Scott Honda of West Chester - Service Center

Honda oil burning nightmare ...and general error-prone service. If you’re thinking about purchasing a Honda from Scott Honda in West Chester, PA, you may save a lot of future ...and general error-prone service. If you’re thinking about purchasing a Honda from Scott Honda in West Chester, PA, you may save a lot of future problems by considering other Honda dealers. After 20 years of Toyotas, I decided to try a used Honda Accord for my son’s first vehicle. Most would say their quality is on par with other foreign car manufacturers, if not better. It just made sense to take a look at them. I ended up purchasing a 2010 Honda Accord for my son in 2014 from Scott Honda. The sales experience was actually among the best I have ever had. The salesperson was knowledgable, congenial, and made sure we had a pleasant experience. Her name was Jayne, and she really is an excellent sales professional. That's where it stopped. In 2015, we noticed the car seemed to be burning oil at an alarming rate. Research revealed that excessive oil consumption is a known issue with some Hondas, and warrantees have been extended to cover this situation. After having it checked for oil leaks, where none were discovered, it was scheduled for an “oil consumption test” at Scott Honda. Despite the car burning about one quart per 3,000 miles, I was told it did not qualify for the service, since it did not meet the criteria of one quart per 1,000 miles. This means adding at least one quart of oil between oil changes. The service advisor smiled and told me “All cars consume some oil”. I am now reading in Consumer Reports that “If consumption is one quart every 1,000 to 3,000 miles, the company may require more tests and higher levels of approval before offering repairs.” (Consumer Reports, May 18, 2015). This option was conveniently omitted from the 10-second, dismissive response to the results of my ‘oil consumption test’ by the service advisor. Gee, thanks for shoving me out the door without explaining my options. I’ll have to follow up after learning about this option. The point is this: Scott Honda cannot be relied upon to present you with all your service options. In the meantime, I’m stuck with an oil-burning car. I hope you aren’t too! Today’s service flub (6 February 2016) was annoying in a different way, but it does show some level of diversity in their service incompetence. Here’s what happened. After hearing about the deadly airbag problems via national media, and the extensive recall to address them, I called Scott Honda and asked them if my son’s 2010 Honda Accord was affected by the recall. I had not received a letter explicitly stating the it did. The person on the phone checked their ‘records’ and indicated to me that, yes, it did qualify for the recall. I was flummoxed. Why was I not notified, I thought? This is a potentially life threatening situation, Wouldn’t you be upset if your son or loved one was in a potentially unsafe vehicle? The person on the phone didn’t didn’t quite know why I wasn’t notified, but posited that, since they had the wrong phone number for me in their records, that could explain it. Anger over. Let’s just fix it (and be sure to check the oil before driving any distance!). An appointment was made to address the airbag and render the car safe if it were in an accident where the airbag was deployed. When I arrived at my 7:45 a.m. service appointment, the service advisor flipped through some paperwork as I stood outside my vehicle in the service area. He then casually announced that, “No, your car is not part of the recall”. I had arranged my day to be their on my weekend. When asked how this could happen, I was told “mistakes happen”. That's just weak, sorry. How about a visit to the service manager? How about some assurance they would try their best to avoid this in the future? So I came home to write this review. Maybe it will save others time, money, or both. (Not that there’s a class action lawsuit around the oil-burning issue, but these actions seldom result in more than nominal compensation for the true victims; only the legal firms that prosecute them get significant money.) Scott Honda service is not without some skills, however. They seem especially adept at spinning tossed off explanatory xxxxxxxx narratives that result in them doing nothing and that support their central goal: profit. Please be cautious when dealing with Scott Honda of West Chester, PA. Victor Adams (Feel free to contact me at victor.adams@gmail.com if you have questions or would like additional details. I'm truly not out to smear them, but to caution others and hopefully prod Scott Honda to higher levels of service and improved customer satisfaction.) More

Warranty My center console had a blister and then the leather started to rip. Even tho my warranty had run out, Honda and the dealership cut me a deal so I di My center console had a blister and then the leather started to rip. Even tho my warranty had run out, Honda and the dealership cut me a deal so I did not bear the total expense to repair it. I have been very happy with my used car purchase, inspections, tune ups and repairs. Always professional, good customer service and decent sitting area with WiFi. More

Great overall customer experience...again. I have been a Scott Honda customer for years, having just purchased my 5th family vehicle from them during the past 15-20 years. The service departen I have been a Scott Honda customer for years, having just purchased my 5th family vehicle from them during the past 15-20 years. The service departent has been top-notch forever, but sales has also been great - friendly and customer oriented. It's clear they want you to have a great experience, and they were extremely freindly and accomodating when I recently purchased my new Accord. The finance guy was also easy to work with...low key and very friendly. More

My experience at Scott's Dealer's I recently purchased a 2008 Honda accord from this dealership, the car is everything I wanted and more! Myself and my friend traveled from NJ more tha I recently purchased a 2008 Honda accord from this dealership, the car is everything I wanted and more! Myself and my friend traveled from NJ more than a hour away but it was definitely worth the ride and travel time. Devon my salesman was great, caring and understanding. He took his time and was very patient due to the fact I had a little holdup at time of purchase. If your interested in great cars and prices come check them out More

An integrated team I had brought my 2012 accord in for routine maintenance and while the 2012 was being serviced , 2 tires were found to have damage from potholes. Greg I had brought my 2012 accord in for routine maintenance and while the 2012 was being serviced , 2 tires were found to have damage from potholes. Greg Westman and several managers including Mongi made sure that this would be covered by the Sentinel care I had purchased in spite of some initial problems getting this approved. I asked Mongi about the possibility of returning my 2011 Accord a couple months prior to termination of its lease. Mongi picked up the idea, ran with it, and within a short time I had returned both my 2011 and 2012 leases. Rob helped the paperwork fly by, and now I had a 2014 Accord. Mongi, Rob, and Gregg are first rate. In addition during the process of service to sales there were others who extended themselves but I didn't write their names, including a young man who drove me to pick up my 2011, and 2 managers who made sure the Sentinel policy was honored. All the members came together to do the right thing and I was a happy customer. I am pleased that service still has value at Scott Honda. Please appreciate the value of these people to Honda. More

-Was able to make a same-day appointment for vehicle inspection -Was told there was no courtesy shuttle and my car would take three + hours to complete the service walk. I began to walk home and a few m inspection -Was told there was no courtesy shuttle and my car would take three + hours to complete the service walk. I began to walk home and a few minutes later, the service manager who I had just spoken with, drove up in his car and offered me a ride home. I was very impressed by his courtesy and going above and beyond for his customer. More

Brought my car for the annual State Inspection and Emission. Everything checked out okay (as discussed with me by Calvin and as written in the paperwork), including the battery. Service Date was 11 Emission. Everything checked out okay (as discussed with me by Calvin and as written in the paperwork), including the battery. Service Date was 11 November 2013. Fast forward to 01 December 2013: Went to a place that's about 10 miles away from home and in a busy commercial district. Parked for about 15 minutes, and by the time we're about to leave......Nothing happened as I started the engine. Only clicking sound, which was a definite sign of the battery totally quitted. Thank goodness for selfless friends and AAA, we were able to get to the auto parts store and purchased a new battery. This event was not a big deal for us mainly because it happened while we're parked properly and not very far away from home. My review would be totally different had this happened while we're on a different state or worse, forced us to get to the shoulder of a busy highway. Called Scott Honda about this and talked to Bill Kanuika who was very positive about hearing me out. Told him that Scott Honda dropped the ball on this, because in the report they gave, the battery was listed as Good, but there was no mention of what the current CCA Rating was so the owner has no idea whether the battery is about to quit on them or not. Add to that a visit of some very cold temperature which goes on for days and it's no arguing that a weak battery doesn't stand a chance. I would still recommend this dealership for its service mainly because of its helpful advisors, but some of the technicians who work on our cars are not earning our money's worth. Management and ownership should take a closer look at their personnel. More

My Mom took her car to Scott Honda for warranty work on the A/C. First of all, the car was returned and the A/C was NOT repaired. Lastly, an item was stolen from the car. My daughter had left her little the A/C. First of all, the car was returned and the A/C was NOT repaired. Lastly, an item was stolen from the car. My daughter had left her little purse in the back seat and when the car was pick-ed up the purse was gone. The Service Manager was notified and nothing was done. AWEFUL!!!!!!! More

Very, very bad experience. From my last four visits, I Very, very bad experience. From my last four visits, I returned the car back to the dealership thee times because of bad workmanship. The first Very, very bad experience. From my last four visits, I returned the car back to the dealership thee times because of bad workmanship. The first time, after oil change they left some oil dripping on the exhaust pipe. They created fire hazard. The second time, the worked on ball joints (front wheels) and install them wrong. The service guy admitted their mistake only after I showed him a page from Honda's repair manual. About last visit. They lost my appointment and the car had to spend the whole weekend at the dealership before they were able to look at it. Secondly, they told me that everything is “fine” even I expressed concerns about steering and rear axle, and they put a state inspection sticker. Few days later I noticed that bottom of the car is covered with grease coming from the rear axle. I brought the car back to the dealership. They couldn’t explain why they did not repair the rear axle and released the car with a potential mechanical failure on the road. Only explanation I got “we always try to minimize financial impact of the repair to you”. Dah!!!! Also they agreed to fix the steering. The technical advised offered to change the whole assembly. I had to tell him which parts to replace and the Honda's part numbers (he did not know). After my argument with the adviser, the cost of repair (labor and parts) of the steering went from $460 (his way) to $170 (my way). Of course, the dealer did not have parts in stock and the car spent an extra day at the dealership waiting for the parts. Finally, they fix the car. At the end, another technical adviser admitted that they “screw up” the repair but denied to give me a discount for the hassle. The result. Totally, the car spent 6 days at dealership (lost appointment and no parts). They charge me $1291. I got: oil change, state inspection, and few replaced parts ($250 total). One of the parts they replaced was a ball joint ($197), on which they worked before. Fair? Absolutely not! More