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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
876 Reviews

876 Reviews of Scott Honda of West Chester - Service Center

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April 07, 2021

Great service Dept. Very honest and reliable. In the past, I've generally gone to mechanics that weren't affiliated w/a dealership. My experiences at Scott Honda have caused to change my patterns. Very More

by barbon07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Scott Honda of West Chester responded

Wonderful— We're glad you felt the difference at our dealership! Thoughtful attention is friendly, convenient and reliable, and that's our mission to make every guest feel pleased with our Service Center so they return to us, and we can earn their trust. We want to be "your mechanic" for years to come.

April 06, 2021

Excellent and prompt service. The staff is friendly and courteous. Always upright on their wires and recommendations. A free car wash is a nice perk More

by Roni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe from Service Dept
May 02, 2021 -

Scott Honda of West Chester responded

Timely, friendly, and reliable— that is the focus of our Service Center. We're so glad to have earned your 5 stars and this reviews. It means we're getting it right, our whole team, in our efforts to give thoughtful attention to our guests. It's super that you enjoyed the car wash. We'll keep it up. We appreciate the feedback.

April 05, 2021

I’ve been taking my Odyssey to Scott Honda for servicing for many years. They are top notch in every aspect. Brandon was my service representative most recently and fantastic to work with. Very prompt, fri More

by SCoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Westman, Brandon Huber
May 03, 2021 -

Scott Honda of West Chester responded

It's always such a privilege to receive a recent review from a long-time customer. Thank you for taking time from your day to share with others your trust in us all these years. We believe thoughtful care means not only friendly, and helpful, but also consistency in customer care and quality in the value of our recommendations.

April 03, 2021

Top notch service department as well as the staff! Super convenient and fast. Was in and out in under an hour as requested. I recommend Scott Honda sales and service to everyone! More

by Billy S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Rousak, Jon Barth
May 02, 2021 -

Scott Honda of West Chester responded

Thanks, Billy, for the 5 star compliments of our Service team. Fast, friendly, & reliable is our way of giving thoughtful attention to those who choose our service center. We appreciate your recommendation!

April 01, 2021

All of the service techs have always been great. Brandon was very helpful today. While the techs do point out recommended services etc, they also show an effort to keep costs to a minimum. More

by JenPyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
Apr 30, 2021 -

Scott Honda of West Chester responded

Our Service team appreciates your trust, and that is done through our efforts to be consistent & reliable, especially when we make recommendations. They have to make sense for your safety, and maintain the value of your car. Thanks for your 5 stars. It's a big deal to us.

March 31, 2021

John took amazing care of us when our 2007 Odyssey unexpectedly broke down near West Chester on our way to visit a college in Lancaster county. He was extremely thorough and kept us informed about wha More

by BAKinney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe at the front gate and Donald in the service garage, John Bottke, John Rooney
Apr 01, 2021 -

Scott Honda of West Chester responded

Wow Bethann, what a story! Our team is committed to thoughtful care, and we're thankful to be there for your family to lend a helping hand. We love that you got to know everyone who made your experience a success by name, and that you felt cared for from the moment you called, to the moment you drove away. We may sell and service Honda, but we like to think we're in the business of driving dreams and creating moments... and your experience is proof of our mission in action. We're so glad your family was able to get safely where you needed to go, and we appreciate you sharing your review!

March 30, 2021

Great friendly service! They made me feel valued and appreciated. Took the time To explain all that was done to vehicle. Again? Awesome! Ill be back More

by Joesoffice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Souther, Brandon Huber
Mar 30, 2021 -

Scott Honda of West Chester responded

How exciting to know that our team has earned us the opportunity to welcome you and your Honda back again. Friendly. professional service every visit is our promise. Wishing you many happy miles til we see you again!

March 29, 2021

Thank you so much. Great fast service, everyone very courteous, thanks again for all your help getting me going so quickly. It was a pleasure dealing with all of you. ⭐️⭐️⭐️⭐️⭐️ More

by Mark111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Scott Honda of West Chester responded

Hi Mark, we appreciate your 5-star feedback. Our team is committed to thoughtful customer care, and that means valuing your time when you are our guest at Scott Honda. Thank you for choosing us!

March 29, 2021

Scott Honda I a state of the art facility. They have free coffee and a nice cafe area. Waiting area is nice and the whole facility is very well organized and clean. Really Cool Place. More

by Sandi1308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Mar 30, 2021 -

Scott Honda of West Chester responded

Hi Sandi, thank you for sharing your 5-star compliments! We're thrilled to learn that you enjoyed every moment that we have thoughtfully created to make your choice to visit with us a confident one. We appreciate the opportunity to take care of you and your Honda :)

March 27, 2021

Just needed an annual inspection and oil change. I stayed during the service...The coffee was good and it only took about an hour. A number of customers but enough space to keep physical distance nee More

by Mike S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
Mar 30, 2021 -

Scott Honda of West Chester responded

Hi Mike, thanks for sharing your feedback with us. We're glad to hear that this recent experience earned your total satisfaction! Our commitment to thoughtful customer care means you feel comfortable while you visit, and it's important that you can feel those efforts made by our team.

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