Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Service department possibly engaged in fraudulent practices Recently dropped off a 2014 Jeep Patriot for an oil, air filter change and battery service. The work order writeup was handled by Robert Pikovski. Recently dropped off a 2014 Jeep Patriot for an oil, air filter change and battery service. The work order writeup was handled by Robert Pikovski. He was instructed to perform the above service and perform an inspection. If there was any additional work to be done, please call for authorization first. I also inquired about a loaner should the car need to stay overnight. Mr. Pikovski promised a loaner would be available and noted it on the work order. Car was dropped off at 10:45am on a Saturday. Mr. Pikovski called at 1:41pm and informed me that some of the fluids looked "a little low" and asked if I'd like the topped off. I said fine...as fluid top-offs are standard practice for oil changes. I was under the assumption the work would be wrapped up quickly and I could pick up the car. Unfortunately, the shop closed at 3pm and I received no phone call and was stuck without a loaner. Come Monday morning I go to pick up the car and when I receive my bill, what was supposed to be a total of $191 in charges was inflated to nearly $1,000. Mr. Pikovski, without my knowledge or consent, added on four more nonsense services (such as a radiator flush) at around $200 each. When I complained to what I believe was his manager, Tom (he did not give me his last name), they both claimed in a belligerent and aggressive manner that I did indeed agree to the additional service and that my Saturday afternoon phone conversation was on speaker...overheard by other employees in the shop. Once I caught them in this lie, I called my fiancee who happened to be with me when the car was dropped off and had her verify exactly what was said and what was agreed to. I also had her arrange to contact my attorney. Tom and Mr. Pikovski the went off into another room, and after making me wait another half hour, Tom emerged and finally produced a corrected bill for $191. I can't stress this enough: Do not do business with this dealership, and if you do, to watch them like a hawk. Furthermore, do not trust many of the positive reviews on this web site - from their tone they appear to be planted by Schumacher employees. More

The way the services Department Make you feel Yovo was our service person. I feel like I was an important person. He taken the time to keep me in the loop about my Dodge. Yovo was our service person. I feel like I was an important person. He taken the time to keep me in the loop about my Dodge. More

Best service experience ever I had the pleasure of working with my service manager Joe Gallo. He really went above and beyond of what I expected.. From the moment I pulled in I wa I had the pleasure of working with my service manager Joe Gallo. He really went above and beyond of what I expected.. From the moment I pulled in I was greeted by Joe and he knew exactly what I needed . He even personally delivered my vehicle back to me as I was working that day. I have owned many vehicles from Mercedes to BMW and this is by far the most exceptional service that I have ever received. Thanks again Joe Gallo More

The service was done very efficiently and the staff were very friendly and helpful. The waiting area was very clean and make the waiting time very relaxing. very friendly and helpful. The waiting area was very clean and make the waiting time very relaxing. More

Service Praise for Tom my advisor I took my Dodge Durango in for a service call on 6/19 for my airbag light was greeted by Tom a very smiley and down to earth guy I received a very pos I took my Dodge Durango in for a service call on 6/19 for my airbag light was greeted by Tom a very smiley and down to earth guy I received a very positive energy within a couple of minutes speaking with him. Overall he was very knowledgeable about what was taking place with my car and communication was his number one priority. The only thing I dislike is I can't give more than a 5 star rating, I'll be coming back to if I need any service needs to my car with the expectation that Tom will make it easy going as he did my first encounter! People as Tom make a difference in the company thanks for all you do More

Thank you Tom Semonish! I don’t know where to start but I can’t say enough great things about Schumacher dodge, specifically I’d like to thank Tom Semonish my service advis I don’t know where to start but I can’t say enough great things about Schumacher dodge, specifically I’d like to thank Tom Semonish my service advisor for handling my insurance claim. He got my car back on the road in perfect working order just like the car was prior to my claim. Thank you! You have a life long customer Thanks to Tom. More

Express Lane Service The service team is efficient and friendly. I took my Chrysler 300S in for an oil change so used the Express Lane rather than my usual service adviser The service team is efficient and friendly. I took my Chrysler 300S in for an oil change so used the Express Lane rather than my usual service adviser. Arrived at 7:50 and was back on the road by 9:00. More

Thanks service advisor Tom. A great job done by my service advisor, Tom and also you have a lovely lounge and coffee machine, but mostly very happy with my service advisor and hi A great job done by my service advisor, Tom and also you have a lovely lounge and coffee machine, but mostly very happy with my service advisor and his team in the shop. Fred. More

Just a breeze. Heather is an absolute professional. As always she is very polite, knowledgeable, and quick to respond. Thank you for making this process as easy as Heather is an absolute professional. As always she is very polite, knowledgeable, and quick to respond. Thank you for making this process as easy as possible. More

Excellent customer service! My customer experience here at this location was excellent! I will recommend to my friends and family and will be returning for future services! Tha My customer experience here at this location was excellent! I will recommend to my friends and family and will be returning for future services! Thank you Yovanni! More