Scott Robinson Chrysler Dodge Jeep RAM - Service Center

DO NOT GO HERE! I brought my Jeep Wrangler in to have several recalls dealt with, as well as to have the brakes checked. The car needed some maintaince but was worki I brought my Jeep Wrangler in to have several recalls dealt with, as well as to have the brakes checked. The car needed some maintaince but was working fine, and has never had any issues prior to this appointment. Despite my appointment made 2 weeks in advance, my car was not looked at for 2 days. After 5 days at the shop, I was charged $3000 for various things that they said needed to be fixed. WIthin 12 hours of picking up my car, it has shut off completely while I was driving and I was forced to have it towed back to the Scott Robinson Dealership.It stayed there for 2 days where I was assured that they couldnt findany issues, and the service coordinator, Anthony Morales, actually suggested I had "gotten some bad gas at the station." I had no choice but to pick it. On my way home from the dealerhip, it broke down again, and the check engine light came on. I tried to drive it again the next morning and its shut off while driving within 5 mins of startiung my drive, with a terrible burning smell to accompany. Ive called seeking out the manager Brian Moore who is apparently on vacation, and the intermin manager has yet to return my calls. I resorted to filming the car issues on my phone so I have proof that my car isnt perfectly fine as they claim. More

No one keeping my daughter advised on the status of her jeep repair. No customer service. No phone calls, no followup, zip, nada. jeep repair. No customer service. No phone calls, no followup, zip, nada. More

Take your business elsewhere - Horrible customer service experience from the people at this location. They of course act truly helpful during the buying process but once that deal is signed they do not care experience from the people at this location. They of course act truly helpful during the buying process but once that deal is signed they do not care you were a customer of theirs. They heavily promote the Mopar app when you get a vehicle from them and the countless emails from Jeep to leverage the app for everything. Then when you make appointments on said app to get your car serviced, receive a confirmation and reminder text night before, only to show up that you no longer have an appointment and it is first come first service anything with an oil change. They give you some run around that the app is faulty or it’s an offsite system and quote what is on their website, but no longer the app they spoke highly of. Worst part, no empathy or caring from the Sales Team or Service Department about the misinformation. They are just onto the next poor sap to get their money and kick to the curb. There’s other friendlier Jeep dealers in Los Angeles to take your business to, certainly what I will be doing. More

Avoid Scott Robison Jeep at all costs. They damaged the interior of my Jeep Grand Cherokee while repairing the transmission module in my center console and refuse to fix it after agreeing they did the dama interior of my Jeep Grand Cherokee while repairing the transmission module in my center console and refuse to fix it after agreeing they did the damage. Once Brian the service manager got involved all he did was argue with me claiming I damaged the plastic panels that have never been removed before. This is after my service advisor agreed to fix the damage. More

I ordered a bed cover and liner for a truck. When parts came in, I wasn’t notified. Upon my call to check status and request installation, I was given an appointment the following week. I arrived at my app came in, I wasn’t notified. Upon my call to check status and request installation, I was given an appointment the following week. I arrived at my appointment for the installation at 9:45 am. I was told that I may need to leave it overnight. I was not happy since I planned to wait for the process to finish. I spoke to the service manager Brian (sp?) He did not provide a card. He told me the appt. was only for check in and not the work. He said my email should’ve explained. Didn’t get an email & asked what he would do about that. He said make sure I got an email next time. So, I’m going to sit in front of their place all day and night if need be. But it’ll be the last time. More