After searching for a Jeep Dealer to have my new jeep serviced, my wife found Schumacher in Delray, and they had great reviews.
My wife called and set an appointment for service with Brittany, and when we showed up, no one new anything about an appointment. By chance, I was greeted by a service advisor named Cindy, who immediately picked up the ball with the whole appt confusion.
What started out as a problem, was quickly resolved when Cindy picked up the ball and took ownership of the problem; thanks! and nice save Cindy! Even when there was an issue with my service coupon (10% on their web site), Schumacher moved quickly to resolve the issue and credit our account.
To me, the sign of a good dealership is not that they "are perfect," but when something does go wrong--as it does in life--how do they handle things.
I give Shucmacher 5 STARS and Cindy 10 STARS!