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Scott Honda of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
3,669 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,669 reviews

April 16, 2022

They have great customer service. I walk in an Hiep took care of me with everything and was out same day with new car. More

by Jdiaz61792
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hiep Luong
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Apr 18, 2022 -

Scott Honda of West Chester responded

Thanks so much for sharing your stellar feedback! 5-star customer care is our promise. We're happy to hear Hiep and the team provided the such great service :) It was our pleasure to help you find the right car. Enjoy every mile in your new ride!

April 15, 2022

Excellent service! Kept informed and explained everything in detail! Would definitely recommend to friends and family More

by Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madeline Raby
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Apr 18, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star recommendation! It's awesome learning how our team's communication and customer care earned your total satisfaction :) Thanks for sharing!

April 15, 2022

Very disappointed in the service I received. When I requested printed results of testing I was paying for, they did not provide it. I had an appointment to wait for my car and I sat watching i More

by Bluecar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ty Smith
Report | Print
Apr 21, 2022 -

Scott Honda of West Chester responded

We understand your frustration, Rose. We set the standard for quick, reliable service so we’re disappointed to learn we missed the mark during your recent visit. When you confirmed your service request, we offered you a drop-off wait time rather than a diagnostic. It’s trickier to set expectations for a diagnostic request as some may take longer than others. Plus, we want to give you and your vehicle the attention you deserve, so we don’t rush through these tests. We apologize for the miscommunication. Clearly we need to make further improvements in setting expectations. Your honest feedback will be a huge help in refining our processes.

Apr 21, 2022 -

Bluecar responded

Frustration is putting it mildly -- I watched my car sit for over an hour in the parking lot -- nothing was done to it during that hour. Then when the service representative spoke with me, he was not totally honest ... he said my car was in the bay UP on a lift. To check batteries -- it is NOT necessary to raise the car. Now, I am receiving emails for suggested repair to my car , which I presume is necessary, but one of the charges is for "OTHER" for $10 ... Really ????

April 14, 2022

Please write at least 15 words about Scott dealership. . Please write at least 15 words about Scott dealership. More

by Bonzo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ty Smith
Report | Print
Apr 15, 2022 -

Scott Honda of West Chester responded

Thanks, Bonzo! It seems our service was so stellar, it's left you speechless! Even so, your 5 stars are a huge reward for our hard work :) We appreciate you– thanks for being our guest.

Apr 15, 2022 -

Bonzo responded

Not speechless, more frustrated with an oppressive approach to customer feedback that does not always elicit honest replies.

April 14, 2022

John Rooney helped me yesterday, and Nate today. Both were professional and empathetic regarding my shattered passenger side mirror. More

by Alice
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Rooney, Nate Runk
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Apr 14, 2022 -

Scott Honda of West Chester responded

Hi Alice, thanks for sharing your review! When these unexpected challenges pop up, the Scott Team is happy to lend a helping hand to get you back on the road quickly and safely :) Thanks for trusting our team to take care of you and your vehicle. We appreciate you!

April 13, 2022

Friendly. Quick and efficient. Explain what they find/don't find. Take the time to demonstrate features on the car. More

by cynthiapetty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
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Apr 14, 2022 -

Scott Honda of West Chester responded

Hi Cynthia, thanks for sharing your 5-star review! We're happy to hear our team's made your service visit 'quick and efficient.' That's our goal! And service with smile is our guarantee :)

April 13, 2022

Have been using their service department since I bought my vehicle there. Always first rate service and they have earned my trust by never trying to sneak in unneeded repairs like other dealers will do. More

by Dta1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2022 -

Scott Honda of West Chester responded

Thanks for being our valued guest! It's made our day learning our team has earned your trust. We're glad you can feel the difference at Scott :) We appreciate you and your 5-star feedback!

April 13, 2022

I’ve been using Scott Honda for service since 2007 and have purchased 6 cars over that time from them. Service and sales staff are excellent. More

by JDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomas Dainora, Mongi Borni, Matthew Moravec
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Apr 14, 2022 -

Scott Honda of West Chester responded

It's an honor to be your trusted dealer for the past 15 years! Thank you for being our guest. From sales to service, our goal is to earn your total satisfaction. And your feedback is a huge reward for our hard work. Thanks so much for sharing :)

April 12, 2022

The entire experience was great. They were very welcoming, polite and nice throughout the entire process. There was a mix up in the drop off process and they provided me an unplann More

by Joseph.w.ross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Thornton
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Apr 13, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback, Joseph! We're so happy to hear you enjoyed a great experience in our Service Center. It's awesome learning how our team went above and beyond to earn your satisfaction. We appreciate you!

April 11, 2022

Very efficient. Service manager was very knowledgeable. Nice waiting room with amenities. nice experience- i would go back More

by Mko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Report | Print
Apr 12, 2022 -

Scott Honda of West Chester responded

Thanks for being our guest! We're so glad you enjoyed your time with us— it's our goal to make your visit comfortable and convenient. We look forward to welcoming you back for another awesome experience :)

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