Scott Kia Of Springfield

Awesome Amazing staff and service!!! Did everything to get us into a car. Drove home in a brand new vehicle. Would defin buy another car here... Amazing staff and service!!! Did everything to get us into a car. Drove home in a brand new vehicle. Would defin buy another car here... More

New Sorento, it's Awesome Dan was helpful from the minute we walked into the showroom. We explained exactly what we wanted and Dan made sure he did his best to get for us. I h Dan was helpful from the minute we walked into the showroom. We explained exactly what we wanted and Dan made sure he did his best to get for us. I had the opportunity to talk to some ladies whose cars were in the shop, they both raved about Kia. We got the vehicle we were looking to get and lunch as well. Thank you. More

Getting a vehicle Chuck was very patient, helpful, kind and funny. Even though I waited awhile Chuck and the rest of the staff was nothing but kind to me. Chuck was very patient, helpful, kind and funny. Even though I waited awhile Chuck and the rest of the staff was nothing but kind to me. More

Exceptional Experience!! I want to thank Leone Washington in helping with the purchase of my new Kia. It was a easy process and a great pleasure working with him I also would I want to thank Leone Washington in helping with the purchase of my new Kia. It was a easy process and a great pleasure working with him I also would like to thank Robert Hannigan. With helping this sale go thru!!! Melvin thank you too. More

New Car purchase I had a very good experience and everyone was so nice. Amy Connolly was my sales person and she was excellent! I got the exact car I wanted! I had a very good experience and everyone was so nice. Amy Connolly was my sales person and she was excellent! I got the exact car I wanted! More

Dan And rob at Springfield Kia are the best !! Dan was very helpful in getting me into a nice new car. Also a shoutout to Rob for all his help and Nicole so happy!! Dan was very helpful in getting me into a nice new car. Also a shoutout to Rob for all his help and Nicole so happy!! More

Friendly and Pleasant Experience I was very pleased with my experience at Scott Kia of Springfield. They had the exact car I was looking for and went out of there way to contact me ab I was very pleased with my experience at Scott Kia of Springfield. They had the exact car I was looking for and went out of there way to contact me about it. When I arrived at the dealership they were very welcoming and accommodating. Amy (who had already emailed me pictures of the car) was there to help me look it over and test drive it. The next day I met Ed who had alerted Amy that they had my Forte EX there. We had a great conversation while Amy got my paperwork ready. Then we went back to Nicole's office to go over the financing. She explained everything clearly and it detail. The time went by in a flash and it was so much fun talking with her. I am really happy with the choice I made, this car is really sharp and rides great. If my next choice for a car is a Kia I will come here hands down! Once again I thank all three of you. - Eric More

Excellent Service From the time I walked through the door, Dan made sure I was completely satisfied . Ed and Shawn made sure I was happy with my purchase. All three gu From the time I walked through the door, Dan made sure I was completely satisfied . Ed and Shawn made sure I was happy with my purchase. All three guys went above and beyond to make sure I was happy!! More

After The Purchase, You're On Your Own This review has nothing to do with the actual vehicle. I am VERY satisfied with my 2016 Optima. The problem is I couldn't be more dissatisfied with th This review has nothing to do with the actual vehicle. I am VERY satisfied with my 2016 Optima. The problem is I couldn't be more dissatisfied with the customer service experience afterwards. I recently traded in a lease early to begin a new lease. Unfortunately for me, the paperwork was messed up and I was double billed (both the returned and new vehicle) for the next month. So I was out almost $300 right at the holiday. On 12/22/16 I contacted KIA Finance and I was told I had to go through the dealership. I relayed this to Jim (the salesperson who I dealt with through the entire process) and he told me I shouldn't have been billed and he'd take care of it. I followed up with Jim 1/2/17 and he told me when he called he didn't get anywhere with it. He asked for me to call him back 1/4/17 to remind him to take care of it because he was really busy. I called him (left a voicemail) 1/3/17 to let him know I'd be out of the country until 1/8/17 and I'd follow up when I got back. When I called him 1/9/17 he told me that he called a bunch of people down there and everyone was saying that I needed to be the person calling. He told me to call and if I had a problem give the person I’m speaking with his phone number. I proceeded to call KIA Finance, and explained my situation. The woman let me know that they couldn’t refund me until the dealership sends payment to them. I asked her if there was a specific manager/person that I could direct Jim to call, and she told me there wasn’t they just need to send payment. I called Jim right back to relay the message. When I got his voicemail I told him exactly what they said, and expressed my frustration letting him know that this was getting out of hand. To this day I've never heard back from Jim. On 1/11/17 I called and asked for a Sales Manager. I was given the voicemail of Ed (I left a message and never heard back.) On 1/13/17 I called and left another message for Jim (No call back.) Next I reached out to customer service on the website by sending them a detailed breakdown of what was going on. On 1/19/17 I received a call from the customer service telling me that they couldn't do anything money related and to call Finance (who already told me they couldn't do anything.) I called Scott KIA of Springfield back and asked for a sales manager again. This time I got Rob's voicemail. When I didn't get a response by 1/20/17 I called back again and asked for Steve (the GM), left him a voicemail and never heard back. Thankfully Rob called me back 1/21/17 and quickly told me that he was sorry for the misunderstanding and he would cut me a check (You'd think Jim would've been able to initiate this process a month earlier.) Nicole followed up with me 1/31/17 to make sure I did receive the check. She was very sympathetic to my situation, and I really appreciate the effort on both her and Rob's part. For a majority of this process I felt completely disrespected and taken advantage of. At one point I truly believed I would never get my money back. As a person who works in sales/customer service I am blown away by the run around/complete disregard I was treated with. You would think they would offer to take care of an additional payment to smooth things over, but I wasn't even offered a free oil change... More