Schumacher Chevrolet - Service Center

Overall, I was pleased with the dealership from a customer's experience except for one major thing. There hourly rate they charge is $275//hour, and all their work is based on this rate so any repair customer's experience except for one major thing. There hourly rate they charge is $275//hour, and all their work is based on this rate so any repair you make is going to be very expensive when you are paying those types of rates. In addition, they bill based on how many hours they are allowed to bill for NOT how long the job takes. Finally, on top of all these charges, I think they take a $50 shop fee/waste fee of $50 for even the simplest of repairs that don't require much in supplies or waste. They still charge it. I find this hourly rate, their bills, and their add on charges ridiculously high. I will never pay those rates again unless I am absolutely forced to. I can't afford an auto mechanic for $250/hour. Can you?! More

You can’t make an oil change appointment only appointments for other work, oil changes are first come first serve. The last three times I have come in I waited 3 to 4 hours for the oil change to appointments for other work, oil changes are first come first serve. The last three times I have come in I waited 3 to 4 hours for the oil change to be completed. The service advisor told me there is nothing he could do they are backed up. This is an idiotic customer service policy and needs to be changed. I have decided when I buy a new truck I will go to another dealer due to the service department issue. More

I really apreciate the honesty from Jesse. I never feel pressured, he always makes me feel like it's my car I'm in control. I've been dealing with him so long I most times toss him the keys an I never feel pressured, he always makes me feel like it's my car I'm in control. I've been dealing with him so long I most times toss him the keys and tell him do what ever it needs and call m when it's finished. More

The Schumacher tagline is “come join the family. ” Based on my recent traumatic, near death experience, this is no family you want to join. For your safety and peace of mind, I would advise you to ta ” Based on my recent traumatic, near death experience, this is no family you want to join. For your safety and peace of mind, I would advise you to take your business elsewhere. Schumacher does not care that my husband and I had a wheel come off while driving down the interstate after they serviced our Chevrolet Silverado 1500 for a routine oil change and tire rotation. We sat in the middle of the turnpike between north bound and south bound traffic with our 2 German shepherds for 2 hours waiting for help and praying not to get hit by traffic. After numerous attempts to reconcile the issue, they still refuse to take ownership of their mistake. If you’re looking for a dealership that truly cares about your safety and well-being, keep looking because this is not the place. More

Rob Nance - one of their senior advisors has been great to work with since I feel the service center has been sub par post COVID. Robert went out of his way to take care of my service needs for both my hus to work with since I feel the service center has been sub par post COVID. Robert went out of his way to take care of my service needs for both my husband and my vehicle when I felt others dropped the ball. Thanking Rob for going above and beyond with customer service. Amanda and Rob Jupiter More

Thank you Jesse for getting me in today and fixing my signal issue. Thanks to all of the team members for making it a pleasant experience! signal issue. Thanks to all of the team members for making it a pleasant experience! More