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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
881 Reviews

881 Reviews of Scott Honda of West Chester - Service Center

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August 31, 2021

The service guy Shaun kept me informed as to the progress and diagnosis of the repair being done to my vehicle and what the next step would be to complete the repair. Kelly followed up with scheduling a new More

by RKORAN1954
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly (last name unknown) 5+ stars. , Shaun Thomer
Sep 05, 2021 -

RKORAN1954 responded

I was very satisfied with the service at Scott Honda and posted a review on dealerrater.com

Sep 08, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your experience and letting our team know how we're doing; we're so happy we were able to help you! Sometimes the road to repairs can be bumpy but thankfully our well-oiled team was able to offer their best service! Thank you again for the 5-star review!

August 30, 2021

Always use Scott Honda and have always had a great experience. Today was my 43,000 mile check up. Had an oil change and wiper insert replaced. The wait was long but I understand as I only have one More

by joannefrybarger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
Sep 08, 2021 -

Scott Honda of West Chester responded

We hope to always make your experience at Scott Honda as wonderful as this previous visit, Joanne! We have had a higher volume of service requests this summer so we apologize for the long wait while your car was serviced. That being said, we’re so thankful for positive spirits such as yourself who can appreciate the little things like cleanliness and friendliness! Our team strives to make your stay at the dealership simple, quick, and fun! We look forward to seeing you again :)

August 30, 2021

Service department was so helpful, gone through all issues thoroughly and helped in the process while fixing my car. Their service was pretty good and pricing is reasonable. More

by Kiran.A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth, Jon Barth
Sep 08, 2021 -

Scott Honda of West Chester responded

We’re so happy your car’s maintenance was easy and painless, Kiran! All of our service advisors work diligently to ensure your vehicle is in the best shape. We would never want you to feel unsure about the process or cost of repairs, so we’re glad Jon did a wonderful job of explaining the task thoroughly!

August 30, 2021

John Rooney, top notch technician.Pleasant, John Rooney, top notch technician. Pleasant, Professional, knowledgeable, Scott Honda is A-1, and awesome. More

by bta488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
Sep 08, 2021 -

Scott Honda of West Chester responded

We appreciate your fantastic praise, especially for John! He will continue to work hard and execute all demands flawlessly. Thank you again for sharing your feedback and reminding us to stay on top of our game!

August 27, 2021

Excellent honest service department and a friendly, knowledgeable parts department. Service advisor (Oswaldo) provided all the relevant information about the car’s condition objectively without any att More

by Mcgardg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Sep 08, 2021 -

Scott Honda of West Chester responded

We are so grateful to have received your review! Your comments have shown us what truly matters in our service department: honesty and understanding. Oswaldo and the rest of our team truly believe in honest work which includes prioritizing our guests and keeping them properly informed on the conditions of their vehicles. We hope to help in any way that we can and we’re glad to have provided this service for you!

August 26, 2021

Scott never fails. Excellence has always been the standard for 40 years and still is. I really appreciate my clean car — inside and out‼️ That was a real bonus!! More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Sep 08, 2021 -

Scott Honda of West Chester responded

Appreciate your clean car, Pat, while we appreciate you and your 5-star compliments! We’re so glad we were able to perform quality service for your vehicle. We hope to never disappoint and we’re so thankful to have loyal and kind clients such as yourself who recognize our hard work and genuine passion for helping!

August 26, 2021

Scott Honda express service was there when I needed them for a quick repair and even did oil change. Saved me a trip! More

by Maureen.harkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Scott Honda of West Chester responded

Whether you’re a new or existing guest at Scott Honda, we will always be happy to help in any way that we can! William and Nick strive to make your experience with us easy and hassle-free. We’re so glad we could help!

August 26, 2021

Very prompt, professional and friendly. Great job all around. Another positive experience at this dealer. More

by Raystack26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
Sep 08, 2021 -

Scott Honda of West Chester responded

Thank you for coming back to see us, Ray! We always look forward to helping our guests, new or returning. We’re thankful for your kind reflection on your visit with the service department and we look forward to sharing more positive experiences with you!

August 25, 2021

Was told my wait would be an hour and a half but when I arrived they said it would be 45 minutes and they did a great job and was done a few minutes earlier and even washed my car Much better service tha More

by Markrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Houpt
Sep 08, 2021 -

Scott Honda of West Chester responded

Thank you so much for your glowing review of our service department; we truly appreciate your time and effort. We’re pleased to hear that you didn’t have to wait too long for your car’s service and that the process went smoother than expected! While we’re sorry to hear about your negative experiences at another dealership, we hope that you can rest assured that Scott Honda will always be there to provide many more positive memories for you.

August 25, 2021

I was happy with rhe service. Joe walker went out of his way to accommodate my needs and was very easy to work with and extremely friendly More

by Wpingel2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker
Sep 08, 2021 -

Scott Honda of West Chester responded

We’re happy when you’re happy! Our service advisors challenge themselves daily to go above and beyond in their quest to satisfy our guests. Thank you for your kind review; Joe will be delighted to hear that you’re happy and content with his service.

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