Schumacher Volkswagen Lake Park

I was greeted right away upon arriving. Since I live 30 miles away I asked that I have my car back by a specific time...which I got. Also was taken by shuttle to nearby mall to spend the time. B my car wa miles away I asked that I have my car back by a specific time...which I got. Also was taken by shuttle to nearby mall to spend the time. B my car was cleaned when they returned it and all and all, my experience was very pleasant. More

Richard did a terrific job of taking care of us. He was informative, responsive and interacted with us in a very positive style. Great experience. informative, responsive and interacted with us in a very positive style. Great experience. More

Service was great. Everyone was very friendly. Matt was very professional and courteous as well as the General Manager. The waiting area was nice with TV and a computer to use. Overall visit was great. very professional and courteous as well as the General Manager. The waiting area was nice with TV and a computer to use. Overall visit was great. More

Great experience. This was my first car and everyone helped so much and made it easier for me. The man in charge of the financial part was also of great service. Two thumbs up! helped so much and made it easier for me. The man in charge of the financial part was also of great service. Two thumbs up! More

It was a very good experience, all the staff very friendly, and they answered all the questions I had, highly recommended, if I need to buy another car definitely, I'm going to come Back!! friendly, and they answered all the questions I had, highly recommended, if I need to buy another car definitely, I'm going to come Back!! More

Arrived on time for a scheduled safety recall repair for my 2008 VW Tiguan. The young gentleman said it would probably take about 1.5 hours for the repair so he offered for the shuttle to take me to the ne my 2008 VW Tiguan. The young gentleman said it would probably take about 1.5 hours for the repair so he offered for the shuttle to take me to the nearest department store. After sitting in the very uncomfortable waiting area at the dealership for over an hour, the shuttle never showed, and I was told they didn't have the parts to fix my vehicle. How can a dealership not have the parts for a safety recall???? It's beyond my understanding, and unfortunately I have to take more time off to go back to the dealership. When I made the appointment, I specifically said it was for the recall, and the woman who took my appointment seemed well aware of the fuse/plug recall. Needless to say, I'm pretty annoyed but not surprised. More

Hands-down this is the best car buying experience I've ever had! My spouse bought a car from Tyler the week prior. I had been looking for a car for quite some time hadn't settled yet on what I want I've ever had! My spouse bought a car from Tyler the week prior. I had been looking for a car for quite some time hadn't settled yet on what I wanted & was in no hurry to buy. Tyler is the reason I purchased from Schumacher. This guy is gold! Zero pressure. So unlike every dealership I walked away from. The car felt like a bonus! I'm loving the car!!! This is my first VW & first Certified car purchase. If all goes well it won't be the last. More

My experience was excellent but I have one concern. I was there to have my headliner replaced and now the sunglasses holder in my roof falls open all the time. It was fine before. I haven't had time to come there to have my headliner replaced and now the sunglasses holder in my roof falls open all the time. It was fine before. I haven't had time to come back because this is not critical but wanted you to know. More

I love my new jetta sportwagen and got exactly what I wanted. Taylor did and excellent job explaining everything and keeping me informed. It was my first car purchase and he was a pleasure to work with. wanted. Taylor did and excellent job explaining everything and keeping me informed. It was my first car purchase and he was a pleasure to work with. More

I appreciate dealing with the same service technician for the past 12 years and she knows me and my cars and that is helpful when I come in for service and she treats me well. the past 12 years and she knows me and my cars and that is helpful when I come in for service and she treats me well. More