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Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Delray Beach, FL

4.2
115 Lifetime Reviews Review Dealership

115 Reviews of Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

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February 17, 2021

"Drove to Florida from New York with my 2017 jeep grand..."

- Ckpf12601

Drove to Florida from New York with my 2017 jeep grand Cherokee, realized when we got here there was some kind of electrical problem. We drove into Schumacher and we’re helped immediately, we spoke to Benjamin who was very professional and helpful and realize the situation we were in and took the vehicle in immediately. The dealership was very busy that day and had no loaner car to give us, they Uber us home and texted and called with updates. The next day they ubered us back and my vehicle was 100% fixed. Again Benjamin And the staff very professional and courteous I cannot say how helpful they were and how appreciated it really was to be treated that way. I highly recommend this dealership

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Recommend Dealer
Yes
Employees Worked With
Benjamin
Feb 18, 2021 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

January 19, 2021

"Horrible dealership. Zero customer service. Needed to..."

- steverubinluxuryhomes

Horrible dealership. Zero customer service. Needed to wait two weeks for an appointment for an oil change. Get there and no one acknowledged me for 30 min in the service dept with my truck. Then it’s a 1 1/2 hour wait for oil change which it’s been 2 hours so far. All they tell you is it’s almost ready. What is the point of an appointment.

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Recommend Dealer
No
Employees Worked With
Don’t know names
January 10, 2021

"I had an appointment and Ufredo Zapata took care of me..."

- Eleanor300

I had an appointment and Ufredo Zapata took care of me right away. He was attentive and the estimate for the wait was on time and shorter than I had expected. And I love the fact whenever I get the car serviced here they wash the car for you. I don't know of any other dealer that does that and I've had just about every make of car.

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Yes
Employees Worked With
Ufredo Zapata
January 04, 2021

"Excellent service when I got there I was able to talk to..."

- Jeremy

Excellent service when I got there I was able to talk to somebody within minutes about my problems and they were able to fix and by an hours I was back on the road

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Recommend Dealer
Yes
Employees Worked With
Carmello
December 26, 2020

"Cindy was my service advisor, she always followed up with..."

- Carlos.canjura

Cindy was my service advisor, she always followed up with me when she said she would and kept me informed she is friendly and helpful great experience, my name is Carlos

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Recommend Dealer
Yes
Employees Worked With
Cindy
October 29, 2020

"Purchased new Jeep Cherokee Limited on 10/10. Sales..."

- smvatter

Purchased new Jeep Cherokee Limited on 10/10. Sales process was fine although long process waiting to meet with Finance team. There was a interior trim panel that needed fixing. I made appointment with Service dept for 4:00pm on Friday 10-16. I got call day before they could not service my car as that time just for drop offs. I was given time 10/21. They had my car nearly the entire day and did not fix the issue and in fixing discounted the gear shift back light. Tuesday 10/19 get a call parts are in and was given an appointment for 11/04 at 7:30. Yesterday I received a call from the Service Department saying I cant bring my car that day as they are too busy/backed up and need to reschedule to November 17th - totally unacceptable. Had I known this is how their Service Department operates I would have never bought from this dealership!! If I could turn this car back and get my money back I would. So not worth all the hassle with them.

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Recommend Dealer
No
Employees Worked With
Carmelo
Dec 01, 2020 -

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Hello Sharon: Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please call me, as I would like to make things right. Cindy Hebding Customer Relations Manager 561.615.3316

Dec 02, 2020 -

smvatter responded

Thank you Cindy I will reach out.

September 03, 2020

"After searching for a Jeep Dealer to have my new jeep..."

- fldoug4242

After searching for a Jeep Dealer to have my new jeep serviced, my wife found Schumacher in Delray, and they had great reviews. My wife called and set an appointment for service with Brittany, and when we showed up, no one new anything about an appointment. By chance, I was greeted by a service advisor named Cindy, who immediately picked up the ball with the whole appt confusion. What started out as a problem, was quickly resolved when Cindy picked up the ball and took ownership of the problem; thanks! and nice save Cindy! Even when there was an issue with my service coupon (10% on their web site), Schumacher moved quickly to resolve the issue and credit our account. To me, the sign of a good dealership is not that they "are perfect," but when something does go wrong--as it does in life--how do they handle things. I give Shucmacher 5 STARS and Cindy 10 STARS! Thanks,

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Recommend Dealer
Yes
Employees Worked With
cindy
August 07, 2020

"Very fast and reliable thanks to Benjamin for taking care..."

- Jeremy

Very fast and reliable thanks to Benjamin for taking care of my car and needs, highly recommend to ask for him when you take your car in.

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Recommend Dealer
Yes
Employees Worked With
Benjamin
August 01, 2020

"My car was ready amazingly before time!!Staff was super..."

- myriamkeleti

My car was ready amazingly before time!! Staff was super nice and knowledgeable. He explain all the work they were going to perform and why. I truly recommend it.

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Recommend Dealer
Yes
Employees Worked With
Ufredo Zapata
July 15, 2020

"The worst service department I ever had to deal with in..."

- wboettcher1

The worst service department I ever had to deal with in the last 40 years of owning a car. Horrible customer service Advisor and his manager! Called both and after a week never heard from service manager at all. Service advisor Robert was never available,everyday I called and I would leave a message. He would not return calls until 2 days later. That was twice in a weeks time. Didn’t even have oil change that was requested on his work order. After hm finally calling me that the car would not be able to be looked at until next week. But did not feel comfortable with that or the service department, I requested my car to be ready for pick up today. It was not and had to wait finally brought around driver could not put vehicle in park, there was a cover on the floor board and the center arm rest was stuck in upright position. They had activated the tow switch in there an could figure how the driver could drive it to front! After an hour from when I arrived I was out of there and guess what, now my check engine light was on! Took it to another place, told me right away what other issue was and gave me a time frame for repairs and told me it was under warranty. Second time the charm, first visit in Delray was a Cale’s in appointment for a recall computer update. Got there at appointment time and was not on the list, but was told it was a quick thing. But over 4 hours later waiting there and with multiple excuses car was ready.

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Recommend Dealer
No
Employees Worked With
Jeep service ad. Robert
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