Scott Robinson Chrysler Dodge Jeep RAM - Service Center

Great experience Great customer service and an awesome service adviser thanks Ernesto! appreciate the hard work you guys put in to keep your customers satisfied we wil Great customer service and an awesome service adviser thanks Ernesto! appreciate the hard work you guys put in to keep your customers satisfied we will def be back. More

Great Service Sophia was amazing, informative and an excellent ambassador of your location! She offered options, an education and great service. Thank you, I Sophia was amazing, informative and an excellent ambassador of your location! She offered options, an education and great service. Thank you, I really appreciate it. Fred A. More

Excellent service Brought my car in for a recall and a check engine light as well as an oil change. They provided me with excellent customer service... detailed what th Brought my car in for a recall and a check engine light as well as an oil change. They provided me with excellent customer service... detailed what the check engine light was. overall I was very pleased with my visit More

Very satisfied I don’t care when I bring my car, Caesar makes sure all work is completed and done right. So professional. Very friendly. Very helpful. I don’t care when I bring my car, Caesar makes sure all work is completed and done right. So professional. Very friendly. Very helpful. More

Good job It was a quick check in and efficient, They fixed everything needed and I got my car back at the end of the day, do wish they gave a loner car. It was a quick check in and efficient, They fixed everything needed and I got my car back at the end of the day, do wish they gave a loner car. More

Service Rep Yaime took good care of me. Outstanding service rep! Shuttle was busy but very efficient. I have always had good service at Scott Robinson Jeep. Yaime took good care of me. Outstanding service rep! Shuttle was busy but very efficient. I have always had good service at Scott Robinson Jeep. More

Sebring Convertible I have been with Cesar for over 15 years. He always helps me wherever he can. He is honest and trustworthy! He will never tell me to have something I have been with Cesar for over 15 years. He always helps me wherever he can. He is honest and trustworthy! He will never tell me to have something fixed if it's not broken. Then I took the Chrysler 300c for a test drive with Ricardo and he was very helpful and very friendly. Then all of the people I deal with are always helpful! More

Customer Service I have been very disappointed in the past in Scott Robinson and took my ARI fleet business away as the timing of getting parts and follow up was so po I have been very disappointed in the past in Scott Robinson and took my ARI fleet business away as the timing of getting parts and follow up was so poor. I haven't been back in a year but this week I had a broken rearview mirror and decided to give it another chance. I was pleasantly surprised that Cesar was not only helpful but patient with the getting approval and ordering the part. The young men who helped tape up the mirror until it was replaced were equally courteous and helpful. I picked up the car and was waiting an unusually long time but again, Cesar came out to check and it was discovered they had the wrong tag on car so that why they couldn't find. All good. I will return. More

Service Cesar is the best service processor. He gets involved with your needs and gives suggestions on when to do service on your time and finances. Cesar is the best service processor. He gets involved with your needs and gives suggestions on when to do service on your time and finances. More

Glove box latch replacement & 2 recall work orders My initial contact was with Randy Sanders at the parts counter who helped me through the process of replacing a broken glove box latch for my 2003 Jee My initial contact was with Randy Sanders at the parts counter who helped me through the process of replacing a broken glove box latch for my 2003 Jeep Grand Cherokee. His help was especially appreciated because he made sure that I had all the information I needed, He also answered all of my questions in detail so that I fully understood what needed to be done. I also appreciated how prompt he was about giving me updates on my order; when the part would be in, and what I needed to do, etc. Because it had been a while since I had been to Scott Robinson, I had forgotten that I needed to set up an appointment to install the newly purchased glove box latch even though I am quite sure Randy in the Parts Department had explained this to me. So I showed up without an appointment, which I then scheduled for a later date, and time. I only mention this to remind people to make sure that you schedule an appointment. My subsequent contact was with Cesar Arizmendi in the Service Department. who was friendly, and very helpful about answering my questions, which included a confirmation from him that my Jeep had two recall notices. As it turned out, I was at Scott Robinson for quite a long time before my Jeep was ready (from 8:00 a.m. - 3:15 p.m.). But for me personally, that was fine because in addition to installing the glove box latch, both recall notice work orders were completed during that time. I was also helped by other people in the Service Department, and a cashier of course; all of whom were friendly, and very helpful. NOTE: The reason I gave an average rating of 3 stars regarding the price despite the 5 stars I gave in every other category is because Scott Robinson like any other dealer charges premium prices. That's to be expected, so don't be surprised. However, for me personally, especially given the kind of great service that I enjoyed, I still recommend them, and I will continue to be a customer. More