My partner and I leased a car from Scoggin-Dickey Subaru in Lubbock Texas 4 months ago. I cannot tell you how awful it’s been dealing with the employees there, in particular Matt Patterson and Charlie Brown. I have never been treated so poorly when purchasing a vehicle. They did not have the paper work ready and we were called in at least 4 times to re-sign the lease, because they couldn't get the paper work completed correctly. Not to mention the times between the re-signing and paperwork sitting on their desk and no communication on their end. When we contacted the bank they told us that they had no record of us, come to find out they still haven't received the paperwork from the dealership. Then the dealership said it was the banks fault and our fault and we owed them money at the dealership, even though they didn't get the paperwork in to the bank with the correct information on it and we haven’t even received a statement. We thought it odd that they would ask us to pay them when we didn't have a statement from the bank. So I just got a phone call from my partner (its October now), telling me that they are withholding our license plates until we pay them back what the bank charged them, because of their lack of detail in completing/sending our lease to the bank in a timely manner. Then we were told by Matt that we did know about all of this and there was certified mail sent, well with certified mail there needs to be a signature, hmmm somehow they cannot find that. It’s because it does not exist and they know it. On top of all of this, Charlie Brown talks to my fiancé in the most unprofessional way possible and then hangs up on her. Don’t get me started on Matt Patterson. The things they are saying to us are ridiculous and truly slandering our names, saying we are unethical and the bank and us are at fault not them. I will not be purchasing a Subaru in the future! This dealership has completely lost my respect and lost many future customers, because word of mouth is powerful. It’s a shame! They say that they are “The Dealership More People Trust!”, but I would have to disagree! These people are a joke, and it’s a shame that they are the face you see when dealing with Subaru. In every way they dropped the ball and did not communicate with us or the bank. When we asked to talk to the main manager, somehow we were never allowed too. Seems to me like some people are trying to cover their butts! IM NOT HAPPY AT ALL!! I mean COME ON!