Schomp Subaru

Thank you Tak for your help I was looking for a used car for my daughter for college. I tried a Mazda but this was not going to work for us. Tak called me the next week with a I was looking for a used car for my daughter for college. I tried a Mazda but this was not going to work for us. Tak called me the next week with a low mileage Civic that was perfect. My daughter loves it. Tak is polite and low pressure. Thank you Tak Yoshida for your help on this quick sale! More

Fantastic customer service! Our entire experience here from start to finish was wonderful! This was my first time car shopping and everyone we worked with at the dealership was f Our entire experience here from start to finish was wonderful! This was my first time car shopping and everyone we worked with at the dealership was friendly, personable, and super helpful. Our salesman Chris made the entire process smooth and painless and helped me find the perfect new ride. :) I drove away extremely happy and I’m looking forward to continuing business here in the future! More

Casual and Informative As a first time new car buyer, Alice was great at laying everything out for me so I could overview the information and feel comfortable with my decisi As a first time new car buyer, Alice was great at laying everything out for me so I could overview the information and feel comfortable with my decisions. She is always available and worked hard to meet any needs I may have had. I am a Subaru brand Ambassador and couldn't recommend them more highly. More

Great experience very straight forward low pressure Worked with Alice she made the experience very comfortable and easy. Made the deal over the phone they picked me up at the airport at 7pm and by 9pm A Worked with Alice she made the experience very comfortable and easy. Made the deal over the phone they picked me up at the airport at 7pm and by 9pm Alice has finalized the deal and Jolene took me all the training on the eyesight, stereo, and vehicle features and I was eating dinner at my hotel. So far I’m very happy with the car and plan on purchasing my next Subaru through them. More

Great customer service I had been thinking about purchasing a new Subaru for about a year and did my research on dealerships I’d like to visit. We ended up going to Schomp b I had been thinking about purchasing a new Subaru for about a year and did my research on dealerships I’d like to visit. We ended up going to Schomp because of the great customer service Alice provided before I even went in person. It was well worth driving an hour and a half to Schomp to find my dream car and work with Alice the entire time so she already knew what I was interested in. Matthew also helped us get to know our new car and was awesome at helping me figure out what all the technology does. Thank you guys for making the car buying experience a lot smoother than I thought it would be! More

Excellent Servive Alice was extremely helpful in our buying process and understood everything that we asked for and fulfilled all of our requests. Everyone was extremel Alice was extremely helpful in our buying process and understood everything that we asked for and fulfilled all of our requests. Everyone was extremely friendly and didn’t pressure us into anything we didn’t want and helped us out with everything we needed!! More

First time oil change turns into a nightmare So first off the dealership went from Shortline to Schomp. I had a first time oil change on a new Subaru outback. I had a sticker on the car sayin So first off the dealership went from Shortline to Schomp. I had a first time oil change on a new Subaru outback. I had a sticker on the car saying I have a FREE first time oil change. I told the Service person. I gave my phone number since it was different than what was on file. I needed an oil change and two recalls. I dropped off my car and got a shuttle to work. I got a call from my wife saying the car was done. THEY CALLED the wrong number. So I called and said that I need a shuttle ride back. They transferred me to the driver. He said he had other first, this was 3pm. So I waited and waited. At 4:58pm I called and ask for the shuttle driver. they transferred me again. Went to voice mail. I left a voice mail. Waited. Called back again and asked for the number of the shuttle driver. Called 3 times waiting 15 min between. Just got a voice mail. Called service and asked when does the Shuttle service stop? Response was I don't know. then she asked and said 5pm. I told her that I called at 3pm and now it is closer to 6pm and no word from the shuttle. Now her response was to call in the morning. I told her "I AM AT WORK" what do you want me to do. Then her suggestion was to UBER over. My question was who was going to pay for that? She got someone online and they said they would pay for the trip fee. I got there and got a bill for $79+ for an FREE oil change. So they did not write it up as free. They took that off then I asked about the Uber fee? they said they could not. They took my name and said their manager would call me tomorrow. My car was pulled up behind 3 other cars and I asked how am I going to get out? They had to pull the other cars out. The DID NOT provide a car wash. Temp was warm that day. The next day I did not get a call back from the manager until later in the afternoon. He was not very caring about the service I received. So I WILL NEVER take it back to SCHOMP Subaru ever again. No reason to give them a second chance when they don't seem to care about the first time. I hope this helps in your choices. More

SCHOMP SUBARU doesn't value your time or your business or understand basic customer service. I haven't had to buy a car in 10 years, because I have a subaru. I visited Schomp Subaru or your business or understand basic customer service. I haven't had to buy a car in 10 years, because I have a subaru. I visited Schomp Subaru and found a car I liked. The perfect car. But, it wasn't in Denver yet. It was "In Transit" on their web-site. This car was perfect for what I was looking for. So, I reserved this vehicle on 2/8 with a $500 deposit so that no one else can buy it before me. On 2/15 the sales guy calls me and tells me it will be here on Saturday 2/16 ready by Wednesday 2/20... And this is where the problem gets worse. I reach out on 2/20, 2/21 can't get anyone to call me back, let alone answer the sales line at SCHOMP. No e-mail responses, I have no idea where to turn to get answers on this car. Finally, today on 2/27 (almost 20 days after I put down a deposit), I finally get a hold of the sales guy (cause I found his cell number on an old e-mail chain). Guess what, they lost the keys to the car and decided to look for them (for 3 weeks!) instead of making new keys. But, the real issue here is they haven't returned my calls or e-mails about this and ignored my inquiries for weeks! And I had to finally get the Sales guy on the phone to get the whole story. He should have called me the minute this news came available. I just want to buy a car! How do you expect to stay in business when this is the way you treat your customers? I am so hurt by this experience and I don't know why anyone would work with them if this is the way they treat people. More