Scott Kia Of Springfield

Worst treatment and disrespect I have ever received in my life from their Service Department. Very arrogant and condescending. It included the service manager who was the worst of all. It’s no wonder his life from their Service Department. Very arrogant and condescending. It included the service manager who was the worst of all. It’s no wonder his employees follow his example. Would never return to this dealership for service or anything else ever!! From a 4 time Hyundai and Kia vehicle owner none of which were purchased from Scott Kia. More

Buyer BEWARE. Jim McDonald the GM at this Kia dealer is Argumentative, doesn't take ownership for the dealers adds, mistating miles on cars and even condition afte Jim McDonald the GM at this Kia dealer is Argumentative, doesn't take ownership for the dealers adds, mistating miles on cars and even condition after the Kia certified inspection. Went there to buy a Tulluride advertised on the internet. Broken tail light and miles not correct none of this was their problem. Two tires changed but others passed said Jim McDonald the Kia General Manager. AWD with just two tires changed. His reply, " Not going to put any more money into it" Time to move on!!! We Will buy a TULLURIDE this week but NOT FROM SCOTT and Mr. McDonald!! Can't be sure of anything listening to Him!! More

Was promised 2 oil changes when I bought the car, I got nothing I’m pissed nothing I’m pissed More

I leased a car in early April. We were told about 2-3 weeks wait for our registration. A month goes by and nothing. The salesman who leased our car got in touch withy husband say We were told about 2-3 weeks wait for our registration. A month goes by and nothing. The salesman who leased our car got in touch withy husband saying that they have been trying to get in touch with him for a while, they messed up the paperwork. He called in and three times the woman he spoke to repeated his number back incorrectly. Not once, did anyone call me and I was on the lease. We had to go in and resign the paperwork right before Memorial Day. Again, they said 2-3 weeks for the registration. I started calling Kia at the end of a June because we did not receive it. I was told they will look into it. Our temporary registration was expiring in July. I called multiple times and the operators (who are lovely) did their best answering my questions. I was told before the Fourth of July that an extension had to be filed but the woman who does it was on vacation. At one point I was told that they spoke to state and that our information was under review, would receive end of July early August. So I would be driving around with no registration for almost a month. (I told them this was not acceptable as it is illegal) They said they would email me and call me back within the week and they didn’t. I called them now with an expired temporary registration and they say go to the DMV, no paperwork needed. I called the DMV and they can’t reissue a temporary registration. I’ve called multiple times and I keep getting the run around. I have not spoken to the woman who is in charge of paperwork. I am quite frankly very annoyed and would not recommend to anyone. More