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Scott Honda of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.9
3,491 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,491 reviews

January 27, 2024

Nick was a pleasure to work with during the service. Scott Honda Service Dept. has had several excellent advisors in the past, and I hope the new advisors maintain the same quality of service. Thank y More

by mcgrailfp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Scott Honda of West Chester responded

We're thrilled to earn your 5-star compliment again and are honored to be your trusted service team. Our newest advisors will receive the same coaching to ensure our highest level of customer care. They are a dedicated group and we're thrilled they joined our team to assume the role of others who've moved up in our organization. We are grateful for your continued recommendation and welcome your honest feedback ALWAYS so that we keep your high opinion. We value you!

Helpful
January 26, 2024

Jeff Wood is a true professional! He takes his time and truly cares about you being satisfied with your purchase. He helped us from start to finish with the purchase of my sons certif More

by JD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marius Krawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Scott Honda of West Chester responded

Wow, JD, what a tremendous compliment for our Honda Dealership and Jeff Wood. We're thrilled to have you as part of our Honda family. The HR-V is a fantastic choice for your son. Quite a few of us have selected the HR-V for our sons, daughters, sisters and brothers, heck its a great compact SUV for anyone in the fam. You mentioned New Jersey in your review, and so I'll share that we also have Scott Honda of Vineland, NJ. It's our newest dealership since February 2023. Same commitment to 5-star customer care, professionalism, and thoughtfulness. Tell your NJ friends and family, that we've arrived in New Jersey, too!

Helpful
January 25, 2024

Fast efficient service. Great communication. Nick was great! All work was described fully to me. More

by l18pacav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Scott Honda of West Chester responded

We agree that fast, efficient, and transparent are the basics of good service, yet our goal is 5-star customer care. We are thrilled to meet your expectations and appreciate you sharing your positive experience. Thanks for letting us know that we earned your high opinion. We're delighted that Nick's efforts earned our team more stars. We value your recommendation.

Helpful
January 22, 2024

Thank You, Nick. Service was done with a smile and in a timely manner. I appreciate those two things. Not all Honda dealers are like that. More

by Susanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Scott Honda of West Chester responded

Wonderful to hear it, Susanne. Timeliness is one of the advantages of our Express Lane, and we're thrilled to learn the convenience and Nick's smile earned your high marks. We value your stars.

Helpful
January 17, 2024

Service was done correctly. Although I had to wait a longer time than expected. But to expected on a warranty job More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Sutherland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elmore Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nika Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Tracey
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Jan 24, 2024 -

Scott Honda of West Chester responded

Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.

Helpful
January 15, 2024

I am very disappointed about my recent car repair experience. Went to the express service for 5 times for the same issue. The shop did work on my car for 3 times but the issue was not resolved. I was More

by Lydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Huntoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Scott Honda of West Chester responded

Hi Lydia, you've been our valued customer for a long time, and we appreciate your confidence over the years. I'm grateful you brought this to our attention so that I can listen and learn more, and give you my focused attention. I will be reaching out to you soon. Thanks kindly.

Jan 24, 2024 -

Scott Honda of West Chester responded

Thank you kindly, Lydia, for speaking with me this evening. I sent you my follow-up text, as promised.

Helpful
January 14, 2024

I have been a loyal Scott Honda customer since 1998. The service department has always been outstanding, and my latest experience, on January 12, 2024, was no exception. I was fortunate to have an outst More

by beatlebob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiva Shahriari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Scott Honda of West Chester responded

Shiva will be over the moon to read this review. Shiva knows that your car makes your life work. She's a true professional who comes alongside our customers to help and educate them in decision-making when caring for their Honda. As a longtime client, your five stars are priceless. They let us know that we're getting it right and with consistency— over two decades— that's important. Thanks kindly for sharing your experiences with others.

Jan 26, 2024 -

beatlebob responded

I can't say enough about the outstanding service Shiva provides. I hope that she receives the recognition she truly deserves. She sets the bar for what awesome customer service should be, and I would absolutely recommend her to anyone who desires the best in customer service.

Helpful
January 13, 2024

Jessica thank you for the great service today. Always a good experience at Scott Honda. Thank you More

by erocegrenewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mowbray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Scott Honda of West Chester responded

It was our pleasure to welcome you back. Thanks for your continued trust and the 5-star compliment. We value it.

Helpful
January 11, 2024

I've only had awesome experiences buying & leasing cars from this dealership. Always leave smiling! More

by MichelleM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Haque
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Scott Honda of West Chester responded

Your confidence is a huge deal to us, Michelle, so you can imagine how excited we are to read this review and know we've earned your 5-star opinion, again. Congratulations on your Honda!

Helpful
January 10, 2024

Andrew is the best ! This young man went over and beyond to get us the best deal ever.. Bravo Andrew!! More

by Elainehunter725
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Scott Honda of West Chester responded

Thanks, Elaine. We're grateful you shared your experience, and Andrew will be pleased to know he earned your highest regard. He is a very dedicated professional and appreciates feedback. Our whole team values your recommendation.

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