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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
874 Reviews

874 Reviews of Scott Honda of West Chester - Service Center

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September 25, 2021

I was super happy with the service received today from Vince Houpt. He gave me superior service after I called over 10 other locations and hearing I could not be serviced today. Vince took extra care of m More

by Caprice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Nunez, Vince Houpt
Sep 27, 2021 -

Scott Honda of West Chester responded

We’re thrilled to hear that you enjoyed your stay with us! Our team strives to provide the best service for our guests. We will always be happy to help you with your routine maintenance and your next car-shopping adventure :) Thank you for sharing your wonderful thoughts on our team! We look forward to seeing you again!!

September 24, 2021

As always, from the gentleman who greets you outside, to your Honda Service Advisor(mine, Jon Barth), to the woman working the food/beverage area…everyone is friendly, professional, knowledgeable and someti More

by poqaboo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The greeter outside, 5 stars, Jon Barth, Oswaldo Almanza
Sep 24, 2021 -

Scott Honda of West Chester responded

We’re so glad you enjoyed your stay with us! Everyone on our team is super passionate about providing the absolute best services for our guests… we truly want you to feel comfortable and content during your visits :) Thank you so much for your lovely recognition of our team! We appreciate you!!

September 23, 2021

Purchased 3 vehicles in last 11 years, always professional and courteous. I appreciate the level of knowledge Scott Honda associates have. Today, Vince in service assisted me and handled every More

by Rcrisanti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Hughes, Cliff Ashamole, Rob Gill, Vince Houpt
Sep 24, 2021 -

Scott Honda of West Chester responded

We’re honored to have earned your loyalty! We’re always happy to help valued guests such as yourself. Our team will continue to exceed your expectations and create even better experiences for you in the future. Thank you for sharing your amazing 5-star review!

September 23, 2021

Easy to schedule & a lot of communication before work is performed. Fast pick-up & payment More

by jefenterprises
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman, Justin Dunoff
Sep 24, 2021 -

Scott Honda of West Chester responded

Our team will always provide such fast, friendly, and reliable service! We’re committed to making sure our guests feel confident in their decision to choose Scott Honda for maintenance and repairs. Thank you for sharing your feedback, we truly appreciate it :)

September 22, 2021

Worst service ever. Was treated with nothing but disrespect by a condescending service advisor named Shaun. By the way…. When you go there…. He is doing YOU a favor. Seriously?? I have a Honda d More

by KELLYCRANE0920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Thomer
Dec 21, 2021 -

Scott Honda of West Chester responded

Hi Kelly, thanks for sharing your honest feedback. It's difficult to hear, because it's not the type of experience we'd hope for any guest to have, and it's certainly not representative of our best. Your trust and loyalty are critical, and when those are lost, we're not guaranteed an opportunity to earn them back. We can tell you, however, that you'll see some new faces if you visit us again. The Scott team lives by our core values as non-negotiable, and we're committed to improvements that put the right team in place to accomplish our mission of providing thoughtful, professional service for you and your vehicle.

September 20, 2021

Excellent attention and efficient service Nick kept me Excellent attention and efficient service Nick kept me informed Quick check out 👍 Good suggestions about tires More

by Clirealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Scott Honda of West Chester responded

Efficiency is our middle name! Our team will always go above and beyond to guarantee that you feel comfortable and well-informed regarding the process of repairs and maintenance to your vehicle. No one should be left in the dark and we’re so happy that Nick and our team made sure you had a wonderful experience here! Thank you so much for sharing your 5-star review!

September 17, 2021

As always (15 yr) great service, helpful and accommodating! Thank you so much. Always a pleasure. More

by Scwickes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Thomer
Sep 20, 2021 -

Scott Honda of West Chester responded

15 years… WOW! We are so thankful for your years of patronage! Our goal has always been to provide reliable service and we’re so glad that we have proven our dedication to our valued guests. We’re thrilled we have earned your 5-star recommendation, thank you!!

September 17, 2021

The techs have been great each time I’ve gone — super nice, helpful, and knowledgeable. More

by Sydney S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza, Vince Houpt
Sep 20, 2021 -

Scott Honda of West Chester responded

Sydney, thank you so much for your wonderful review! We’re thrilled to hear that all of your experiences in our service department have been so great. We will continue to exceed your expectations and provide even better service than the last time. Thank you again, we appreciate your 5-star recommendation of our team :)

September 17, 2021

This dealership has always given me good service. Yesterday was no exception. Shawn was knowledgeable, curteous and helpful. I will definitely go back. Thank you More

by jaebbecke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Thomer
Sep 20, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your experience! We’re so glad our team is living up to our reputation of providing fast, friendly, and reliable service. Shaun is a valued team member and he’ll be thrilled to hear that you recommended his services. Thank you so much for your 5-star review! We greatly appreciate it.

September 10, 2021

Everyone was friendly, professional and efficient. I came on a busy day, they told me it would be about a three hour turnaround, which was fine with me. Turned out it didn’t take that long and they eve More

by Tod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Houpt
Sep 13, 2021 -

Scott Honda of West Chester responded

Our busy days prove just how efficient and dedicated our team is, especially for valued guests like yourself, Tod! We’re so happy that you enjoyed your visit and that you were satisfied with our services; Vince will be thrilled to read your glowing review. Thank you for the 5 stars!

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