available and they need to take the posting down due to a recall iss Called on Monday to inquire about a used car they had listed. They said it wasn't available and they need to take the posting down due to a recall issue. I noticed the posting was still up that same week on Friday. I called them to see if anything changed, and one of their staff said that it shouldn't be up still due to the recall, but then said they'd call me back because they may be able to work something out so I can buy the vehicle and bring it in when the recall replacement part comes in. Few hours later they called back saying it was good for purchase. I scheduled a time to see the car that same night. About an hour prior my appointment they give me a call and said that the car was sold the day prior (THURSDAY), which was THREE days after my initial call about the car. It seems that their sales team is absolute garbage when a car goes from initially not being able to be sold on that Friday to being sold the day prior on Thursday. This dealership is an absolute joke. More