Schomp Hyundai - Service Center

Alexis was the most dismissive and disrespectful service rep I have dealt with, well at least since the last time I went to Schomp. I was a walk-in for service and Alexis did nothing but tell me she didn't rep I have dealt with, well at least since the last time I went to Schomp. I was a walk-in for service and Alexis did nothing but tell me she didn't have time, essentially telling me I wasted my time coming in. Nevermind that I had called ahead to make sure it was OK. When I told her this she went into a "I don't know if I want to deal with you" rant and repeatedly said she "wasn't in the mood", yet I was supposed to be in the mood for her attitude? This is the short version so I'll end it with the fact that the service and recall did get done and that the whole thing would have been quick and easy if Alexis just simply performed basic customer service instead of spending 10x the time and energy complaining. I did speak with the manager Bob Concie later that day and he did a fair job at customer service stating he appreciated my experience and feedback. But since this is the second time in a row I have had a similar experience here, it is clearly a systemic problem. More

A mistake was made during a 60,000 mile service. The car needed to be immediately returned to the dealership. Repairs were made and the customer was not charged for the mechanic’s mistake. As a woma The car needed to be immediately returned to the dealership. Repairs were made and the customer was not charged for the mechanic’s mistake. As a woman utilizing car services, this spoke volumes. Thank you Schomp Hyundai for treating me respectfully and being so trustworthy. Your dealership is the best. Thank you Jon V. in service bay for your help. More

Robert Harris Service Adviser went the extra mile and then another 100 miles to adjust the hood on my new Elantra. At first we did not get results with the body shop. Robert went the extra step, and did then another 100 miles to adjust the hood on my new Elantra. At first we did not get results with the body shop. Robert went the extra step, and did not give up on alignment of the hood. He went extra steps and had a body shop fix it. I am very impressed with his persistence and great customer service. Will Dias my original Client Adviser sat with me today to go over the many features of the phone and the main screen. I have read the information but this was so much easier and clear having Will cover these many items with me. My high compliments. More

They have great sales team and pleased with them and they know Hyundai products and very helpful they know Hyundai products and very helpful More

Robert was a breath of fresh air to work with. Took the time to thoroughly answer my questions, was very courteous and professional. Will make this location my go to for future service when needed. time to thoroughly answer my questions, was very courteous and professional. Will make this location my go to for future service when needed. More

Amazing Service Department David Paraday has proven to me that he cares about his customers, giving his all 150%. Although, my vehicle had some issues David has always worked David Paraday has proven to me that he cares about his customers, giving his all 150%. Although, my vehicle had some issues David has always worked on my behalf. David is truly an asset to Mazda!! He is professional, knowledgeable, calm and explains everything in terms that I can understand. David runs a great department with excellent staff. More