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Scott Honda of West Chester

West Chester, PA

4.8
3,669 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,669 reviews

February 27, 2021

Staff was behaving very rudely, advisor did not answer even my single question and he was looking very frustrated. Also they report wrong odometer in inspection emission report. Still this issue is not re More

by kirti3p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Bottke, Gregg Westman, Harlan Hanson
Mar 03, 2021 -

Scott Honda of West Chester responded

Hi Kirti, we're sorry to learn about this, as the experience you describe is not typical of our high standard. Thank you for sharing your feedback so our team could reach out. We understand you've been in contact with our service leadership, who are working with you to address and monitor your concerns. We appreciate you.

Dec 07, 2021 -

kirti3p responded

Still this issue is not resolve and went multiple time to Scott Honda and sent multiple email to fix car report but still I did not get any update from manager Jason

Dec 29, 2021 -

Scott Honda of West Chester responded

Hi Kirti, we've looked into this once again to confirm that the last reported mileage on your vehicle history report was from 12/31/2020, before the February 2021 visit where the mileage was recorded incorrectly. Unfortunately, we have no influence over the timeliness of this reporting but we can confirm that your odometer reading was corrected on all subsequent visits to our service center (in July 2021 and September 2021) and noted that the discrepancy was a data input error. When the vehicle history report collects this data, that information will be reflected. We apologize that we aren't able to do more to relieve your concerns.

February 26, 2021

Great place to buy a car. Salesperson Jeff Ross was very knowledgeable and caring for my needs to buy Honda.which I brought two cars. He made me and wife felt very comfortable in his present. He is my perso More

by Eknight475
Recommend Dealer
Yes
Employees Worked With
Jeff Ross
Mar 08, 2021 -

Scott Honda of West Chester responded

We are so happy to hear that Jeff R. treated you and your wife to thoughtful and professional experience while shopping for your new vehicle... and welcome to the Honda family! It is awesome to know that we will have the pleasure of welcoming you back after earning your 5-star satisfaction!

February 25, 2021

I contacted Scott Honda and Greg Westman was my Mechanic advisor of what I needed done and how much it would cost. He is very polite and considerate, he tried to talk to Mepco the extended bumper to bumper More

by Sassy8413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Westman 5 stars
Feb 26, 2021 -

Scott Honda of West Chester responded

Thanks for choosing Scott Honda! We are happy to hear that Gregg has helped you through your vehicle repair journey. When you're our guest, thoughtful attention to your needs is our top priority, and it's our pleasure to make it as easy and convenient as we can!

February 25, 2021

Oz in service was great. Made recommendations but made sure I understood these tems were not needed for inspection; will need replacement in near future. Answered all questions throughly reviewed bill wit More

by vsalvitti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Haque, Oswaldo Almanza
Feb 25, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your kind words about what made your service visit great! We love to hear the ways Oz earned your 5-star satisfaction, making your Honda maintenance convenient and easy. Our team is committed to thoughtful service and that means giving you transparent information to help you plan for that what's coming up next. We appreciate you, and look forward to welcoming you back!

February 25, 2021

I was very please with the service and attention I received when I brought my car in for inspection. I got immediate attention and every thing I needed to have serviced was explained to me. Everyone More

by maredee5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Feb 26, 2021 -

Scott Honda of West Chester responded

Thank you for your recent visit! We're so glad to hear that Gregg earned your 5-star satisfaction while assisting you with your routine Honda maintenance. Our team is focused on your comfort and convenience. We appreciate you!

February 23, 2021

Quick efficient service. Explained everything that was required. Went above & beyond to help us keep everything affordable. Friendly service I would recommend. Will be back More

by D_mharkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cross
Feb 24, 2021 -

Scott Honda of West Chester responded

That's excellent news! Our team is committed to thoughtful service, and that means transparency and convenience each time you choose us. We value your time, and we appreciate you! Take care, until we see you again :)

February 23, 2021

Excellent service at Scott Honda! Harlan was great to work with! Service was finished in a timely, efficient manner and I was in and out! More

by Cmmcc22
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
Feb 24, 2021 -

Scott Honda of West Chester responded

We appreciate your feedback and love to hear that Harlan has earned your 5-star satisfaction! It's our pleasure to make routine maintenance an easy part of your day so you can get back to what matters. Thank you for choosing Scott Honda!

February 22, 2021

I purchased my first Honda from Scott Honda and worked with Bill Martin. It was a fantastic experience all around, from my first test drive to financing to finalizing the paperwork and picking up the vehi More

by kristywright04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Martin
Feb 24, 2021 -

Scott Honda of West Chester responded

Aw Kristy! We are so excited to be the team to help you choose your first Honda and love to hear that Bill made the whole experience comfortable and special for you. It's a big deal! Congratulations and enjoy every mile in your new Honda. We're thrilled to know we can look forward to welcoming you back :)

February 22, 2021

Wonderful people. We had another great experience at Scott Honda of West Chester. This was our 4th Pilot, and we could not be happier with our decision to come back to Scott! More

by Drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiep Luong, Nick Toto, Harlan Hanson
Feb 24, 2021 -

Scott Honda of West Chester responded

Hi Drew, we appreciate you sharing your story! From helping you upgrade your Pilot to keeping up with your routine maintenance, our sales and service teams are proud to be the ones you trust for all your Honda needs. It's always a pleasure - thank you for being our guests!

February 21, 2021

Bernie Hughes is always so helpful, courteous, and knowledgeable about the type of car we desired and the features that we preferred. Each time we bought a car, his sales expertise and recommendatio More

by Lynnpowell56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Hughes
Feb 24, 2021 -

Scott Honda of West Chester responded

Welcome Lynn and family, and thank you again for choosing Scott Honda! We love to hear that Bernie's commitment to thoughtful, professional service makes the decision to shop here again so easy. And earning your 5-star recommendation is the highest compliment. Happy driving, til we see you again :)

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