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Scott Clark Nissan
Charlotte, NC
892 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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892 Reviews of Scott Clark Nissan
October 08, 2015
Luis was great! We visited this dealership because of Luis due to the recommendation of a friend. He did an exceptional job answering questions for my wife (her first We visited this dealership because of Luis due to the recommendation of a friend. He did an exceptional job answering questions for my wife (her first car) and working hard to find the right car for her. My wife spent many hours researching different car brands and models ahead of time and knew what she wanted in a car. Luis was very good in dealing with my wife in an easygoing, laid-back manner that was a great counterpoint to my wife's more frenetic personality! End result, my wife LOVES her new car and we're happy to have purchased it with Luis! More
by vmbrown5691
Employees Worked With
Luis Cruz
October 07, 2015
LACK OF INTEGRITY TOWARDS CONSUMERS! I got off work early to drive my mother 76 miles one way to this place; this was the worst experience ever attempting to make a used car purchased. I I got off work early to drive my mother 76 miles one way to this place; this was the worst experience ever attempting to make a used car purchased. I requested an OOD price on a vehicle listed above KBB value via email, due to location and availability. After several conversations emailed back and forth between 3 online sales reps. I received a price that was doubled the KBB value from Kristofer at Performance Ford. In addition, he attempted to get me to consider another car probably worth 2-3 times more. I advised Kristofer that I wasn’t going to pay double KBB value OOD for a car with 85k miles and wasn’t interested in the car he wanted me to purchase either. I received an email from Glen, Internet Director notifying me to come to dealer because he wants to earn my business, but it has to make sense. Kristopher’s offer sure didn’t make sense to me. We went to the dealership where the car was located, which was Scott Clark Nissan. Brandon introduced himself as my mother and I proceeded to the inventory. We located the car, Brandon went to get the keys and took us on a 3-5 mile test drive. My mother was driving the car and wasn’t able to ““test drive;” “due to the max 45 mph speed limit; we didn’t go on the interstate. I would think a sales rep of 4 years; the little time we spent in the car he could have been telling us information or features regarding the vehicle, instead of humming tunes from the radio. Once we got back to the dealership, we began inspecting the car. Multiple scratches were found; looked like painted over rust spots on door frames; the spoiler wasn’t the same color as the car. I asked Brandon, “How much is the OOD price on the car?” He responded, “Our prices are on the internet!” Brandon took us to his desk. He provided us with an OOD price that was over the KBB value. Brandon researched car on KBB, registered car as good condition. We really did not know what condition the vehicle was in, because of the limited test drive. After going back and forth about the price in an intellectually challenging manner, we got nowhere. After being dismissed with handshakes, we weren’t provided with any contact information for future purposes. A sales manager contacted my mother about 10 minutes after leaving asking; if she liked the car; how much she was really willing to spend on the car; telling her he’ll try to find us another vehicle within the price range. NO, THANK YOU! Kristopher’s and Brandon’s OOD had a $6,000 difference, with OOD still priced over market value. Sounds kind of like a rip-off somewhere along the lines to us. If that car or the same model can’t be purchased between KBB value and her budget. She’ll just proceed to her other cash options, with one of the sales representatives that she and myself has previously purchased vehicles from in the past. After having this experience with Scott Clark Nissan and Performance Ford, we feel like your employees need to work on their integrity and making consumers feel more comfortable. We wish we would have known what the actual OOD price on this car like I requested from the different online sales agents before we continued to the lot. It would have really saved us a lot of time, gas, and money. I wish my review could’ve been more positive! More
by chaynesworth90
Employees Worked With
Brandon
September 30, 2015
Poor Service I can confirm with the other reviews that this dealership is terrible. It's the epitome of why people hate dealerships because they lie and only have I can confirm with the other reviews that this dealership is terrible. It's the epitome of why people hate dealerships because they lie and only have their best interest in mind. Situation: I brought my car in because two shops told me something was faulty with my transmission. They both mentioned it was under warranty and that Nissan would have to replace it. It's a known issue on 07' & 08' Nissan Sentras. Well, I brought it in, was charged $95 for them to check it out and lie about the noise being the left wheel bearing. Cool, then why is my check engine light on? Long story short, I brought it to another Nissan Dealership that knows what they're doing and they're replacing the transmission. More business for them. The manager Alfredo was also of no help. More
by CarGal27
Employees Worked With
Ronnie
September 27, 2015
Excellent customer service Was looking for a car and was immediately taken care of. Was in and out of the dealership in less than 2 days. I am highly satisfied with the work th Was looking for a car and was immediately taken care of. Was in and out of the dealership in less than 2 days. I am highly satisfied with the work that these guys do. Got my new car and will come back later for my wife to buy her one. More
by prime15
Employees Worked With
Jay Byrd
September 24, 2015
Excellent first service visit Bought my Rogue in January and just reached 5000 miles so due for first inspection and service. Drove in and was promptly welcomed by Ronnie Taylor. Bought my Rogue in January and just reached 5000 miles so due for first inspection and service. Drove in and was promptly welcomed by Ronnie Taylor. He thanked me for coming in for service, wrote up the service order and told me it would be an hour. The car was ready in 45 minutes and Ronnie gave me a very competitive price for the service. I intend to return for future service at Scott Clark Nissan and with Ronnie Taylor. Thank you. More
by dpd0843
Employees Worked With
Ronnie Taylor, Ronnie Taylor
September 24, 2015
purchase new car I have been coming to this dealership for several years. I was getting my 2013 altima serviced and decided I would just look around while waiting. Ja I have been coming to this dealership for several years. I was getting my 2013 altima serviced and decided I would just look around while waiting. Jay Byrd was the salesman that helped me purchase a 2015 altima. He went over and beyond to make sure I purchased the right car for me. Thank you More
by nana0811
Employees Worked With
Jay Byrd
September 06, 2015
Great experience! Really had a great experience. All staff were very good but Luis Cruz was truly outstanding. Luis was Very knowledgeable and with a great sense of h Really had a great experience. All staff were very good but Luis Cruz was truly outstanding. Luis was Very knowledgeable and with a great sense of humor! Really thought a lot of John Green too! More
by Mking12
Employees Worked With
Luis Cruz, John Green
September 04, 2015
First impressions mean a lot My first appointment went well Mike Redwine. He is professional and was not pushy when it came to reviewing service work my vehicle needed. The work My first appointment went well Mike Redwine. He is professional and was not pushy when it came to reviewing service work my vehicle needed. The work was complleted quickly and i was in & out in a reasonable amount of time. Thank you More
by lcap749@gmail.com
Employees Worked With
Michael Redwine
September 03, 2015
Amazing Customer Service Scott Clark Nissan service always takes great care of me when I'm in for Maintenance on my 2014 Sentra SR and my 2011 Toyota Corolla. Alfredo Zambrano Scott Clark Nissan service always takes great care of me when I'm in for Maintenance on my 2014 Sentra SR and my 2011 Toyota Corolla. Alfredo Zambrano and his crew always do it right the first time and have my vehicle ready when they say they will. Bobby Jackson, Mike Redwine and Mario Herrera are always great to deal with and I would recommend Scott Clark Nissan for service on all makes and models! More
by Natedogg1969
Employees Worked With
Bobby Jackson, Alfredo Zambrano, Michael Redwine, Mariano Rosado
September 02, 2015
Great Experience Jay Byrd was our sales associate and he did an AWESOME job. When it came to getting us what we wanted he did what was necessary.I would definitely rec Jay Byrd was our sales associate and he did an AWESOME job. When it came to getting us what we wanted he did what was necessary.I would definitely recommend him and will be shopping with him again. More
by TJM
Employees Worked With
Jay Byrd
