Scott Robinson Chrysler Dodge Jeep RAM - Service Center

I bought my 2017 Jeep at Scott Robinson Jeep that included a Guidepoint Mopar EVTS Vehicle tracking system. Guidepoint informed me that I had to get an upgrade from 3G to 5G and to have a mechanic included a Guidepoint Mopar EVTS Vehicle tracking system. Guidepoint informed me that I had to get an upgrade from 3G to 5G and to have a mechanic do the installation. I called Scott Robinson Jeep dealership for a quote on the installation. A receptionist forwarded my call to “customer service” and no one anns so I left a voice message asking for a quote. NO ONE returned my call. I decided to go ahead and make an appointment with SR’s service department as I thought I’d have more luck with a “certified mechanic”. After agreeing to pay $240 (yikes!) to have the upgraded Guidepoint EVTS installed -plus waiting an hour for this installation on account that the installation is “time consuming”- one would think this installation would be successful. It wasn’t. I tried contacting Guidepoint utilizing the emergency call button and nothing happened. I then called Guidepoint directly and they said they never received my calls. It was time consuming and troublesome trying to troubleshoot the problem with their customer service and their technicians. Their technician suggested I return my Jeep to the dealership and have this system installed properly. Prior to making this 2nd appointment, I called SR and asked to speak to Cesar to let him know of the problem. He never returned my voice message. I went ahead and made another appointment for the following week at 9:15 a.m. I waited over 1/2 hour as there was only one service representative checking in two lines of cars. It turned out that SR’s mechanic took a shortcut on installation of the EVTS components. Instead of replacing the emergency call button on the dashboard, -where it was originally visible, the call button was installed underneath the steering column. The old button was never replaced with the new button (I was using the old button to call Guidepoint). I told the mechanic that I wanted the call button place where it was originally located and not at some area where I would have to hunt for it in case of a real emergency. The technician seemed annoyed and said he would have to remove the panel of the dashboard and it would take him 20 minutes to fix it. Of course, I waited another hour for this 20 minute fix. Fortunately I’m retired. Imagine if I (you) didn’t have an understanding boss for taking so much time off work. Scott Robinson REALLY needs to make improvements to their so called customer service. All this is unacceptable! Now, after writing this survey should I be concerned about any retaliation? I’ve have better luck with Per Boys and will now be going there for basic maintenance. They demonstrate better service and attitudes. A word of advice to the unexpected: instead of being suckered into spending close to $1,000 for upgrades and installation for a Mopar vehicle GPS tracker, buy one from Amazon. Had I only knew… More

So far so good. Everything I requested was met along with my expectations. I've had very bad experience with other males/dealerships Jeep/Scott Robinson Jeep you h Everything I requested was met along with my expectations. I've had very bad experience with other males/dealerships Jeep/Scott Robinson Jeep you have earned yourselves a loyal customer. Keep it up More

Courteous and direct service. Able to complete work while I waited, and time estimated accurately. Can’t ask anything more. Able to complete work while I waited, and time estimated accurately. Can’t ask anything more. More

My service advisor-Anthony Morales. He was exceptional in his customer service and made this a good experience even though my car situation was not great. He gave me peace of mind He was exceptional in his customer service and made this a good experience even though my car situation was not great. He gave me peace of mind More

Absolute worse dealership I’ve ever dealt with ! I recently bought a brand new car in December 2022 . A month after owing the car I get a check engine light /and traction control light .This is a br I recently bought a brand new car in December 2022 . A month after owing the car I get a check engine light /and traction control light .This is a brand new vehicle and shouldn’t be happening .I had made an appointment with the service department.I sat at the dealership for 5 hours just for them to tell me I need to bring the back and had to order parts .I told them that I work nights and it’s hard for me to keep bringing the car in for service ! I brought the car back a week later and was told they had the parts needed to make the repairs ! 3hours later I was told that they didn’t send all the parts needed to fix my car .made another appointment bright the car in and was told that I had to leave the car and that it would take 3-4 days to make the repairs ! Picked up the car and 2 weeks after the repairs I get a check engine light and traction control light . I was furious and called the dealership to bring the car in and was told they didn’t have any openings until next week . I explained that I just had the car in for repairs and needed to bring the car in . Buy the time I got to the dealership and spoke to the service manager I cursed him out because I was fed up with constant having to bring my car back . They refused to work on the car I said fine . I’m filing a lawsuit against the dealership under the Lemon law .I wouldn’t recommend anyone to deal with these people ! Once you buy a car from Scott Robinson they don’t care about you or your car . More

Great customer service! Was helped by Jonte. He’s super nice and friendly. He made sure I knew what my car needed and didn’t pressure me to getting whatever fixed. Went in t Was helped by Jonte. He’s super nice and friendly. He made sure I knew what my car needed and didn’t pressure me to getting whatever fixed. Went in to get my oil changed and tire rotated and literally took less than an hour! Thank you guys! More

Anthony was great! We dropped the car off for a recall and he was super knowledgeable and very accommodating to our needs! We would definitely come back here! We dropped the car off for a recall and he was super knowledgeable and very accommodating to our needs! We would definitely come back here! More

Anthony was great! He checked me in, kept me updated, insured things were getting done and went above and beyond to get the job done! Thank you! He checked me in, kept me updated, insured things were getting done and went above and beyond to get the job done! Thank you! More

Very good staff. While Anthony handled my car as it was received by the tow truck operator, he was ill on the 4th day my car was in the service department. This wa While Anthony handled my car as it was received by the tow truck operator, he was ill on the 4th day my car was in the service department. This was dropped off just before Christmas. On the 27th of December 2022, when Anthony was out, Gladys took it upon herself to find out what the diagnosis was on my car and communicate that to me. I authorized the repair and my car was ready the following morning. I met Anthony Morales, smiling (as usual) and learned that he had already had my car pulled out and ready for me! Fantastic (as my schedule that day was quite tight). More

Service writer was great but that's where it ends. I spent $316.51 on an oil change and the jeep came back with 2 oil soaked rags just left on the upper control arm and the front diff. front diff was I spent $316.51 on an oil change and the jeep came back with 2 oil soaked rags just left on the upper control arm and the front diff. front diff was covered in oil as well and was left dripping oil everywhere. Called multiple times to see if they can handle the mess up and I spent 2 hours to get someone on the phone just to be put on hold each time and disconnected. More