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Scott Robinson Chrysler Dodge Jeep RAM - Service Center
Torrance, CA
390 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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390 Reviews of Scott Robinson Chrysler Dodge Jeep RAM - Service Center
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February 22, 2017
Fast Service! Always get what my jeep needs. Get discounts from the special mailer and promotions. Aren't force to get services that it doesn't need like other deal Always get what my jeep needs. Get discounts from the special mailer and promotions. Aren't force to get services that it doesn't need like other dealerships. Reliable, fast and friendly people. More
by Liz1628
Employees Worked With
Cesar Arizmendi
January 18, 2017
Bad service The service department are not only rude and disorganized they are full of xxxxxxxxx and lie to your face. I brought my car in because it wasn't runni The service department are not only rude and disorganized they are full of xxxxxxxxx and lie to your face. I brought my car in because it wasn't running properly, I was told that they were to busy and to bring it in a week later, so I did. 0n bringing my car in and dropping it off in the morning no one called be back throughout the day, by 5.00pm I attempted to call them and went through to vm. When I got to the dealership the service assistant apologized and told me that the car wasn't ready because they were working on the problem. When I asked questions it was ovious nothing had been done. I took the car and brought it back the next day only to be told they were to busy and to bring it back two day later. I drove over to Long Beach to Glynn Thomas emidatly checked in with text updated throughout the day and picked up the car washed and finished by 5.00 Scott Robinson I'm looking to buy a new $70,000 top of the line Jeep, where should I buy it from? More
by Love2107
Employees Worked With
Helio Madrano-Olvera
May 03, 2016
NO ACCOUNTABILITY I bought by used car on March 19, 2016. It should NOT have been on the lot to sell because of all the issues I had to bring it back for. Took it in I bought by used car on March 19, 2016. It should NOT have been on the lot to sell because of all the issues I had to bring it back for. Took it in on March 29th, got it back on April 1st, took it in on April 10th to show them what a different mechanic had shown me was told to bring it back on April 12th, dropped it off on the 12th and didn't get it back til the 21st.........I dropped it off today to fix a broken engine mount and it was ready by 12:30. These people do NOT communicate and no one takes accountability for ANYTHING! They give you a lot of lip service, but that's it. And if someone tells you they will talk to the GM because the GM cares........HANG UP AND GO SOMEWHERE ELSE! They will "shoot you in foot and then give you a ride to the hospital" to make them feel better about themselves but they are not to be trusted. I've now paid on a vehicle that has been at the dealership more that it has been in my possession and they think it's OK. More
by fedup2016
Employees Worked With
Rather not say
July 19, 2015
I came in for a repair I came to Scott Robinson to have my PT Cruiser repaired. While there I went into the Showroom where I met Ben. Although I did not know if I wanted t I came to Scott Robinson to have my PT Cruiser repaired. While there I went into the Showroom where I met Ben. Although I did not know if I wanted to repair my car or purchase one, Ben was very patient, showing me both used and new cars. When I saw the Chrysler 200 he worked with me so that the down payment, purchase price and percentage rate were what I was looking for. Everywhere I go people admire and ask me about my new car and I am proud to tell them "Its a Chrysler 200 from Scott Robinson on Hawthorne Blvd. Ask for Ben. Linda Fariss More
by 200 ga;
Employees Worked With
Steve Posner, Brahram "Ben" Behin
July 14, 2013
Hello John Torres (Service Manager). jtorres@scottrobinson.com 7/18/2013 I am writing to let you know that I am NOT HAPPY with the service I received in your service department a jtorres@scottrobinson.com 7/18/2013 I am writing to let you know that I am NOT HAPPY with the service I received in your service department at Scott Robinson Chrysler in Torrance Ca. I took my 2000 Dodge Dakota in to your service department on 7/11/2013 for a 60,000 mile service, Your service department replaced the Engine Oil, Transmission Filter & Fluid, Brake Fluid, Rear End Fluid, Gave my truck a minor Tune-Up, Cleaned the fuel Injectors and replaced 1 light bulb. Your service department charged me $1,532.97 for this service. When the service was finished I paid the bill and drove my truck home. I was happy with your service department at that point in time. The next morning 7/12/2013 I opened the hood of my truck and seen the Air Filter Box was Unbolted and NOT reinstalled and the carburetor cover was reinstalled incorrectly. I took half a day off of work, Drove over to your service department and asked to see you. I waited 15 minuets for you to show up, I showed you what I found and you took care of that problem. I was trying to be very understanding when I told you that I realize that these things happen but it also made me wonder what else your mechanics DID NOT TIGHTEN on my truck. You offered to give me a full tank of gas for the inconvenience but I had a full tank already. On 7/17/2013 as I was backing out of my driveway headed for work, I noticed a large spot of Motor Oil on my driveway where my truck was parked; AGAIN 3rd visit, I took half a day off work and drove back over to your service department to get the Oil Leak fixed. Your mechanics found that someone at your service department left the motor oil drain plug LOOSE when they changed my oil!!! (Now just to remind you, this is the 3rd visit I made to your service department to get something fixed that your mechanic’s should have done the first time!) THAT IS TOTALLY UNACCEPTABLE!!!!! The one reason I took my truck to your dealership and paid the high (dealer service) price is because I wanted the service to be done by a professional!!! I could have taken my truck to any garage and received the same amateur service for less money!!! At the end of my 3rd visit I wanted to take you up on your previous offer of a tank of gas but you disappeared when the service was finished. I understand that you personally didn’t screw up this experience for me but as you know it’s your job to make sure your mechanics do the job right the first time like it says in your website advertisement on the internet!! (That Could Be Considered False Advertisement). For the above reasons I am going to mail a copy of this letter to Chrysler Head Quarters and let them know what type of service department and mechanics you have there at Scott Robinson Chrysler in Torrance Ca. I am also going to give your service department a NEGATIVE review on every web site I can find! I WILL NEVER RETURN TO YOUR SERVICE DEPARTMENT AGAIN!!! You lost me as a continued customer!!!! Your Former Customer; Robert Cast. More
by rbc1965
Employees Worked With
Service Writer Cezar, Service Manager John.
April 03, 2013
After a long search for a new Jeep Wrangler, I decided it was time to make a purchase. After having a bad experience at the Cerritos dealership I moved on and was able to find the Jeep that fit my specs at was time to make a purchase. After having a bad experience at the Cerritos dealership I moved on and was able to find the Jeep that fit my specs at Scott Robinsion in Torrance. The sales process was very smooth, but I have found when making large purchases my experiences have always been pretty positive... Now I can't say that is the same case when service is needed. I purchased my Jeep on a Saturday afternoon and got home when it was dark. The next morning my wife noticed two flaws in the car. One was a broken piece of plastic on the passenger seat and a small crack in the side glass. I was pretty upset, but made the call to the dealership. Jake Monnier in the sales dept. (not my sales rep), stepped in, said he would get it taken of and took complete ownership to get both pieces replaced. He restored some of my faith in service related issues, but until it was repaired I didn't get my hopes up. The following day I received a call from Silvia Nena in parts. She wanted to know exactly what part on the seat was broken and asked if I could come in. The dealership is an hour + away from where I live, so I asked if there was another way... Silvia tracked down someone in parts and was able to find a picture of the seat and I was able to id the broken piece via email... She made that an "effortless" experience. Her follow-up was awesome, she provided me updates when the part would be in. The window took a little longer, so I asked her to just hold it and replace when they fixed the window. Fast forward a couple of weeks and I get called that the glass replacement was in, but was going to take half a day to replace. I wasn't looking forward to getting a loaner and driving back and forth. When I arrived for my scheduled appt., I was greeted by Service Advisor, David Sanchez. He informed me he would take care of me. I voiced I was not excited about getting a loaner and having to drive back and forth... This is when I knew I truely was experiencing great customer service, both David and Silvia fast tracked my repairs and I was able to wait while both items were replaced. They had me out of there in 2 hours! They valued my time and have made me a believer again in service work. Thank you Jake, Silvia and David! Ron Ellman More
by rcellman
Employees Worked With
Jake Monnier; Silvia Nena; David Sanchez
March 23, 2013
My Grandparents 2008 Chrysler PT cruiser is stalling randomly without warning at either stop signs or at red lights. I had the vehicle told into this dealership. Service department refused warranty r randomly without warning at either stop signs or at red lights. I had the vehicle told into this dealership. Service department refused warranty repair on malfunctioning PCM Powertrain control module on 2008 Chrysler PT cruiser with only 22.000 miles on it. Service Attendant Manuel advised us is was a diagnosed that a bad battery was sending low voltage to the PCM causing error code 700 and 550. And the PCM only needed to be re-imaged and updated once the battery was replaced.. I asked to speak to there service manager and was advised his was not in. Then i was cold transferred to the general manager voice by a hostile and unprofessional service attendant. This information was then communicated to Chrysler customer service to deny a possible warranty repair. I had the vehicle towed back to there home and AAA sent out a diagnostic truck to replace the battery as it was under there warranty and was only 11 months old. AAA found nothing wrong with battery and provided a print out of passing test that were performed with and without load. I reached out to the Glen Thomas 5 star Chrysler dealership in Signal, the service manager Tom quickly took a interest in this issue. He had me contact Chrysler and advise them of AAA findings Chrysler assigned a case manager under a executive case has been opened and we they will be working the new dealership to fix this problem with little cost due to this errors of this dealership. I have opened a complaint with the BBB for a refund of service charges. More
by apachenp
Employees Worked With
Manuel
March 16, 2013
Jonathan was very professional, courteous, and professional, a great person to deal with and a pleasure to work with! Made my visit a pleasurable experience professional, a great person to deal with and a pleasure to work with! Made my visit a pleasurable experience More
by julianaasia
Employees Worked With
Jonathan Nowell
March 15, 2013
went in for my 30,000 mile service on my dodge 1500 and pointed out a factory defect/ safety issue ( back seat belts were bolted in the wrong spots ) that i tried a year ago with a different employee to c pointed out a factory defect/ safety issue ( back seat belts were bolted in the wrong spots ) that i tried a year ago with a different employee to correct . The employee a year ago told me there was nothing he could do except chanrge me money for somethin that would hardly fix the problem and still be a safety issue. i showed the problem to Manuel Salinas and he had no problem fixing the problem with a quickness . thank you Manuel for being the type of man who takes pride in his job and going above and beyond . More
by danieldsxb
Employees Worked With
manuel salinas
February 21, 2013
I was taking my car to Scott Robinson for a light that was on in my Honda, not realizing I had pulled into the Scott Robinson Chrysler Dodge Jeep RAM I was waiting in line at the service department. A man was on in my Honda, not realizing I had pulled into the Scott Robinson Chrysler Dodge Jeep RAM I was waiting in line at the service department. A man walked up to me and asked if I need help, I explained the reason for my visit and he informed me that I was in the wrong place and need to go to the Honda dealer down the street. I was trying to back my vehicle out of line since I could not drive forward due to other vehicles and was having a difficult time. Another service man walked up and asked if I need assistance, I explained to him why I was taking my car to the dealer and that I was trying to get down to Honda. Jonathan (as I found out his name) explained to me that I did not need to go to Honda; the light that was on was due to my tire pressure being low. He filled up the tires and that was that! I was so impressed that he was willing to help me out even though I was at the wrong dealer. This also, saved me much time waiting in line to fine out I needed to put some air in my tires. The reason I gave all 5 stars is because of Jonathan’s great customer service. More
by kroesger
Employees Worked With
Jonathan Nowell
