Scott Clark Nissan

I went into the dealership to LOOK at a rogue. I was interested in the 2014 SL rogue. I had talked with Michael Chavis through email and asked to see him upon arrival. We talked for awhile and then I te interested in the 2014 SL rogue. I had talked with Michael Chavis through email and asked to see him upon arrival. We talked for awhile and then I test drove one of the rogues in the red. I was looking for a white or possibly grey with tan interior. Michael was very nice and has an awesome personality. After we were back at the dealership he started talking about what vehicles they had. I really had no intention of purchasing that day. They didn't have the car I wanted with the light interior so I was going to wait. After awhile longer he showed me a SL rogue premium which I liked a lot but with black interior. After a good while we went in and started talking numbers and he had Marty Abernathy come over and eventually they wore me down and I ended up buying the vehicle. I love my car but I still question if I'll like the interior when it gets hot. I enjoyed working with Michael, Marty and Brian. I feel I could have gotten a better price if I hadn't been so tired from being there so long. It seemed everything that was done took quite some time which is why I spent close to 6 hours there. I love my car except for the interior color and I'm getting used to that. The people I worked with were very nice. More

Let me begin by telling you I was recently in the market for a 2014 Nissan Pathfinder. I had done all my research, and knew what trim level, color and options I wanted. I talked to someone named Cruz at you for a 2014 Nissan Pathfinder. I had done all my research, and knew what trim level, color and options I wanted. I talked to someone named Cruz at your dealership a few months back, and he was really helpful. I wasn't ready at that point and he followed up and I still wasn't ready. When I became ready, I decided to stop by this dealership for the first time around noon on Saturday, March 21st 2014. That's where I had one of the most unpleasant experiences of any dealership visit that I've ever had. I had never met Cruz, so when I went in, I had no idea who he was. I went in through a side door, so I did not immediately see the receptionist. I walked around the dealership, aimlessly, for at least 5 minutes. No one said anything to me. I saw someone and decided to ask if there was a Cruz working, and he replied yes and did not seek to point him out. I finally found the receptionist (Daylin), and she seemed not very friendly and into her phone. She did page Cruz, and I began to wait. 10 minutes later, I asked for him again, and that's when Jacques Deadwiley came over and asked if I was being helped. I told him I was waiting on Cruz, and he attempted to call him on his cellphone. He walked outside and came back in and told me he was with another client, and that he himself would help me. We went to a desk, and I told him I only had 30 minutes today, and he said cool. I told him what I was looking for, and he brought in a salesman who took over. He was very nice and began taking my info. Again, I told them I had 30 minutes and had to be somewhere. I had Jacques card, so I planned on calling back after he had my info and I could see what kind of deal he was going to offer. After being there about 45 minutes, I walked over to the glass booth and told them I was leaving, but I would call back in a few. That's where the real problem began. Dawud Muhammad, who I had not spoken to and only know his name based on your website, aggressively threw his hands up and said "I thought you wanted to buy a car!" in a condescending tone. I replied "And this is supposed to entice me?", referring to his tone and approach. I then walked out to my car. Dawud followed, and as I got in my car and attempted to close the door, he was holding onto my door. I can't really remember all that he was saying, because at this point I was insulted and ready to go. The salesman came out and I told him that I felt Dawud was an a**hole and I asked for the salesman's card. He said he didn't have any on him. After another brief exchange with Dawud, I drove off. I called Jacques back in 10 minutes, and he asked me why I left. I told him, just as I had originally told him, I had to be somewhere. He replied "I thought you wanted to buy a car? I had the deal worked out and then you walked off". I advised that I did and that was why I was calling back. I asked what the deal was. He said he had thrown the numbers away since I left and had to start over. At that time I told him that I felt like he was playing games, and to forget it. He angrily hung the phone up. This by far is the worst I have ever been treated by a car dealership. Nissan dealerships in this area and I have never had such a horrible experience. I have worked in sales before, so I can honestly appreciate an aggressive sales approach. This was over the limit though. You can't talk to and treat people in this manner and expect them to patronize your business. I felt insulted and I think they tried to shame and belittle me in an attempt to push me into continuing to stay there and wait forever. This experience sucked on every level. S/N: I purchased the car I was looking for at East Charlotte Nissan a few hours after this experience. More

Scott Clark Nissan will work for you After a rocky start to our car buying process, Scott Clark Nissan did everything in their power to help us get into the vehicle our family was looking After a rocky start to our car buying process, Scott Clark Nissan did everything in their power to help us get into the vehicle our family was looking for. They were prompt to all us back and worked hard to get us the interest rate and payment we needed. All in all, we appreciated their willingness to work with us! More

Purchase of new nissan I called the # on line after deciding that Nissan had the most competitive prices. I had a prior Nissan when married . We had it for 12 years so I kn I called the # on line after deciding that Nissan had the most competitive prices. I had a prior Nissan when married . We had it for 12 years so I knew the car could be counted on. I was assured by the internet manager, Jay Byrd, that they would have a selection of Nissans and that I could walk out of Nissan with a final total of $12,000 to finance. I already had financing with the credit union. We discussed that the basic standard nissan with nothing on it was 11,999, and 12,999 for the automatic. I only absolutely had to have an automatic. I also wanted power locks and even power windows if possible. But mostly, I wanted the power locks for safety since I am a senior. I was given a test drive in a basic automatic and told they would bring a car from another location. He asked if I wanted dark/light as far as color in and out. He also asked if I would consider his financing if he could get it for the same percentage or less than the 3.75 I already had. I agreed that would be fine. He went back and forth with a manager about the price, etc. At this point we were talking about payments and I agreed to a car with payment of $225. or less; this was considering getting financing for 3.75 or less and walking away having paid $12,000 after down payment of $500 and trade in. He came back and said $229 per mo and I said yes. He showed me a medium grey/tan car and I was very pleased with the look. It did not have power locks and in total I asked three different times how much it would be to get the power locks put in. When I got in finance after nearly 4 hours nothing was the same. I was getting nothing except an automatic which would have been fine, but now the interest was 5.34%!!!! I saw the price with financing was $19549 and it looked like I was paying $16,246.24 for the car. So I started looking at the paperwork and I told him I was told and agreed to 3.75 or less not 5.34! I said I was leaving and he said "GO AHEAD". He was intimidating the whole time and I was exhausted. I should have left right then; I was quite upset and then he did say if I paid an extra $30 a month I would pay it off early and it would amount to the same as the credit union or I could refinance with the credit union in 90 days.. He said I would lose the $1000 incentive if I financed earlier than the 90 days. He said without the 1000 dealer incentive, the payment would be worse with the credit union. He also said he would check on the locks and did and they were $900. I was still quite upset, and beyond exhausted, but I did end up signing the papers that were left. I just wanted to get out of there. A few days later I had a flat tire. AAA said there was no puncture that they could see. They put on the donut and I called the dealership and was told "so just bring it in we will repair it"! I asked if they knew how far I lived and at this point I became really upset about everything. It was the final straw. I called Jay and told him how unhappy I was. He had never showed me any other cars or indicated there were any other cars or additions to the car to make up for the price. He stated he was not responsible for the financing part and I shouldn't blame him. He said he had nothing to do with credit. I later had a call from a manager named Nate, whom I was pleased with. He offered to have the power locks put on for $300 instead of the $900 quoted. He also explained some of the financing stuff. He also told me I could refinance with the credit union in 30 days, not 90. Back to the tire, I couldn't drive all the way to the dealership on the donut since you're not supposed to drive over 50 miles on it. I took it to a tire place and there was a puncture and they patched it. I am pleased about Nissan agreeing to do the power locks, and further to do them at my house. I am, however, still upset at the lies, rudeness, and intimidation I experienced - especially the intimidation of the finance manager. At this point, the locks will be installed at my house soon. More

The process was quick and easy...they even fed us lunch while there. They also bet the interest rate of my credit union. Thanks again! Loving my Malibu and my new "lighter" gas payments!! while there. They also bet the interest rate of my credit union. Thanks again! Loving my Malibu and my new "lighter" gas payments!! More

2nd Nissan Purchased with Jay Byrd at Scott Clark We bought our first car with Jay in January 2012. We picked out what we wanted on the Internet, went in and got it. Great customer service! We boug We bought our first car with Jay in January 2012. We picked out what we wanted on the Internet, went in and got it. Great customer service! We bought a Nissan Rogue so we could get good gas mileage to travel with our daughters AAU team last summer. We weren't really looking to buy another car but received a call from Cameron Fields, who is a new salesman. He had such great interpersonal skills and followed up on a couple of different occasions. My husband is 6'4" and we didn't have enough room for coolers, gym bags, and suitcases with the Rogue. We decided to look at a Pathfinder. They stayed late because we were driving from Camden and gave us a great deal. Everyone was great! We will be back! More

My experience at Scott Clark Nissan was one of the best I've ever had since I've been buying cars. Jay Byrd and Brian Martin were very professional and courteous. I traveled from Virginia to purchase this I've ever had since I've been buying cars. Jay Byrd and Brian Martin were very professional and courteous. I traveled from Virginia to purchase this car for my daughter. I could have went to any car lot in Virginia, but I know I would not have had the experience that I had at Clark Nissan. I would recommend Jay Byrd to anyone that is interested in buying a car. When I purchase another car in a few years, I will be visiting Clark Nissan. More

I went in to the dealership looking for a specific car that I saw online (2011 Nissan Altima). When I arrived, Jarmaca happily greeted me in the parking lot and offered his assistance. The car that I came that I saw online (2011 Nissan Altima). When I arrived, Jarmaca happily greeted me in the parking lot and offered his assistance. The car that I came to see had been sold that weekend but Jacques came out with Jarmaca and assured me that they would be able to find me something of similar make and price. Jarmaca was very helpful, knowledgeable and happy to help me find something that I would like. After test driving a 2010 Nissan Altima I absolutely loved it and went through with the purchase. They were able to match and even go below the interest rate that my insurance company offered and they were lenient on the price of the car because of my initial reason of coming in. Overall, this was a wonderful experience. They had very nice cars on the lot and a wonderful staff. I would highly recommend this dealership to anyone looking for a car in Charlotte. More

My experience at Scott Clark Nissan is one that I will always recall when I think of what it really means to provide your customers with great service. Not only was I a satisfied customer, but I will rema always recall when I think of what it really means to provide your customers with great service. Not only was I a satisfied customer, but I will remain a loyal customer because of the manner in which my transaction was conducted. The sales rep went above and beyond by obtaining a list of prices for my set criteria and ensuring that all my needs were met. It's like he knew my expectations and very well exceeded them. I'm very thankful and happy to be driving my brand new Nissan Altima. :-) More

I purchased a 2011 Honda Accord. Car was clean and in great shape. Low mileage and great warranties. David pickerling sold me the car and Brian Martin got the financing. Brian Martin went above and beyon great shape. Low mileage and great warranties. David pickerling sold me the car and Brian Martin got the financing. Brian Martin went above and beyond to get this car financed and I truly appreciate all of his work! The car needed a new key as the remote didn't work. They sent a key service company to my job to replace the key! That's going above any expectation I had as I thought I'd have to go back to dealership to get the key. I appreciate every one working with me and when I'm ready to buy another car in a few years, Scott Clark has earned my business! More