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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
874 Reviews
Call Service Center (610) 692-6000

874 Reviews of Scott Honda of West Chester - Service Center

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March 01, 2022

Always excellent and friendly service. I’ve never been unhappy with the professionals at Scott Honda More

by rosemarieford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Scott Honda of West Chester responded

Hi Rosemarie, thanks so much for sharing your 5-star feedback! It's an honor to be your trusted dealer :) We're happy to learn our "excellent, friendly" service has earned your trust over the years!

February 25, 2022

My car battery had to be replaced. I brought it In express service and Nick Huntoon was the service advisor. Nick was helpful in answering all my questions. My car battery was replac More

by Kkpabalinas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Huntoon, Nick
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Feb 28, 2022 -

Scott Honda of West Chester responded

At Scott Honda, we value your time. Getting you back on the road quickly and safely is our priority! We're glad to learn Nick and the team made that possible for you and earned your total satisfaction. We appreciate you and your 5-star feedback :)

February 25, 2022

Dealer failed to reset the SRS light on the dash board after replacing the seat belt. Dealer charged me more than 80% over the customary retail price for a part I bought there. An egregious rip off. More

by steven.midgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg Westman
Report | Print
Mar 11, 2022 -

Scott Honda of West Chester responded

Hi Steven, thanks for sharing your feedback. We’re sorry to learn you’re disappointed. We took some time to look into your visit and see that there seems to be some confusion. We have adjusted our pricing to reflect market research. Transportation costs and manufacturer prices have increased drastically. So we’re not quite sure what went wrong– but we’re eager to learn from this misunderstanding. We’d be happy to have you in again to show you a true Scott Honda experience.

Mar 29, 2022 -

steven.midgett responded

There's no confusion here. Your parts department charged me almost twice the customary retail price for a Honda part. When I discussed this with the parts manager he stated he was fine with the extortion pricing, Once of your service supervisors stated the seatbelt replacement might correct the SRS light issue, however the technician never bothered to reset the SRS light. There is no confusion here. You gouged me on parts pricing and failed to do what you said you would. Why would I ever return to Scott Honda?

February 25, 2022

This dealership used to be fantastic For whatever reason it has changed That said, my experience with Matt was fabulous and much like the experience was a few years ago More

by mremer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Moravec
Report | Print
Feb 28, 2022 -

Scott Honda of West Chester responded

Hi Mary, thanks for sharing your feedback. We appreciate your loyalty to Scott Honda over the years. So it’s a shame to learn we weren’t able to earn your total satisfaction during your recent visit. As you know, we have been affected by many industry-wide changes. We’re not quite sure what exactly left you unsatisfied but if you’re willing to share more feedback, we’d love to learn how we could make improvements for you. As our valued guest, we hope we can rely on your patience as our team works harder than ever to stay on track.

February 25, 2022

Every time when I bring my Pilot for any service or reason they do their job properly and satisfaction to me all time . Thanks More

by aghaji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
Report | Print
Feb 28, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5 stars! We're grateful for your loyalty to our team. And we're glad we've continued to earn your total satisfaction! We appreciate you.

February 24, 2022

Always quick, great service. Gets me in and out with no issues. I trust them. More

by Frandib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Culbertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harlan Hanson, Jon Barth, Oswaldo Almanza, Nate Runk, Justin Dunoff, Zachary Bruno, Darlene B.
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Feb 25, 2022 -

Scott Honda of West Chester responded

We're so happy to hear our team has earned your 5 stars and your trust! Thank you for continuing to choose Scott Honda, Frandi :) We'll be sure to always make your Service experiences quick and easy.

February 23, 2022

I had my car serviced at Scott Honda yesterday for an oil change and state inspection/emissions. While servicing my car, the mechanic mentioned that my car is in need of a transmission fluid change. Justin More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
Report | Print
Feb 24, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback, Brad! Your 5-star recommendation means the world to us. And we're super happy to hear that our team took great care of you and your vehicle. Thoughtful and professional service is our goal! We want our guests to feel comfortable when they visit so addressing your concerns and sharing some genuine, honest advice is what we do best! We're glad we could prove it :)

February 22, 2022

Kelley went out of her way to help me. She went outside looking for my dad to get my appointment started. Amazing service More

by Courtney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk, Kelly Hatton
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Feb 23, 2022 -

Scott Honda of West Chester responded

Your feedback means so much to us, Courtney! Thanks for sharing. Our team is passionate about giving you a 5-star experience at our Service Center. It's awesome to learn how Kelly and our team went above and beyond to earn your total satisfaction!

Feb 23, 2022 -

Courtney responded

Scott Honda has amazing service. 100 percent satisfied. They went above and beyond to help my appointment go fast and smoothly

February 22, 2022

Have always had a good experience at Scott Honda, either purchasing or service over the last 15+ years.. More

by jamesj_hood
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregory Cole, Tomas Dainora, Matthew Moravec
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Feb 22, 2022 -

Scott Honda of West Chester responded

James, we're honored to have been your trusted dealer for over 15 years! Your loyalty to our team is greatly appreciated :) Thank you for sharing your 5-star compliments!

February 21, 2022

Easy to wait in their 2 waiting rooms that are clean and plenty of comfortable chairs. More

by Barbara innezeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Moravec
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Feb 22, 2022 -

Scott Honda of West Chester responded

Barbara, we're so grateful for your 5-star feedback! Whether you're waiting for your vehicle or just dropping off for service, our team is committed to making your visit amazing. We're glad our clean and comfortable waiting rooms helped make your experience here so great!

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