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Scott Kia Of Springfield

Springfield, PA

4.5
1,421 Reviews

321 Baltimore Pike

Springfield, PA

19064

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Showing 1,421 reviews

June 08, 2022

Good dealership very professional very nice also get the job done quickly and alway clean my car More

by daniellewright61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Southard
Jun 09, 2022 -

Scott Kia Of Springfield responded

Thanks for being our guest, Danielle. We're glad to hear our team got you back on the road quickly and safely, earning your total satisfaction. We appreciate you, and your 5-star review!

June 06, 2022

Scott Kia and it's staff are professionals at providing excellent service and customer service. More

by alsolis215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Southard
Jun 07, 2022 -

Scott Kia Of Springfield responded

Excellent service and customer care is our promise! And we're thrilled to hear our team delivered on this promise, earning your total satisfaction. Thanks for sharing your 5-star review!

June 04, 2022

Great service as always, the team at Scott Kia never disappoint. We will return again for sure! More

by BkSkKia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel , Chris Southard
Jun 07, 2022 -

Scott Kia Of Springfield responded

We're proud to be the team you trust to take great care of your vehicle. And we certainly look forward to welcoming you back! Until then, happy driving :)

June 04, 2022

Great follow up and Great service. And returned car clean and good working condition . Thanks to our great service manager More

by Twanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evone Fisher, Mike Dowdell, Steve LaMonaca, Paula Hopkins, Chris Southard, Bob Bollinger, Maggie Keifer, Pam Messaros, Marci DeFeo, Jim Marquisette
Jun 07, 2022 -

Scott Kia Of Springfield responded

We're glad you enjoyed your visit to Scott Kia! As our guest, you deserve a 5-star experience— and it's awesome knowing our team delivered. We appreciate your feedback, thank you.

June 04, 2022

I'm not sure of the reason why I never 😕 can Reach agreement with this dealership but I have every line of the kia from the Forte up to the telluride and haven't Brought a vehicle from his dealership More

by Kia telluride
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evone Fisher, Dan McGrath, Emmanuel Williams
Jun 13, 2022 -

Scott Kia Of Springfield responded

We can tell you're just as passionate about Kias as we are— of course we'd be happy to help you search for your next ride. Without the benefit of your name, though, we're not able to determine why we haven't come to an agreement in the past. We understand you're frustrated, and we'd like to learn more about how we can help you. Because we care.

June 03, 2022

Dante was great to work with. He is very personable, friendly and knowledgeable and he helped me complete my purchase quickly without feeling pressured More

by MT
Recommend Dealer
Yes
Employees Worked With
Dante Paul
Jun 07, 2022 -

Scott Kia Of Springfield responded

Thanks for choosing Scott Kia, and sharing your 5-star compliments! We're grateful for the opportunity to earn your total satisfaction through thoughtful, friendly service :)

May 31, 2022

Waited about 3 1/2 hours to sign paperwork and they put my wife as the primary purchaser and said it was because she was 1st on the credit application which is incorrect. After having the car a few days ha More

by loudefosse
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stacey Brokenbough, Jim Marquisette
Jun 03, 2022 -

Scott Kia Of Springfield responded

Hi Lou, we hear your frustration. You’ve come to expect quick, reliable service and your recent experiences didn’t meet these expectations. We’re disappointed we couldn’t earn your satisfaction as we have in the past. And we apologize for the delay in your vehicle’s repair; our team is working hard to accommodate each guest quickly and efficiently. Thank you for being our valued guest, and sharing your honest feedback.

May 31, 2022

Good morning yes I did have a very pleasant time getting my car service the gentleman was very patient and very tentative to all my needs he asked me was it anything that he could help me with make sure I k More

by rstephens3205
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Marquisette
May 31, 2022 -

Scott Kia Of Springfield responded

Thanks for visiting Scott Kia! As our guest, we want you to enjoy a 5-star experience. We're so happy to hear your service visit was "pleasant," and that our friendly team earned your total satisfaction. We appreciate your thoughtful review.

May 31, 2022

Jimmy in the service department is always very polite. I can go elsewhere for less, but the service here is incredible. This entire dealership works together to meet and exceed my expectations. More

by Bud8sgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron in Sales and Jimmy in Service, Jim Marquisette, Ron Brzezicki
Jun 03, 2022 -

Scott Kia Of Springfield responded

Thanks for sharing your honest review! We're happy to learn our entire team consistently "exceeds your expectations." That's always our goal! And our promise is thoughtful service to ensure your visit to Scott Kia is a 5-star experience :)

May 27, 2022

My preferred dealership to go to for service. The employees that I interacted with were all very pleasant. Jim, the employee who helped me, was very helpful. He saw me standing in line and helped More

by Ace417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Marquisette
May 31, 2022 -

Scott Kia Of Springfield responded

Thanks for choosing Scott Kia! We're proud to be the team you trust to take care of your vehicle's needs. And we value your time— setting more accurate expectations for your wait is important, for sure. We're grateful for the opportunity to learn from your experience. Thank you for sharing your feedback, we appreciate you!

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