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Scott Robinson Chrysler Dodge Jeep RAM - Service Center

Torrance, CA

3.7
390 Reviews

390 Reviews of Scott Robinson Chrysler Dodge Jeep RAM - Service Center

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July 22, 2018

Excellent Service! Thanks for taking care of the recalls on my 2017 Pacifica. Prompt service and my service writer was awesome. My van was ready when promised. More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think my service writer was Jose Guilien
Jul 23, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, John P. | Marketing Director

July 22, 2018

Oil change /fluids drain I arrived around 1 o’clock I waited for 10 min in my car no one came by so I went in to see if someone would help me I asked a lady that had just got More

by Juls1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arizmendi
Jul 23, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, John P. | Marketing Director

July 20, 2018

Regular service + malfunction light...resolved in one day. No complaints...I arrived on time for appointment and waited no more than 2 or 3 minutes to be logged in. I left the car and had a rental car arrange More

by CSquared
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arizmendi
Jul 23, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, John P. | Marketing Director

July 17, 2018

Fast service call Received my car back in half of the time quoted me at the start. Great coffee and comfortable chairs made waiting easy. Thanks very much! More

by Gunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Murcia, Cesar Arizmendi, Jeramie "Jay" Jones, David Sanchez, Franklin Hernandez, Ernesto "Jose" Ramirez
Jul 17, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, John P. | Marketing Director

July 16, 2018

Services Quick and efficient service for recall matter and general oil change and check up. My wife took car in for me, and they answered all questions. More

by Mark Engel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Murcia
Jul 17, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

Thank you for the positive review, Mark and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, John P. | Marketing Director

July 16, 2018

Norma Espinosa was efficient and Perfect! Was a pleasure!!! Incredible experience! Came in for my first oil change on my 1500 Big Horn. I drive from Marina Del Rey and it is well worth the drive! Biught this More

by Heffry41255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norma Espinosa!!!! Awesome , Tony Dismuke
Jul 17, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Scott Robinson Chrysler Dodge Jeep Ram. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, John P. | Marketing Director

July 09, 2018

Weatherstrip change Helped me out quickly and exactly what I needed The service technician was helpful and communicated with me during and after the service was complet More

by gmcfarlin60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Dismuke, Jose Murcia
Jul 09, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, John P. | Marketing Director

July 07, 2018

The "new" service group is very efficient, and helpful The Dodge Challenger was making a sound from the right rear. Brought it in, Service Advisor Jose and I reviewed the issue, corrective action to be tak More

by Gary B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Murcia
Jul 08, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, John P. | Marketing Director

July 05, 2018

first servicing Took my car for my first servicing and the experience was very positive. We will continue to take our Jeep in for any servicing needed in the future More

by mimipicc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto "Jose" Ramirez
Jul 05, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, John P. | Marketing Director | jpohlig@scottrobinson.com | (424) 212-7267

July 02, 2018

Excellent Service from Scott Robinson Chrysler! Jose took care of my service today. I've come to this location before and loved the service and this time around was just as good and thoroughly. I ap More

by Nish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Guillen
Jul 03, 2018 -

Scott Robinson Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, John P. | Marketing Director

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