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Scott Honda of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
3,667 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,667 reviews

February 25, 2022

My car battery had to be replaced. I brought it In express service and Nick Huntoon was the service advisor. Nick was helpful in answering all my questions. My car battery was replac More

by Kkpabalinas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Huntoon, Nick
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Feb 28, 2022 -

Scott Honda of West Chester responded

At Scott Honda, we value your time. Getting you back on the road quickly and safely is our priority! We're glad to learn Nick and the team made that possible for you and earned your total satisfaction. We appreciate you and your 5-star feedback :)

February 25, 2022

The dealership was both professional and friendly. I bought a new car and in one night i had information about the models, features, and prices needed for me to make a decision. I took test rides and More

by Lori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Martin, Giancarlo Cantalicio
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Feb 28, 2022 -

Scott Honda of West Chester responded

Hi Lori, thanks for sharing your 5-star feedback! Buying a car is a big deal. And our team knows exactly how to make it quick, easy, and enjoyable for our guests! We're glad your car-buying experience was all of the above. Thank you for choosing the Scott Team to help you find your dream ride. We're wishing you many happy miles :)

February 25, 2022

Bill was great. Very personable and not a high pressure salesperson. Instead, he was patient and an active listener. He explained details well and answered all quest More

by Joe G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomas Dainora, Bill Martin
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Feb 28, 2022 -

Scott Honda of West Chester responded

Your 5-star recommendation means the world to us, Joe! Thank you for the opportunity to prove that buying a car is made easy at Scott Honda. When you're looking for your next ride, we want to make sure every need is met. So we take the time to listen and share our knowledge to make your decision easier. We appreciate you!

February 25, 2022

Hiep is not only incredibly knowledgable about the brand, but incredibly personable as well. He also made it a breeze, and got me to my ideal payment with zero hassle. If you go to Scott Honda, ask for Hiep! More

by dfeathers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiep Luong, Harry Tarabicos
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Feb 28, 2022 -

Scott Honda of West Chester responded

Your 5-star compliments for our team have made our day! We're committed to making your car-buying experience stress-free and fun. So we love sharing our knowledge and expertise to make your decision easier. We're glad Hiep made your visit so great!

February 25, 2022

This is the fourth car we have purchased from Scott Honda. As we have found each time, the salesperson was wonderful, the dealership is customer oriented, and the service department efficient and tim More

by Pat
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Scott Honda of West Chester responded

Pat, thanks for continuing to choose Scott Honda for your all your vehicle needs! And for sharing your 5-star compliments— they've made our day :) You're totally right, our team is absolutely "customer-oriented." We're really in the people business, after all! We're glad we've continued to make your visits here so amazing.

February 25, 2022

I am the customer of Scott Honda for the last so many years. Representatives are friendly and their service is good. More

by Yogi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Scott Honda of West Chester responded

Thanks for the 5-star shout-out! We're grateful for your "many years" of loyalty to the Scott brand. We appreciate you :)

February 25, 2022

Dealer failed to reset the SRS light on the dash board after replacing the seat belt. Dealer charged me more than 80% over the customary retail price for a part I bought there. An egregious rip off. More

by steven.midgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg Westman
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Mar 11, 2022 -

Scott Honda of West Chester responded

Hi Steven, thanks for sharing your feedback. We’re sorry to learn you’re disappointed. We took some time to look into your visit and see that there seems to be some confusion. We have adjusted our pricing to reflect market research. Transportation costs and manufacturer prices have increased drastically. So we’re not quite sure what went wrong– but we’re eager to learn from this misunderstanding. We’d be happy to have you in again to show you a true Scott Honda experience.

Mar 29, 2022 -

steven.midgett responded

There's no confusion here. Your parts department charged me almost twice the customary retail price for a Honda part. When I discussed this with the parts manager he stated he was fine with the extortion pricing, Once of your service supervisors stated the seatbelt replacement might correct the SRS light issue, however the technician never bothered to reset the SRS light. There is no confusion here. You gouged me on parts pricing and failed to do what you said you would. Why would I ever return to Scott Honda?

February 25, 2022

This dealership used to be fantastic For whatever reason it has changed That said, my experience with Matt was fabulous and much like the experience was a few years ago More

by mremer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Moravec
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Feb 28, 2022 -

Scott Honda of West Chester responded

Hi Mary, thanks for sharing your feedback. We appreciate your loyalty to Scott Honda over the years. So it’s a shame to learn we weren’t able to earn your total satisfaction during your recent visit. As you know, we have been affected by many industry-wide changes. We’re not quite sure what exactly left you unsatisfied but if you’re willing to share more feedback, we’d love to learn how we could make improvements for you. As our valued guest, we hope we can rely on your patience as our team works harder than ever to stay on track.

February 25, 2022

Every time when I bring my Pilot for any service or reason they do their job properly and satisfaction to me all time . Thanks More

by aghaji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
Report | Print
Feb 28, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5 stars! We're grateful for your loyalty to our team. And we're glad we've continued to earn your total satisfaction! We appreciate you.

February 24, 2022

Always quick, great service. Gets me in and out with no issues. I trust them. More

by Frandib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Culbertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harlan Hanson, Jon Barth, Oswaldo Almanza, Nate Runk, Justin Dunoff, Zachary Bruno, Darlene B.
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Feb 25, 2022 -

Scott Honda of West Chester responded

We're so happy to hear our team has earned your 5 stars and your trust! Thank you for continuing to choose Scott Honda, Frandi :) We'll be sure to always make your Service experiences quick and easy.

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