Schomp BMW - Service Center

I bought a 2022 x5 45e brand new at Schomp BMW. It cost 80k. A year and a half later and with the vehicle only having 13k miles on it, the passenger seat electrical panel fell apart. You can see t It cost 80k. A year and a half later and with the vehicle only having 13k miles on it, the passenger seat electrical panel fell apart. You can see that the corner screw that holds the seat controls in place broke off. This screw is under an interior seat panel that isn't exposed. Schomp's service dept and manager (Kyle) told me that it isn't covered under warranty because their opinion is when the corner breaks off like that it's due to stress. They said to repair it would cost 1K. I have no idea how it broke, but the piece that broke is within the interior of the seat. The car has 13k miles on it and is 1.5 years old, So based on their opinion of what may or may not have broken it they don't have to honor a brand new vehicle's warranty. I would also love to add that I weigh 200lbs and my wife weighs 140 lbs. So if that's too much weight for their seat to handle, I would argue that it's a defective product. I would NEVER give this dealership another dime. Their ratings on here are vey low for a reason. More

Booked an appointment with this dealer on line to have a X7 fitted with snow tires. Having worked with this dealership many times over the years booking the appointment and obtaining the quote and appointme X7 fitted with snow tires. Having worked with this dealership many times over the years booking the appointment and obtaining the quote and appointment were easy. During the past 20+ years the service received here has always been very good. The appointment was set 2.5 weeks earlier, enough to give them time to secure the tires, and the price quoted was competitive. My experience at the dealership was much different this time. From the time I arrived at the dealer for the appointment on time until it was time to pay and depart was over 4 hours. The service team told me it would take a little more that’s 2 hours for them to complete the service so I decided to wait, my mistake. The invoiced price for tires and installation was $1000 more than the online quote. And many of the items were included in their original quote, of which the service writer should have known and read on their quote. After discussing this with the service writer it was adjusted down, but not to the original quote. The excuse was this was what his management was offering. He was apologetic but that was the best they could provide. On top of that the car was not washed or vacuumed, one would think that would be done during the 4+ hours. While there was plenty of time to walk the lot and shop for a future purchase, based on this experience there are other dealers where service might be better. Nice facility & nice people, unfortunately this experience was Very Disappointing! More

On August 10 I was scheduled for an appointment at 1 PM and attempted to drop off my vehicle at 10 AM. I was greeted by an employee who looked up my appointment and said Mike Gibson was my service advisor and attempted to drop off my vehicle at 10 AM. I was greeted by an employee who looked up my appointment and said Mike Gibson was my service advisor and he would let him know that I had arrived. After a few minutes the greeter returned and said he would remind Mike that I was still waiting to discuss the issue with the vehicle since the rear differential was resealed back in March 2023. The Greeter then came back with an afterhours drop-off envelope and asked me to fill out the information and Mike would contact me later, I asked for Mike's email address so I could forward my warranty information and the Greeter returned and said Mike didn't have an email address. At this point I was very frustrated and walked to Mike's desk when he began waving his finger at me and said he was too busy to help me and to fill out the requested information. I told Mike I wanted to give him my warranty information (warranty was purchased at Schomp) because it doesn't seem to be recorded in your system and I am trying to save everybody time. Mike said that he didn't have time, he was helping 3 customers who were in the waiting room at which point I requested to talk to a Supervisor and Mike said that wasn't necessary. At this point I was upset and found 3 Supervisors in an office; one gentleman offered to help me but only after he was finished with another customer. After already waiting a considerable amount of time I needed to leave for a meeting and told the Supervisor that I was leaving and would find another BMW dealership to service my vehicle. More

I have had my car serviced at Schomp BMW multiple times. My service advisor Nick Goodrich is very professional, helpful and responsive. My service advisor Nick Goodrich is very professional, helpful and responsive. More

Best service advisor (Brett Montgomery) we have worked with in decade+ having serviced BMW vehicles esp. at Ralph Schomp BMW dealership which has had its share of turnover and service department issues. B with in decade+ having serviced BMW vehicles esp. at Ralph Schomp BMW dealership which has had its share of turnover and service department issues. Brett is very professional and patient listening to customers' concerns and complaints and works hard to make sure the service is done and delivered to satisfaction while also representing Ralph Schomp dealership with professionalism. Exceptional service last 2 visits working with Brett keeping me informed on work done, recommendations, time, costs, etc. More

Brian, makes the process smooth and he is down to earth and makes you feel comfortable. He is a genuine friendly not because it's job. I have been a customer since 1990 and the days on Broadway. Once you g and makes you feel comfortable. He is a genuine friendly not because it's job. I have been a customer since 1990 and the days on Broadway. Once you get a great service adviser you never want to change. More