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Scott Clark Nissan
Charlotte, NC
892 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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892 Reviews of Scott Clark Nissan
August 10, 2015
Great Experience From start to finish the experience at Scott Clark Nissan was great. I dealt mostly with Jay Byrd and he answered all my questions and provided a stre From start to finish the experience at Scott Clark Nissan was great. I dealt mostly with Jay Byrd and he answered all my questions and provided a stress free experience. I am now in my 2015 X-Terra S and happy with the purchase. More
by The Dave
Employees Worked With
Riki Bokavich, Jay Byrd, John Green, Riki Bokavich
August 04, 2015
Salesmanship On July 31st I was going to Hondo to look at their Pilot. I stopped by Nissan to look at their SUVs. The salesman that helped me was Richard Ash. I wa On July 31st I was going to Hondo to look at their Pilot. I stopped by Nissan to look at their SUVs. The salesman that helped me was Richard Ash. I wasn't going to buy, just look at the models as I haven't shopped for a new car in 5 years. Well, I left with a new Nissan Rouge which I am pleased with both the salesman, the car, and the service. Mr. Ash was very professional and friendly. More
by owl
Employees Worked With
Richard Ash, Richard Ash
July 29, 2015
So helpful and was there every step of the way! I called the dealership early morning and told the gentleman that answered (Sam) my situation, what I was looking to accomplish, and what I needed. H I called the dealership early morning and told the gentleman that answered (Sam) my situation, what I was looking to accomplish, and what I needed. He answered all of my questions after very patiently listening to me and suggested I come in and get some information to take home. I came in that afternoon to meet him and he introduced me to one of the Sales reps, Mike, who was the most personable and pleasant car sales agents I've ever had the pleasure of meeting. I thoroughly enjoyed working with this dealership from the start of my test drive to driving my new car out of the lot. They went extra lengths and out of the way to help me with everything they could. The process was incredibly fast and went so smoothly. Thank you Scott Clark Nissan, you guys rock! More
by randilee122
Employees Worked With
Sam Poole, Michael Chavis, Sam Poole
July 21, 2015
Service Alfredo Zambrano was very helpful and friendly...He geinually seemed concerned about any issues i may need or have about my vehicle. Well knowledgeabl Alfredo Zambrano was very helpful and friendly...He geinually seemed concerned about any issues i may need or have about my vehicle. Well knowledgeable of what was asked More
by Demishal
Employees Worked With
Alfredo Zambrano , Alfredo Zambrano
July 15, 2015
Always great service Bobby Jackson was a great help with my service this time. I greatly appreciate the kind service ad the great help. He was friendly, knew was he was Bobby Jackson was a great help with my service this time. I greatly appreciate the kind service ad the great help. He was friendly, knew was he was doing and very helpful. The work as always was done well. More
by TFahey
Employees Worked With
Bobby Jackson
July 15, 2015
Routine Service Turned In A Nightmare I am truly sickened by Scott Clark Nissan. I have purchased many vehicles in the past and I have never experienced such poor customer service in my e I am truly sickened by Scott Clark Nissan. I have purchased many vehicles in the past and I have never experienced such poor customer service in my entire life. I have a BASIC service need (air leaking from 3 of my tires) and instead of listening to my concerns as the consumer (and addressing them), Nissan service was quick to look at my vehicle and even quicker to get me out of the door ...stating that there was nothing wrong with any of my tires. With 20+ years in the corporate industry (with a Ph.D.) I would think that I have some good sense to know when there is a problem with my vehicle; however, Scott Clark Nissan failed to listed even after I brought my vehicle into their service department on 3 separate occasions. During the 3rd visit, I was so annoyed by their unprofessionalism and failure to listen to my concerns I INSISTED that they take the vehicle back and spend quality time inspecting my tires. After 10 minutes, the advisor came back to me and stated that one of the valves/stems was broken and they also found a nail. I was outraged that it took 3 services visits along with my demanding to thoroughly inspect my vehicle...before they could identify the problem. After addressing these issues, the service team continued to insist that there were no other issues with my tires but I knew this was not the case and since they continued to dismiss my concerns I reached out to Nissan Consumer Affairs (which I would advise to all customers who experience such poor customer service). CA advised that I take my vehicle to another dealership for one final inspection (before any action was taken on their part). I agreed to take my vehicle to Gastonia Nissan and I must admit I was PLEASANTLY pleased!! The service advisor Robert Reynolds was highly knowledgeable, extremely professional and more importantly, he LISTENED to my concerns and addressed them. Not only did his service techs perform a thorough inspection of my vehicle, but they found another nail located in one of the tires which I had advised to Scott Clark was still leaking air. Additionally, the Gastonia team recommended filling my tires with nitrogen (which they did) and further advised me of a recall on my 2013 SUV - - something that Scott Clark DID NOT EVEN MENTION TO ME AND SHOULD HAVE. I ask, what kind of dealership fails to advise/address a recalled item?? This, coupled with the WORST customer service is the reason why I will NEVER recommend this dealership to anyone and especially why I will NEVER return. I will also post this feedback on every site I can to warn other consumers of my experience with Scott Clark. I want this dealership to know that despite their attempts to claim that they are the "all new" Scott Clark Nissan, they truly need to learn the meaning of CUSTOMER SERVICE. (additional note: I attempted to connect with the General Manager to discuss my concerns. A service advisor confirmed that he relayed my message but I never received a return call. It is a shame that even at the management level; good customer service is lacking). Sincerely, Dr. Sampson More
by Dr. Sampson
Employees Worked With
Alfredo Zambrano and Bobby Jackson
July 07, 2015
Jarmarca (Jay) Byrd was great I was stranded in Charlotte and needed to buy a car. I was so happy to deal with Jay and the rest of the staff, the friendliest car dealership I have I was stranded in Charlotte and needed to buy a car. I was so happy to deal with Jay and the rest of the staff, the friendliest car dealership I have ever been to visit. Anyone in the market for a Nissan should stop by here first. I drove past others because of the phone manner of this group. More
by BradyE
Employees Worked With
Jay Byrd
July 04, 2015
ROUTINE SERVICE It was my first time visiting this dealership service department. As soon as I pulled up there was someone cordially greeting me and asking how I was It was my first time visiting this dealership service department. As soon as I pulled up there was someone cordially greeting me and asking how I was doing and if he could be of service . I told him that I needed an oil change and tire rotation if it was not too late in the day and if they had a spot available. He immediately consulted Bobby and before I knew it, the order was wrote up and I was escorted to the waiting area. I was prepared for a long wait, however it was quite the opposite!! Even the cashier, unfortunately I do not remember her name (a beautiful African American "maturer" lady), was extremely friendly and advised me of the reward program and the different ways it could be used. I was very satisfied with all services I received that day and walked out with an extra smile in my face:). In summary, "first impressions are lasting impressions" and me completing this survey (which I normally don't comple surveys) is a true sign of how I was impressed. More
by Niessy2015
Employees Worked With
Bobby Jackson
July 04, 2015
5 Star Experience Friendly professional service. Troy Ingram, our sales consultant, first listened to our wishes and found the model and equipment to fit our needs. He Friendly professional service. Troy Ingram, our sales consultant, first listened to our wishes and found the model and equipment to fit our needs. He was able to save us several thousand by researching their inventory for the exact fit with color, interior and options, all presented in a no pressure environment. Excellent experience with everyone at Scott Clark Nissan. Highly recommended. John & Jennifer Irvin More
by jjzirvin
Employees Worked With
Troy Ingram, Marty Abernathy, Troy Ingram
July 02, 2015
satisfying experience and fast service quick service, great salesman { Richard Ash}, no hassle free experience. This is my second vehicle from Scott Clark Nissan and I would highly recommen quick service, great salesman { Richard Ash}, no hassle free experience. This is my second vehicle from Scott Clark Nissan and I would highly recommend them, even if I had to travel a little bit further to buy from Scott Clark Nissan. More
by Hal
Employees Worked With
Richard Ash, Richard Ash
