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Scott Kia Of Springfield

Springfield, PA

Overview
Reviews
4.5
1,421 Reviews
Call Dealership (610) 544-0100
View Awards

321 Baltimore Pike

Springfield, PA

19064

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Showing 1,421 reviews

August 30, 2022

Pleasant, courteous, informative, advised what was to be done to the vehicle and amount of time it would take. More

by elainemodica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Southard
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

Thank you for choosing Scott Kia, Elaine! We appreciate you taking the time to share your thoughtful feedback.

August 29, 2022

They have very great service and I felt that they were very accommodating while I was working. Provided a desk to work at while my car was being worked on. Fast and easy. More

by Hughghart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bollinger
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

Quick, easy, reliable service is our promise. And it's awesome to learn the ways our team delivered, earning your total satisfaction. Thanks for sharing your feedback, Hugh! We appreciate you.

August 29, 2022

Car was done way before estimated time and I was glad that I didn’t have to wait longer More

by Joannjones57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bollinger
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

Your time is important to us, Joann, and we're glad our team proved it! It's our goal to earn your total satisfaction through quick, reliable service. Thank you for being our guest.

August 27, 2022

Do you have wonderful service representatives a very pleasant and helpful and I ended up buying a new car More

by barbara309
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Hall
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

We appreciate the 5-star compliment, Barbara. Thank you. And congratulations on your new car! It was our pleasure to help you find the right fit. Happy driving!

Sep 02, 2022 -

barbara309 responded

barbara309@verizon.net

August 26, 2022

Always the best customer service, I always feel I’m being getting 5 star service More

by mjtsr4066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evone Fisher, Julius Walter
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

5-star service with a smile is our promise! We're glad our team has delivered for you, earning your total satisfaction each time you visit. Thank you for being our guest!

August 25, 2022

Great service! Friendly, down to earth staff. I’ve been going here for years, and will continue to do so. Great experience :) More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know who checked over the car initially, but he was great , Bob Bollinger, Marci DeFeo
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

Thank you, Sue, for being our guest! We're so glad to be the team you trust. We appreciate you, and every opportunity to earn your thoughtful feedback. Until next time, happy driving :)

August 24, 2022

What a rotten experience I had with Scott Kia's service department & manager. The trickery, double talk & condescending attitude were a disgrace...AND they lost a sale, because last Thursday night I found More

by AgentArt
Recommend Dealer
No
Employees Worked With
Bob Bollinger
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

Art, it's disappointing to learn your recent visit did not meet your expectations. It's our goal to earn your trust; that's why we train our team to be upfront and honest regarding your vehicle's repair needs. We're sorry if you felt pressured to get an alignment. That's certainly not our intention, rather we want to help you keep your vehicle in the best condition so you will spend less on maintenance in the future. Having proper wheel alignment extends the life of your tires and will make your vehicle more safe. We regret losing your trust, especially when you were preparing to make an exciting purchase.

August 23, 2022

Outstanding customer service, very clean and light refreshments. The environment was friendly and welcoming. This will definitely be my go to service dealership. More

by Nah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julius Walter
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

At Scott Kia, we promise a 5-star experience every time— that's what you deserve as our valued guest! We're glad your recent visit was no exception. Thank you for sharing the ways our team can continue earning your total satisfaction. We look forward to welcoming you back!

Sep 02, 2022 -

Nah responded

Thank you for a great experience.

August 19, 2022

Very attentive & fast customer service not a hassle to take my car there… Thank you!! More

by Cheryl falcone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Southard
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

Thank you, Cheryl! We're grateful for your 5-star feedback. And we're glad our team's quick, reliable service has earned your total satisfaction and confidence in Scott Kia.

August 18, 2022

Fast check in had parts waiting. Car returned washed. Staff very courteous and attentive to my needs. More

by lmpd700
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Marquisette
Report | Print
Sep 02, 2022 -

Scott Kia Of Springfield responded

Thank you for being our guest! We're glad you enjoyed a 5-star experience here. And it's awesome to learn the details that earned your total satisfaction!

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