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Scott Kia Of Springfield

Springfield, PA

Overview
Reviews
4.5
1,419 Reviews
Call Dealership (610) 544-0100
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321 Baltimore Pike

Springfield, PA

19064

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Showing 1,419 reviews

June 20, 2023

Went to purchase a car at the dealership. I was trading in two vehicles.Sales associate asked me to sign a piece of paper indicating price per month and term of the lease. after agreeing to More

by Ott
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Tom Walsh, Tiffany Hall
Report | Print
Jun 29, 2023 -

Scott Kia Of Springfield responded

Ott, we're grateful you shared your disappointment so we may continue to train our newest team members on expectations for strong communication. I offer you a sincere apology for the inconvenience that you have shared in this review. We value your feedback.

Jun 30, 2023 -

Ott responded

At least thanks for recognizing you have a problem with communication. I Think there is a possibility that the employees I dealt with could be fairly new to your dealership but based on the training certificates and certification posted that Tiffany has all over her cubicle she does not lack experience. After she made the introduction we went to her cubicle and she tried to basically tell me about the shortage in vehicles I don’t know if this was a sales tactic. If this was a sales tactic it was not very good. I was turned off immediately but I decided to continue anyways because my mission was to purchase the EV six GT. I did explain to her right off the bat I was not interested in knowing about the problems the auto industry is having I was just there to purchase a car. This would be the same case with the sales manager obviously it was not his first day on the job it was not even his first management position in the auto industry based on his profile. When you agree to a price and the terms of a sale you honor them. If for some reason you cannot honor them you do everything you can to make the deal happen. I spent a lot of time at your dealership. All for nothing. Like I said I was glad you got back to me I just don’t think in this situation based on their experience this is a good excuse.

June 15, 2023

VERY PROFESSIONAL GOOD SERVICE PEOPLE WERE VERY FRIENDLY. THEY DID THEIR BEST TO APPROVE ME TO BE ABLE TO PURCHASE A GOOD VEHICLE. More

by Kdcjohn316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evone Fisher, Jeff Belack, Tiffany Hall, Dante Paul, Carolyn Campbell, Marci DeFeo, Chris Glakas, Tom Walters, Vinny Ingargiola, Corenia White
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Jun 15, 2023 -

Kdcjohn316 responded

AWESOME STAFF !

June 12, 2023

I purchased a kia forte 13 years ago from dan it was a good experience with him and a great experience with Jeff. More

by Judysnurse
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Belack, Dan McGrath
Report | Print
Jun 19, 2023 -

Scott Kia Of Springfield responded

We're thrilled to earn your 5-star endorsement again. We appreciate you!

June 11, 2023

Corenia went above and beyond to get Heather and I into a new vehicle. I originally when in to check out a seltos looking to improve my gas mileage but the wait would have been over a month. Luckily there wa More

by Kazutada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Walsh, Dan McGrath, Corenia White
Report | Print
Jun 19, 2023 -

Scott Kia Of Springfield responded

Your new Sportage hybrid looks awesome in black— what a cool car! Our team works hard to be attentive and listen to your needs, so it's wonderful you felt our professional culture. I'm sure Corenia appreciates the shoutout for helping you find a new ride that you love. Thanks for sharing. Your 5-stars are super important to us!

June 05, 2023

The guy who looks like Bruce Willis is awesome. Vinny too and love Ed. They were all awesome including Dave! He sounds like Seth rogen by the way. Paper work went fast with him. Overall a great exp More

by Dishmanleena9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Dondici, Dan McGrath, David Gaudino, Vinny Ingargiola
Report | Print
Jun 08, 2023 -

Scott Kia Of Springfield responded

This team gives our best to our customers and each other at Scott Kia. It's wonderful to learn you felt our welcoming and friendly culture. Your 5-star recommendation means a lot to this team. Thanks for choosing us!

May 27, 2023

Always a pleasure to purchase a vehicle at Springfield Kia. Jeff was great and extremely knowledgeable and helpful. It is evident that he loves putting people in the right care for them. More

by Christopher Mattox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Dondici, Kristen Rose, Jeff Belack, Steve LaMonaca, Dan McGrath
Report | Print
May 27, 2023 -

Scott Kia Of Springfield responded

We're glad you felt this way— "knowledgeable and helpful" is our goal, Christopher. Jeff and our entire team appreciate the stack of stars. And we value your recommendation.

May 23, 2023

I want to personally thank Delco Dave and Seon for getting me into my new Kia Optima, you guys truly made my day ! Myiesha More

by Myiesha.braswell16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seon Gilding , David Gaudino
Report | Print
May 24, 2023 -

Scott Kia Of Springfield responded

Delco Dave and Seon are the best, we totally agree! Our team is excited that you love your new Optima, and we're wishing many happy miles ahead. We appreciate you for the awesome stack of stars.

May 23, 2023

Very professional! The whole recess did not take that long at all! I would recommend it to anyone! More

by Vcampi15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gaudino
Report | Print
May 24, 2023 -

Scott Kia Of Springfield responded

We appreciate your recommendation and 5-star feedback! Thoughtful and professional care is what we shoot for— great to hear that our team got it right.

May 18, 2023

Most unprofessional experience I have ever had . Absolutely will not recommend and I will be filing a complaint with corporate. More

by Smasher123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evone Fisher
Report | Print
Jun 29, 2023 -

Scott Kia Of Springfield responded

I'm grateful for this negative review because it brought your dissatisfaction to our attention. We're disappointed this is your impression since it is the furthest from our goal to earn your confidence in our service team at Scott Kia.

May 17, 2023

I.love Scott Kia! Been dealing with them for over 6 yrs. Always will! #1 More

by Feetsie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Hrehocik, Kristen Rose, Tiffany Hall
Report | Print
May 17, 2023 -

Scott Kia Of Springfield responded

And we love seeing YOU!! Thanks for your continued confidence in our team. We appreciate that you choose us, and we value your full stack of stars. What a recommendation. Just super!

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