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Scott Clark Nissan

4.3

589 Lifetime Reviews

9215 South Blvd, Charlotte, North Carolina 28273
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Top Reviewed Employees

Nykkytta Lane at Scott Clark Nissan

Nykkytta Lane

Finance Manager
5.0
John Green at Scott Clark Nissan

John Green

Finance Director
4.2
Caleb Martin at Scott Clark Nissan

Caleb Martin

Assistant Service Manager
4.2
Deon Brace at Scott Clark Nissan

Deon Brace

Sales and Leasing Consultant
3.9

Latest Reviews

February 27, 2020

"After having some issues with my vehicle getting power as..."

- Sakenha P.

After having some issues with my vehicle getting power as I press the gas, I had my vehicle towed to Scott Clark Nissan for a full evaluation. The initial evaluation was precise and detailed, then I gave the approval for work to begin. After a day in service with no phone call I reached out to the dealership for an update to find out the car was ready the same day it begun to be fixed. I was instructed to check with the cashier who would have my keys, I could pay there and be on my way. Once I arrived the cashier seemed very occupied and unaware of the situation. As I let her know I was there for a pick up she instructed be to go out to the lane, find my service advisor and retrieve an invoice (all things that could have and should have been done before arrival) which happened to ALREADY be at the counter. So there was waste of 5 minutes or so as I wondered aimlessly to find Caleb. He was the ONLY part about the process that made it less of a headache, until the next day. Eventually I get my keys and the invoice is paid, I was told my car was parked out front which it was not. I clicked my alarm system for 5 more minutes around the parking lot before returning to the service lane and discovering the car was behind the building, completely out of site. Leaving the dealership and returning to my own, after 8 hours of work my car would not crank. I had to have it towed again to eventually find out my battery died. I called the dealership to speak with a manager and was told “the work that was done should not have effected the battery & I should check my battery” & I had not had any prior battery issues. The call came from my service advisor who mentioned he heard my prior call and wanted to offer me advice on my demeanor. It took me almost a week to complete the review b/c i was not sure if i wanted to let it go or let someone know how terrible my experience was & the call to advise me of the survey did not make it any better. Overall, my visit was just okay. My issue was resolved and at this point that’s all that matters. It was not good, not great and definitely not enough to make me want to return for any future business.

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Employees Worked With

February 23, 2020

"The staff was professional, attentive and efficient! I..."

- ackillebrew69

The staff was professional, attentive and efficient! I had a great experience, and I look forward to buying my next vehicle in the short term.

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Employees Worked With

Other Employees : Juan and Taniesha

February 21, 2020

"Quick Service which makes my experience better. Since I’m..."

- Royal_Smith

Quick Service which makes my experience better. Since I’m a repeat customer things were smooth. I want to thank all involved and I’ll be back.

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Employees Worked With

Other Employees : Perla Delgado

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
  • Friendly Service Oriented Attitude
Scott Clark Nissan, Charlotte, NC, 28273