Schumacher Buick GMC of North Palm Beach

This is the worst service center, nothing but disappointment over the last 8 years. Now I have the same problem as others where they put me in a rental as part of a warranty job but then didn't p disappointment over the last 8 years. Now I have the same problem as others where they put me in a rental as part of a warranty job but then didn't pay the bill and giving me the run around. They owe me iver $600. Go anywhere else. These guys are crooks. More

My vehicle was in this dealership's service department for 3 weeks (July 3–24), during which time the dealership arranged a rental vehicle and represented that it would be provided at no cost while my veh for 3 weeks (July 3–24), during which time the dealership arranged a rental vehicle and represented that it would be provided at no cost while my vehicle was being repaired. That did not happen. Months later, I was charged $627 by Enterprise because the dealership failed to handle the rental billing correctly. Dealership staff acknowledged the error multiple times but repeatedly claimed it was resolved when it was not. The situation escalated to collections and ultimately required regulatory complaints and a formal demand letter before the refund was processed. This was not a one-time mistake—it was a prolonged failure to follow through on an acknowledged obligation. I waited to post this review until the issue had finally been resolved, which it was, over 3 months after the start of the process and after endless and unnecessary back and forth. Service issues happen. This was a breakdown in accountability and process. I would not recommend this service department based on my experience. More

This is the best that I could put at this time. Schumacher has been in possession of my car for a seventh day now. When I can speak to someone I am told that they are still trouble shooting and t Schumacher has been in possession of my car for a seventh day now. When I can speak to someone I am told that they are still trouble shooting and they cannot figure out what is wrong with it. I receive no call backs from my service manager. I went through their phone system to try to get a hold of someone who can tell me something. A guess at how long this may be. They may not care, but my rental car bill is getting pretty high. Going through the phone system, when you try to get to service I was hung up on three times. I finally got an operator. I told her that I assumed that my service manager was not working because I was not receiving return phone calls. I was assured that she was in fact on site. I was told that a message would be delivered to my contact or a supervisor as an urgent issue. I'm waiting. UPDATE; I received a call back from my urgent message 3 hours and 8 minutes later. I was informed that they cannot do a proper check on my system because the I need a new battery and they are not getting enough power to properly trouble shoot the issue. So... on day 8 of them having my car, I am told that I need to pay $650 for a new battery or then cannot properly investigate what the problem is. Can I put a negative one star? More

Anthony Carroll el manager de service dice que necesita mucho tiempo para balancear las Gomas del carro desde las 10am es mi cita son más de las 4pm y todavía no me han entregado el carro y es mi primera c mucho tiempo para balancear las Gomas del carro desde las 10am es mi cita son más de las 4pm y todavía no me han entregado el carro y es mi primera cita la segunda cita le diré mi experiencia pero esta primera cita ha sido lamentablemente decepcionante porque e perdido el día entero esperando para que me entreguen el carro More

Jesse S is an outstanding service rider/manager. Have dealt with him for more than a decade. Finest service rider I’ve dealt with in 30 years. Have dealt with him for more than a decade. Finest service rider I’ve dealt with in 30 years. More

UPDATE 10/4/23: I'VE BEEN A CUSTOMER FOR A WHILE NOW, I'VE ALWAYS TAKEN MY CAR TO GMC THINKING ITS THE RIGHT AND BEST THING TO DO. I RECENTLY TOOK MY CAR THERE AND LEFT IT FOR 8 DAYS, FOR SOMETHING TO B I'VE ALWAYS TAKEN MY CAR TO GMC THINKING ITS THE RIGHT AND BEST THING TO DO. I RECENTLY TOOK MY CAR THERE AND LEFT IT FOR 8 DAYS, FOR SOMETHING TO BE FIXED (WHICH WAS PREVIOUSLY ADDRESSED THERE AS WELL) AFTER PICKING IT UP, I NOTICED MY CAR SOUNDED FUNNY AND IT WAS JUST WEIRD. IM A NURSE IN HEALTHCARE SO OBVIOUSLY I DONT KNOW ANYTHING ABOUT CARS, I TRUST THE JUDGEMENT OF THE MECHANIC AND SERVICE ADVISORS. AFTER MY WARRANTY WAS CONTACTED AND I WAS TOLD WHAT MY PORTION WAS, FOR A MESSED UP WATER PUMP AND RADIATOR, I DECIDED TO BRING MY CAR TO ANOTHER SHOP, WHERE A FRIEND OFFERED TO DIAGNOSE IT FOR ME. TO MY SURPRISE, ABSOLUTELY NOTHING WAS WRONG WITH MY WATER PUMP OR RADIATOR. I WAS PROVIDED IMAGES OF THE SMALL CLAMP THAT "MAGICALLY" HAD FALLED OFF THE HOSE FROM THE WATER PUMP, AND AFTER ALL THE PRESSURE, SNAPPED OFF.. MAKING MY WATER PUMP TO MESS UP AND THE RADIATOR TO ALSO MALFUNCTION. THIS IS BEYOND UNACCEPTABLE. HOW MANY OF US DONT KNOW ANYTHING ABOUT CARS AND GET TAKEN ADVANTAGE OF ON A REGULAR BASIS. I UNDERSTAND PEOPLE HAVE TO MAKE A LIVING, BUT OUT OF OTHERS EXPENSE, IS JUST MORALLY WRONG. I WILL NEVER TAKE MY CAR THERE AGAIN, I ALSO HAVE PLACED A FORMAL COMPLAINT WITH GMC COORPORATE AND SCHUMACHER GMC. I WILL MAKE SURE THIS IS SO PUBLIC, THAT THEY WILL CONSIDER TAKING ADVANTAGE NEXT TIME. OLD REVIEW: I’ve been to the okeechobee location before and I will never return. Going to GMC on Northlake and ending up with Al Zimmerman was the best thing that could’ve happened to me. He is my favorite and I will never ever go anywhere else. His customer service skills are excellent and always figures out how to resolve my self-caused issues. I cannot stress enough how great he is, I mean I was even asked if we were family because how highly I think of him! I know I am a pain in the xxx customer but not once, has he ever shown any frustration towards me or my craziness. He is one hard working individual for sure !!! GMC is lucky to have him! More

You may save your life by not using this company. After regular maintenance of oil change and tire rotation my driver rear tire came off my vehicle while driving down the turnpike. Upon further inspe After regular maintenance of oil change and tire rotation my driver rear tire came off my vehicle while driving down the turnpike. Upon further inspection by a third party, additional gross negligence was identified as multiple wheels had loose lug nuts. This company will not own up to their mistake and is causing major distress on top of an already traumatic experience. You may save your life by not using this dealership. More

John Curry refused to fix my car due to I put up a review up on the bad service I was receiving at the time and also them trying to charge me for parts that I have warranty on. He blocked my review after he up on the bad service I was receiving at the time and also them trying to charge me for parts that I have warranty on. He blocked my review after he called me and yelled at me stating he just got yelled at for my review. He was done and was not going to fix a issue that began while in there hands, while I paid for that service. My car left the dealer today with more lights on the dash then I had when I took it there this am. Now, I am forced to take my car to get fixed at another shop and pay for what they have messed up when I bought a alternator just a year ago. More

SO DISCUSTED WITH THE SERVICE DEPARTMENT! I have been buying cars from this dealership for the past 7 years from Tom Ford who is absoultely AMAZING! However, the service department is total I have been buying cars from this dealership for the past 7 years from Tom Ford who is absoultely AMAZING! However, the service department is totally incompentent and the New Service Manager is a complete tool. I started having electrical problems with my car (brand new 2018 GMC Acadia Denali )in January. I took my car to be looked several times and they were not able to determine what was wrong. I started taking videos every time my car would start going crazy. Sometime it would not lock, sometimes it would not shut off, no sound on the radio, numerous error codes and the most recent, transmission & engine failure. I would send these videos into the service department and still could not detetrmine what was causing these issues. April 2022 they determined that my electronics were getting wet causing the issue and they replaced a black rubber boot inside the door frame. (not sure how this is possible but I rolled with it) . Within a week the same issues started happening again. They had my car for 14 days and said they just dont see anything wrong. (I forgot to mention that when I picked up my car they had hit something with it. It had black scuff marks all over the front bumper).As I picked up my car we dropped my daughters brand new car off to have the oil changed. When we picked that up the next day it has a quarter size ding in the passengers side door. Thankfully my servicewriter (who also is amazing) Wilson fixed both cars. I continued to video the electrical problems I was having as there was nothing they could do for me. Last week I received a error message of Transmission failure and engine failure. I took it back to Schumacher and they determined the electronics were getting wet and wanted me to pay $1500 to fix the leak that they thought they fixed 6 months ago. Do they not warranty their work? My service writer went to the Service Manager and told him that it should be under warranty and he said absoulutely not. I reached out to my Sales guy Tom Ford and the Finance Manager Johan Velez(as he has done my loans on the last 6 cars I bought it.)They along with the Sales manager went to the Service Manager to see about getting this issue resolved and he told them to kick rocks. The sales department (who always go way above and beyond) decided to pay the $1500 for me as I have been a loyal customer for many years. I went to pick up my car today after it being there for the past 6 days to find out that they "let the electronics dry out" instead of replacing them. They should have replaced them the first time and there would not have been a 2nd time. I got in my car and pulled out only to hear this rush of water sound rolling around the roof of my car. I continued to work because I was already late and on my way I saw my ceiling was wet and they didnt even put the car back together. So now tomorrow morning I have to take the car back to have them dry out the electronics for a third time. This will be the 5th time I have had my car there for the same issue. Schumacher Service Dept, You and your service manager suck! More

I had such great service at Schumacher. John Curry the Service Director is so knowledgeable, friendly and the must go to at Schumacher. He went above and beyond to make sure I was taken c John Curry the Service Director is so knowledgeable, friendly and the must go to at Schumacher. He went above and beyond to make sure I was taken care of on a timely manner , he kept his word. I strongly recommend speaking with John Curry if you are in need of service. Schumacher is great. More