THIS IS AN UPDATE TO MY REVIEW FROM 2 WEEKS AGO TO FOLLOW UP ON WHAT HAPPENED SINCE THEN: THIS REVIEW IS FOR EVERY INNOCENT, HONEST, YOUNG FEMALE, OUT THERE SO THEY DO NOT GET SCREWED OVER BY THIS SERVICE DEPARTMENT EVER AGAIN!
I finally get to speak to Joe again 3 days later to see what he has decided, if anything. He explains to me that they are not paying for the rental.
I then write my review, Janet calls me, to tell me Jim is the only one to make the decisions on that.
I speak to Jim, he simply says, “Hey listen kiddo, I will meet you halfway and give you half the money you paid for the rental”, I then respond and tell him that is unacceptable, I was told they broke the part, it is on them, the rental is covered 100% by Schumacher, and then i was told i had to get reimbursed but that ended up not being the case so why do I have to pay for their mistake? Jim says to me, “ then you get nothing then!”. - that is a threat.
I am now, currently losing sleep, having anxiety attacks, and feeling extremely mistreated by all of the staff that I worked with to resolve this problem. I could never go back there. I am traumatized by my experience. All I want is my rental money that I paid for refunded to me, that is all. A customer should never have to pay for a shop breaking a piece and telling her it's on them and that I would not have to pay for the rental and then somehow I had to pay and now I am stuck with an $860 bill that was not supposed to be mine.
I called the owner, Chuck Schumacher and left a brief voicemail just asking for a return call on Wednesday, April 21 2021, on Friday April, 23, 2021 I receive a call from Janet Busch, the customer experience manager stating to me that she called my insurance company and that they turn wrongs into rights, and that somehow I am now getting my $860 refunded to me.