Scott Robinson Chrysler Dodge Jeep RAM - Service Center

Satisfied Customer Scott Robinson Jeep provided excellent customer service during my recent visit. My service advisor, Cesar, was very thorough in understanding my vehi Scott Robinson Jeep provided excellent customer service during my recent visit. My service advisor, Cesar, was very thorough in understanding my vehicle needs. He was extremely professional, courteous and kept me informed as to the status of my vehicle. The Service Manager, Parts Dept Manager as well as the cashier were also very pleasant and extremely helpful. The newly remodeled facility looks great and has a feel good atmosphere. So glad there's now an extremely nice waiting room for customers. Overall, this was a positive and satisfying experience! More

Good Service Experience, this time Went in for 60,000 miles scheduled service. Service was done in about 4 hours. While I did not get any status updates while waiting for my car, I ha Went in for 60,000 miles scheduled service. Service was done in about 4 hours. While I did not get any status updates while waiting for my car, I have become accustomed to not getting any updates, even when waiting in their service lobby. Ceasar got me checked in quickly and out in a fairly reasonable time. Last visit, I waited 5 days for warranty service because a part was on order. Service Adviser did not give me any update until I called 3 days later. This time no real issues this visit. More

Quality Service I brought my Jeep to the service department to get a full service. I was helped by Caesar who just made things very easy for me. Also, I didn’t feel I brought my Jeep to the service department to get a full service. I was helped by Caesar who just made things very easy for me. Also, I didn’t feel like he was offering me services on my vehicle that I just didn’t need. He stayed in communication with me thruout the process and made sure that that my vehicle was ready when I needed it to be. I also want to give praise to the cashier. I forgot her name. She had mentioned to me that she feels like the dealership is her home because she is there so much. Lol!!! She had all of my paperwork ready for me when I came to pick up my Jeep. She was very nice and courteous. I am definitely referring your service department to my friends for sure. More

Great Customer Service Jose is very prompt in answering questions regarding service of my vehicle. Would recommend This Dealers Service Center. Although parking is an Jose is very prompt in answering questions regarding service of my vehicle. Would recommend This Dealers Service Center. Although parking is an issue sometimes. Thank you More

Great service The employees were really nice, very customer service orientated. The wait was a little long but it was a Monday, so I understood that. Thanks. The employees were really nice, very customer service orientated. The wait was a little long but it was a Monday, so I understood that. Thanks. More

Insall jeep Key The salesman was recommenced to us by a former customer, and was as good as described. He was courteous well informed and sold us the perfect Jeep The salesman was recommenced to us by a former customer, and was as good as described. He was courteous well informed and sold us the perfect Jeep More

Great experience servicing Jeep Grand Cherokee Overland Had a great experience doing a basic service on my Jeep Grand Cherokee Overland. They checked my Jeep in very quickly and did the service within a co Had a great experience doing a basic service on my Jeep Grand Cherokee Overland. They checked my Jeep in very quickly and did the service within a couple hours. Norma Espinosa in the Service Dept was excellent. She was in constant contact with me via texts and phone calls. Norma answered any questions I had. The only suggestions I have for improvement would be with the appointment-making process. The online appointment booking didn't work and it took me two telephone calls to set an appointment. Plus, they need to have the vehicle brought around much quicker post-service after the customer pays and is waiting to leave. It took about 10 minutes for my vehicle to finally show up. More

Warranty work Everything was great dito everything was good clean dealing nice people good service Will come back again if I need too Hopefully not any issues h Everything was great dito everything was good clean dealing nice people good service Will come back again if I need too Hopefully not any issues have had the Jeep 2 + years no problems More

The service department keeps my 10 year old car reliable I purchased a new 2008 Town car with the life time powertrain warrantee before Scott Robinson owned the dealership, but that dealership has done the s I purchased a new 2008 Town car with the life time powertrain warrantee before Scott Robinson owned the dealership, but that dealership has done the service work up to this point in time. They perform the work thoroughly and efficiently and do a thorough inspection of the car before returning it to me. This allows me to plan the next service with the extra items they schedule. They also look for items that need repair to keep it running smooth and safe. David Sanchez is a courteous, professional and knowledge service reprehensive that I contact when I need service. He can find hidden issues that need immediate attention which are added to the common service items like filter and oil changes. This prevents suppresses from happening while my family is on the road. More

Great service The service writer (Cesar) and mechanic ( John P) did a great job. The only issue was it took 35 mins for the paperwork to get done. The service writer (Cesar) and mechanic ( John P) did a great job. The only issue was it took 35 mins for the paperwork to get done. More