Schomp BMW

I would give Schomp's Service department a zero if i could. I have a 2019 BMW X5. I spend absurd amounts of money to service this car. One year I spent $9000. I just brought it in again to the tune o could. I have a 2019 BMW X5. I spend absurd amounts of money to service this car. One year I spent $9000. I just brought it in again to the tune of $6000 however I did not have them do 2 of the recommended services. I brought the car to another shop and they said I didnt' even need one of the services of which Schomp was going to charge me $1300. In addition, they double charged me for something once, they lost my keys once and my car was not available for pick up when I arrived. I do not feel they are honest and they have horrible service. I love my X5 but I will be selling this car and will not buy another BMW. More

Service: My car had an intermittent problem without any error codes - the most difficult to find and repair. Due to Josh's creative problem solving and special effort, they were able to find and repair th error codes - the most difficult to find and repair. Due to Josh's creative problem solving and special effort, they were able to find and repair the problem! Josh's great service is due to in part by the great leadership by Brian. More

Unfortunately this employee was unhelpful, rude, and aggressive. We were sent to his location to purchase a part. We were given the incorrect information by a mechanic. Rather than try to help resolve t aggressive. We were sent to his location to purchase a part. We were given the incorrect information by a mechanic. Rather than try to help resolve the complication, he chose to be condescending, dismissive, and appeared to be annoyed by the request to help a customer. His demeanor is a reflection of the BMW Schomp Highlands Ranch location and should be addressed if he is to continue working with customers. More

This dealership is the reason I drive BMWs. Tamara (Sales) did the impossible by finding me a CPO x5 with EVERYTHING I wanted. I live 300 miles away from this dealership but I drive here whenev Tamara (Sales) did the impossible by finding me a CPO x5 with EVERYTHING I wanted. I live 300 miles away from this dealership but I drive here whenever the car needs service. My service advisor, Josh, has shown dedication I never imagined possible. He even rode his motorcycle to the dealership on a Sunday to get my car back to me while the business was closed. The facility is awesome, the techs are thorough, and the loaners are new. Seriously. This dealership is the reason I drive, and will drive, a BMW More

Sarah was very helpful and efficient! She kept me informed throughout the service time. Thank you! She kept me informed throughout the service time. Thank you! More

We bought a brand new 2023 X1 from this "Award Winning Dealership" and the driver's door had been badly scratched at the dealership, so the dealer agreed to repair it at no charge. Once we could finally Dealership" and the driver's door had been badly scratched at the dealership, so the dealer agreed to repair it at no charge. Once we could finally pick up the car, it was returned in filthy condition with sanding and polishing dust all over the inside and outside. The service manager apologized, would not clean it because they were "too busy" and promised a full detail in the future. Now, six months later we book an oil change online and call to confirm the detail appointment. This is confirmed both online and in person with a loaner car reserved. We live a 2 hour drive away in the mountains. We schedule many other appointments when we come to the city. We arrived this morning and were told they had given our loaner car to someone else, so no loaner car for us. This was inexcusable for a booked and twice confirmed appointment. Furthermore, they told us about a "double clutch" recall that would require a second trip to Denver. Why didn't they notify us about the recall when we spoke with their service department to confirm our appointment? Then the service advisor could not tell us when Schomp BMW would have the parts for the recall. They could not tell us when they would have a loaner car available. They screwed up our whole schedule. We, and our family, and our family's family will never go back to Schomp for service, which means never to purchase vehicles there again. A certain dealership on S. Colorado Blvd. will get ALL of our business for both MB and BMW. How disappointing to receive such consistently poor service. More

Never again would I trust Kyle Richmond with my BMW M5 Comp or any car I'll ever own. Be careful. He speaks words that sound good... that is all they are... words. He had an opportunity to correct a ve Comp or any car I'll ever own. Be careful. He speaks words that sound good... that is all they are... words. He had an opportunity to correct a very poor experience and requested to do so as he found fault with his technicians performance, unnecessary recommendations, and ability to follow procedures citing how important it was to him to correct this situation. I was cautious/hesitant/weary about agreeing but eventually I did agree to bring the car back in so he could address the shortcomings of his team. The guy sits in his office looking at me while I've waited another 45 minutes for a loaner when he confirmed the day and time I'd be coming back in (which was the very next morning from when we had the conversation). Never did he come out to say one word. I ended up leaving as he made it clear to me that his actions do not match his words and I do not and will not trust this person having anything to do with my vehicle. The GM is a true professional who I trust but, unfortunately, Kyle runs the service department... who I do not. It matters who you trust with your assets... Kyle is not the guy. More