Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schwartz Mazda
Shrewsbury, NJ
593 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
593 Reviews of Schwartz Mazda
December 05, 2013
Great experience buying a new Mazda at Schwartz. Neil was friendly, courteous, and patient, definitely not your typical salesman. Took me around the lot and walked thru each model, explaining all the fe was friendly, courteous, and patient, definitely not your typical salesman. Took me around the lot and walked thru each model, explaining all the features and differences until I found the one I wanted. No nonsense negotiation, I never felt pressured, and ended up getting an honest deal on a great car. This dealer definitely has a family owned feel to it, and it's nice to support a place that has been in the local area for so long. While the inventory might be bigger at other mega-corporate dealerships, the service here makes the difference, and they actually were the only place around that had the color, interior and options I was looking for. Gotta love Ernie Vee in finance too! I am absolutely going to recommend this dealership to family and friends. More
by jaysips
Employees Worked With
Neil Rosenstein
June 16, 2013
It's great to see that this store have hired new managers there old ones were the worst!! There staff has been improved 100% and realize that customers just want a relaxed atmosphere to buy a car w managers there old ones were the worst!! There staff has been improved 100% and realize that customers just want a relaxed atmosphere to buy a car without any games.....if you are in the market for a Mazda or a used vehicle this is the place to go. My previous Mazda was from Irwin in freehold now I'm a Schwartz customer for life! Big thanks to joe and frank the managers they are finally real people thank you sincerely ! More
by Mazda39
Employees Worked With
Joe Cipolla general manager
June 16, 2013
This was the best car buying experience I have ever had! Chad was friendly and professional as was the rest of the people at Schwartz. Chad was very knowledgable and helped me to choose the Mazda 3 that I Chad was friendly and professional as was the rest of the people at Schwartz. Chad was very knowledgable and helped me to choose the Mazda 3 that I drove home in. What a great car!! The whole experience was great from the moment i walked into the showroom. Thank you, Chad. The people at Schwartz went out of their way to make the car buying experience fun and stress free. I would recommend Chad and Schwartz to anybody in the market for a new vehicle. And, I will definitely return there to buy my next vehicle. More
by BobHarper
Employees Worked With
Chad Braverman
June 14, 2013
I service both my Mazda s at Schwartz Mazda. Noel knows me by name and my cars. I usually wait for my service while I get a massage in their customer lounge . Last time I was there I needed brakes, so aft me by name and my cars. I usually wait for my service while I get a massage in their customer lounge . Last time I was there I needed brakes, so after my coffee and massage they gave me a loaner because I had to get to work. Their oil changes are only $29.95' I would recommend them to a friend! More
by Edbabinski
Employees Worked With
Noel Christensen
May 05, 2013
Purchased a "loaded" 2014 CX5 GT+tech a couple weeks ago. Neil, the Internet guy, seamlessly handed me off to Robin, one of several sales consultants. The test drive was better than expected, and weeks ago. Neil, the Internet guy, seamlessly handed me off to Robin, one of several sales consultants. The test drive was better than expected, and the gadget count was higher than my wife's brand new Acura TL. Pricing was about as expected, and the "F&I guy" wasn't as bad as most. Only rub in the sale was I wanted just FWD, and the dealership was committed to selling AWDs, so they had to bring it in from another dealership. The sales manager even offered AWD for "only" $500 over FWD, but I was committed. When it got to the dealership ... 131 miles on the odometer! I was PO'ed at that and considered walking, but it's hard to find any front wheel drive versions of this model around. (You want FWD for better mileage, reduced weight, reduced cost, reduced maintenance, etc etc. We don't get snow on the Jersey Shore.) Picked up the car in the rain, which is usually a no-no. The outside was fine. The issue I found that evening, though, is that the inside of the glove box was scuffed up, as if some mechanic had chosen this to be his personal nap car and found a place for his work boots to rest.. This could easily have come from the other dealership this way, but I have to fault Schwartz for not catching it at new car prep. At any rate, the car went right back in to service the next morning and a replacement part was ordered. They'll put it in when I pick up my registration in a couple days. This is a small, family-style and family-oriented dealership. Everyone knows each other by first names, including the two Schwartzes I met. I think I've been treated completely fairly so far, and hope interactions with the service department go as well. And I hope Mazda lives up to its end, too. This is not a premium car label but it is Japanese-built (Hiroshima), and has the usual tightness of assembly. Most Asian cars, you can go around them and not find an ounce of steel or plastic that's not needed, Unlike Detroit, which specializes in hunks of matter they just can't seem to getting around to designing out of the car, year after year. I studied the reviews very carefully and expect Mazda's game is on a level with Honda, Nissan and Toyota. More
by jginnane
March 24, 2013
Ann was extremely un friendly and seemed uninterested in our business. Also lied to us saying mazda no longer made the 2.0l sport cx-5 and it was only a 2013 model although mazdas website and every other de our business. Also lied to us saying mazda no longer made the 2.0l sport cx-5 and it was only a 2013 model although mazdas website and every other dealership disagreed and had them in stock. I will never step foot on this property and will advise anyone i know to do the same. More
by Zhelfrich
Employees Worked With
Ann
March 06, 2013
Contacted Schwartz a few weeks ago and spoke wth Neil. After an enjoyable conversation I decided to stop by to test drive the 2014 CX-5. Car was ready when I got there. Neil was professional, courteous After an enjoyable conversation I decided to stop by to test drive the 2014 CX-5. Car was ready when I got there. Neil was professional, courteous and informative. No pressure to buy as I mentioned I needed to do more research. Neil followed up to see if I had any questions. Advised Iwanted to do a night time test drive, which I did with Neil two days later. Car was ready to go when I stopped by for second test drive. Negotiations were cordial and Neil and his manager were professional. Settled at a fair and competitve price for CX-5 and my trade. Car was ready as promised several days later, since I had several options installed. Paperwork was straightforward and Ernie in finance was informative. Since purchasing Schwartz has contacted me several imes to check in on satisfaction. I have purchased many cars over the years, and buying from Schwartz was one of the better experiences. Neil is informative and professional and an overall great guy.....a significant departure from the stereotypical car person. I would highly recommend Neil and Schwartz if you are in a market for a Mazda. More
by mlp58
Employees Worked With
Neil Rosenstein
December 18, 2012
Very knowledgeable salesman. Made sure we knew how to use all features of the car before we left the lot. Would send friends and family to them if they were looking for a car. use all features of the car before we left the lot. Would send friends and family to them if they were looking for a car. More
by jeffcris
Employees Worked With
Neil Rosenstein
November 19, 2012
I went to the Dealership in reference to a Subaru Forester car I saw listed in Kelly Blue Book. It stated excellent condition and the car was worth $400 above KBB value. It stated it has a clean ca Forester car I saw listed in Kelly Blue Book. It stated excellent condition and the car was worth $400 above KBB value. It stated it has a clean carfax with all the service records completed at a Subaru dealership and to ask to see them at the dealership in person. I arrived at the dealership and asked to speak with Gwen, the saleswoman I had spoken to about the car over the phone. Gwen showed me the car and warmed it up while getting the plates and copying my driver's license. When I went to look at the car it was dark except for the outdoor lights they had. When I imspected the wheels they appeared a little worn but it was hard to see. When I asked Gwen I was told they were in good condition. Again, I trusted this dealership because she get telling me how honest they were and in business for 93 years. I also trusted her because the carfax stated the car was worth $400 above retail value because of it's excellent condition as told to me by Gwen. When we got in the car I inquired if this car had a timing belt or chain because I new around 100,000 miles those things need to be changed are quite expensive. I was told by Gwen that she believed it was a chain, since she was an expert as their website advertises about their salesman/ woman I trusted the information she gave me. As we took the car for a drive she stated the loud wind noise was due to the flags and nothing else. She kept reminding me of the excellent carfax and excellent condition in and out and the reputation of The Schwartz Brothers I trusted the info she gave me. When we arrived at the dealership I asked to see the service records that were advertised that they had and would show on request. I was told by Gwen that she could not show me because I was a third party and that would be illegal. I reminded her that her advertisement said they could rplinish them oon request, this was not so. I asked if I could get a warranty and she said they do not give warranties for cars over 100,000 mis but the carfax and their reputation was enough. So I purchased the car for $8,000, about $500 below retail value on KBB> After I filled out the papers I had to sign a waiver of "as is". On the way home the passanger window was making a terribly loud noise as if the window was open, but it was not. Schwartz Bros. apparently placed flags ooutside the car to cover up noise. Whn I got close to home the brakes were squealing when I would press on them. In the morning when the sun was out I could see the cracked horrible unsafe condition of the tires. This is not an exceptable condition for a car listed on carfax and KBB as in excellent condition worth $400 about retail value. When on KBB website excellent lists : _ has clean tiltle and will pass a safety and smog inspection. That is not so whereas the brakes are not in a safe condition nor are the tires. - the website also says all tires much match and be like new, these tires are far from new. - has complete and verifiable service records. When I asked to see them I was told they could not show me because I was a thhird person. I emailed my complaint to the company the next day and did not hear a response back. The following Monday I receive a call from Ernie asking how my car was and if I would reccomend them. When I called him back and told him I was unsatisfied all he could say was "you signed the waiver As_Is" This was two days later. When I asked to speak with the manager he hung up on me. This does not support their advertisement stating "We treat the needs of each Individual customer with paramount concern". NOt addressing the problem and hanging up is not "paramount concern". Again they have not demonstrated their commitment to excellence! I want new tires and brakes put on my car for safety. Excellent condition as they advertised should include this as stated on the KBB webpage and their advertisement. More
by sbassman
Employees Worked With
ernie
June 19, 2012
I have bought plenty of cars in my lifetime. However my purchase of the Mazda CX-9 from Schwartz Mazda was the best ever. I went online and setup an appt for a test drive with the internet sales manager N purchase of the Mazda CX-9 from Schwartz Mazda was the best ever. I went online and setup an appt for a test drive with the internet sales manager Neil. We spoke a little bit on the phone and we discussed what I was looking for in the vehicle. I then met with him a few days later. Upon my arrival Neil had pulled the exact vehicle I wanted in the front of the dealership which was very accomidating. At most dealerships they scramble around wasting time to find a car for a test drive. We then test drove the car and the ride was great. We then got down to the price. Which is usually the worst part about buying a car. However Neil was very upfront and gave us a price that was great and fit my budget without the haggling back and forth. Its now been a week since I got the car and have had multiple calls from the dealership thanking me for my business and making sure everything went well. I will def recommend schwartz mazda to my friends and family that are in the market for a car. Thanks again. More
by wendyr13
Employees Worked With
Neil Rosenstein
