Schomp BMW

Lindsay was fantastic from start to finish during the purchase of our new BMW. She was in constant communication and made sure we got the exact vehicle we were looking for, in under the time promised! I purchase of our new BMW. She was in constant communication and made sure we got the exact vehicle we were looking for, in under the time promised! I can't recommend her enough. More

Hands-down the best experience I have ever had in purchasing a vehicle. Damian understood my needs and was incredibly helpful in finding a vehicle to suit those needs. Mid-November put down a depos purchasing a vehicle. Damian understood my needs and was incredibly helpful in finding a vehicle to suit those needs. Mid-November put down a deposit on a vehicle slated to arrive first of January. He always responded immediately and was great in keeping me posted on the status of the vehicle - it also arrived exactly when he predicted :) The Schomp experience is also second to none. From the coffee bar check-in, to the no-hassle transaction process, it was all lovely and easy. When I went in to pick up the vehicle / finish the transaction I was out the door in an hour. Damian and Schomp earned a customer for life in me. More

Excellent service. Bought a car in an hour. Chris was accomodating and kind. No pressure. Very efficient. Bought a car in an hour. Chris was accomodating and kind. No pressure. Very efficient. More

Chris was amazing! We couldn’t have asked for a better experience. Sam also did a fantastic job teaching us all the technology that came with our new car. We couldn’t have asked for a better experience. Sam also did a fantastic job teaching us all the technology that came with our new car. More

The entire buying process was efficient and Chris was courteous of my time. He made time for me to get my financing together and always communicated with me. courteous of my time. He made time for me to get my financing together and always communicated with me. More

Chris and the team at Schomp took great care during my purchase experience. We don’t purchase vehicles often, but schomp makes the experience good. purchase experience. We don’t purchase vehicles often, but schomp makes the experience good. More

This review is a reflection of the Service department, not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy revi not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy review but please don't make the mistake of bringing your vehicle to the Service department here. I also wouldn’t buy a car here since their warranty requires you to bring it back to this location. I spoke with several folks in Management here and it was a waste of my time and energy, including attempting to talk with the general manager, Michael Coleman. Gave him about a week and nothing came of it. Avoid this Service department like the plague. ------------------------------------------- I bought my X3 in August of 2020. I have been a long term supporter of BMW and so is my family and extended family. After this experience, I plan on selling my vehicle. This last October the CAS module went out. What ensued was a 2 week saga of incompetence, inconvenience, frustration, back and forth trips to Lakewood (1.5 hr trip) and a significant lack of communication with my service advisor, Brian Johnson. After taking this to the Parts and Service Manager, Adrian Downey, this experience somehow managed to get worse despite him claiming to want to come to some sort of resolution. After walking him through the bullet points (trust me, this was a lengthy qccount including having the car towed to them and them being unable to locate it), he then argued with me over battery replacement. I fully understand that warranties in this industry will not cover battery replacement. And fair enough, if it were from normal wear and tear, I'd have no problem replacing it myself. The trouble is: the battery was killed as part of the CAS module going out and being repaired. After the lengthy, frustrating process, I would have expected more empathy and a greater attempt at restoring my faith in my vehicle and in the brand. This did not occur. The service manager proceeded to argue with me over a $200 battery plus an additional $200+ to re-program (again, even though this was damaged in the process of repairing the vehicle). He continued to ask me if I approved the service of replacing the battery. yes, of course. The only alternative option would be to have the car towed (for the 3rd time) to replace it myself only to have it towed back to BMW for reprogramming. Regardless of whatever your policy is, it sucks. It’s shady and so are your service folks. All in all, I plan on selling my car asap. Do not trust these people with servicing your car. You will be swindled and disappointed. Also check out their BBB complaints. The service department has many. More

Great buying experience. Christopher was polite, professional and very customer focused. My car was delivered to me in excellent condition. The buying process was quick easy. Christopher was polite, professional and very customer focused. My car was delivered to me in excellent condition. The buying process was quick easy. More

Chris, my salesperson, and Schomp made getting a new car simple and easy. I had never gotten a car from Schomp before, but I will definitely start there for my next one. The no-negotiating for price made simple and easy. I had never gotten a car from Schomp before, but I will definitely start there for my next one. The no-negotiating for price made things simple and the lack of dealer fees made things predictable. More

Damian provided excellent customer service. Honest, professional, knowledgeable and courteous. I would happily refer family or friends to Damian should they have interest. I recommend Schomp. Honest, professional, knowledgeable and courteous. I would happily refer family or friends to Damian should they have interest. I recommend Schomp. More