Schomp BMW

We had a our BMW serviced for tires, struts and wheels at Schomp BMW on 9-1-22. The experience was very frustrating due to lack of communication, missed commitments, pricing and not saving parts that we req Schomp BMW on 9-1-22. The experience was very frustrating due to lack of communication, missed commitments, pricing and not saving parts that we requested. We did come to a resolution after our insurance company negotiated some lower pricing. After ten months of a loud continual rattle we finally took the car to another BMW dealer where upon, they discovered one of the circular compression tool rings lodged around our right strut (wondering how dangerous this was!!!!!). I have been trying to have Kyle R the service manager, return may call to communicate the issue as well as to ask for compensation for my $650 + cost for the other dealer to correct Schomp's shoddy workmanship. More

On going problem for the last 3 years left a message for Michael a week ago and still haven’t heard back as well as Kyle Richmond left 8 messages since June 29th and nothing. This is the way they deal with Michael a week ago and still haven’t heard back as well as Kyle Richmond left 8 messages since June 29th and nothing. This is the way they deal with people by not responding or taking responsibility of the 💩 they sold. Long story short they put 21 inch wheels 285 325 that DO NOT GO ON THIS Vehicle that is causing suspension issues . Schomp has changed 3 times in 3 years STRUTS??? 🤦🏼‍♀️🤦🏼‍♀️ and said they did t put these tires on. Well- previous owner has pics of car on Schomps showroom floor with these wheels. I’m not backing down- Schomp needs to do what’s right and I’ve given them more then plenty of opportunities to do what’s right be honest and they still can’t. Just like lying about the alignment 🤦🏼‍♀️ and finally admitting it. Calling the media and and lawyer - consumer fraud 🤷🏼‍♀️ lemon🤷🏼‍♀️ juice Ben though Schomp caused it not the manufacture- 🤷🏼‍♀️🤷🏼‍♀️ stay away from Schomp if u need a reliable car or service cuz these guys can’t pick a phone for nothin 😂 More

TERRIBLE. the service department is not so bad, service was ok. (this in not a reflection of the service advisor or his work) what was the downhill side of it the service department is not so bad, service was ok. (this in not a reflection of the service advisor or his work) what was the downhill side of it was the loaner fleet and the service manager. They are taking me to court for their incompetence and LACK of accountability. I had my 2017 BMW x3 m-sport serviced there. during that time i had a Loaner, during my usage a crack had developed on the windshield. I had instructed them to use my insurance. that's where it all started. The loaner manager and service manager failed to communicate with my insurance (as they were only asking for a few documents for coverage, which was not provided by them) After them NOT providing any information, they send me papers stating i have to pay the amount of about 1,000 by the date that was listed. I had called my insurance, AND the dealership to try and figure out what was going on, and come to find out the DEALERSHIP was not cooperating with my insurance. they had told me that my insurance was NOT going to cover it and ceased involvement. Which was not true. They had made contact, and since Documents were NOT provided by BMW my insurance company Had deemed "excess" coverage until notified otherwise. which they were not. Finally after fighting the dealership to provide the documents to my insurance. my insurance had sent out the payment, and I in charge of the deductible. after MUTIPLE calls to the service manger about paying the deductible with NO return phone call, I ceased communication with them. they are now taking me to court for the FULL amount after accepting payment from my insurance company without any Communication from the dealership. I work for the Toyota Motor corporation, I know how things go, I'm not stupid. However Schomp BMW seems to be out for everyone's money with no remorse. I have a 60k vehicle that I paid cash for, I have no Qualms of paying a 500.00 bill for my deductible, but when the dealership that is requesting the money ISNT RESPONDING TO MY COMMUNICATION ATTEPMTS I cannot make the payment. All around just Terrible experience. That Dealership has gotten Well over 10k worth of repairs on my vehicle alone and yet they cant make a simple phone call, Text message and or email (which i have TOLD them multiple times that they are free to do so) I work down the street from BMW of Denver, And CHOSE to go out of my way to have Schomp BMW service my car. But since they are not Adequate enough to handle a Simple windshield claim. I would advise EVERYONE to be leery on Servicing their car there.... or at least obtaining a Loaner, As they might try to come after you for something so Elementary. To top it all off they CASHED the check from my insurance and STILL are coming after me for the FULL amount of the windshield. I find it funny as I attempted to Pay my side of the bill. with a simple request of negotiation on it due to the Hassle they put me through. xxxx poor customer Service on the Service managers end and the Loaner managers accountability. More