Scottsdale Mitsubishi

OK, well I'm just reaching out to the Better Business Bureau Google reviews, yelp reviews and anybody else that will listen to me so I need the car or I need a refund. I don't know what I'm supposed to d Bureau Google reviews, yelp reviews and anybody else that will listen to me so I need the car or I need a refund. I don't know what I'm supposed to do. I don't have any way to drive since you took my trade and didn't give me the car I purchased in full, so what am I supposed to do? I have just had a car delivered from here this morning. They picked it up and they're taking it to Tahoe. I booked the Transport yesterday and it was $875 so I don't know what your problem is but it's not a problem that needs to be happening if you would like to go ahead and refund the delivery charges for the vehicle up here I will organize it myself. More

HORRIBLE! They are great until the car is purchased, and then you mean nothing to them. They will not return your calls. They charge ridiculous hidden fees. They are great until the car is purchased, and then you mean nothing to them. They will not return your calls. They charge ridiculous hidden fees. They will bully you if things don’t go their way. I regret everything and I want to throw up every time I get in my car to drive. They ruined my experience of becoming a new grandma because it was more important to them that I clear a fraud alert. They would not stop texting or calling us and the dialogue became quite abusive on their end. Peter demanded I drive the 9 hours immediately to return the car and this was all while my grandson was being born. I will leave tbese reviews daily until they finally acknowledge and someone finds a nut to call or email me. Let me save you from an awful experience! More

Chris and the service team are congenial, thorough and responsive. I can always count on them to exceed my expectations when they service my Montero. responsive. I can always count on them to exceed my expectations when they service my Montero. More

Buyer Beware: Our Disappointing Return to Scottsdale Mitsubishi - if I could give 0 ⭐️ I would! Go anywhere else in the valley, but here. I visited Scottsdale Mitsubishi and purchased my car from DJ Mitsubishi - if I could give 0 ⭐️ I would! Go anywhere else in the valley, but here. I visited Scottsdale Mitsubishi and purchased my car from DJ back in November 2024, and had a positive experience. So when my partner was looking to trade in his vehicle and purchase something new I recommend Scottsdale Mitsubishi. We returned on May 31 to purchase a new vehicle, we were expecting a similar level of service. Unfortunately, we were sorely disappointed. We were told the vehicle’s warranty would transfer, which played a major role in our decision to proceed with the purchase. After making a $3,000 down payment, we later discovered from the finance team that this was not the case. It felt like a bait and switch. The entire experience took about seven hours, causing my partner to miss out on valuable family time that was incredibly important for us. The process of getting our down payment refunded was another frustrating ordeal. We were given the runaround for days and didn’t get our funds back until four days later. DJ, whom, according to the desk agent, wasn't available to assist me this time, so she paired us with Roosevelt whom she lied and said helped DJ on my previous purchase but that is a lie from the pit of xxxx. We will not be returning to Scottsdale Mitsubishi for any future purchases, and I strongly encourage others to think twice before visiting. This experience was a reminder that service and communication are everything when making such an important investment. More

I purchased a car April 2 2025 (interstate purchase) and am still waiting for the dealership to send the original title. After literally dozens of calls, emails and texts i am still waiting. Its pretty unbe am still waiting for the dealership to send the original title. After literally dozens of calls, emails and texts i am still waiting. Its pretty unbelievable. This is the very last step in completing the purchasing process and critical to me being able to register the car in my state. its June 3 (62 days!). I will update this review once this is resolved. More

Where to begin, I purchased a vehicle on president's day 2025, And have been dealing with nothing but issues. Prior to purchasing the vehicle, the dealership and I had agreed on a "We Owe" due to a cracke 2025, And have been dealing with nothing but issues. Prior to purchasing the vehicle, the dealership and I had agreed on a "We Owe" due to a cracked driver side view mirror. No issue there. A week later I was going through the functions on the cluster and came across "Oil Life" which said 18%. I thought they might have just forgot to reset the oil life. I checked the oil, not the case. Not only was the oil not changed, the air and cabin air filter were filthy. I called to schedule a service and get my mirror fixed. They couldn't schedule me until they "Inspected" the mirror. Dealership wanted me to just take my vehicle and drop it off for who knows how long because they couldn't tell me until after inspection how long it would take to receive and put on. (They took pictures of it when we agreed on the We Owe) I called several time to schedule service Constant runaround stating we dont have any loaners. I ended up going weeks after on a monday. I was told it would take 4 days for the maintenance and mirror. Called on Friday and spoke to sales manager Charles and asked what the status of the vehicle was. He told me he would call me back once he found out. This was not the first or second time he never returned a call. This was also after he threatened to bill me for a dealer plate they LEFT in my vehicle. I didn't even have my vehicle to give it back to them! Turns out they sent it to another dealership to get a front collision sensor worked on. I called on Monday the following week and they til me the vehicle was ready. I asked the salesman Bryant Cliff to verify EVERYTHING was completed before I take off from work for no reason. Never got a follow up. Tuesday I called the service dept and asked if everything was complete on the vehicle. They told me yes. Left work and got to the dealership only to find out NOTHING was done. Only the FC sensor (which I didn't even take in for). Left my vehicle again. Currently still at the dealership until who knows when. Contacted General Manager and no response. The absolute worst service I've ever received. To top things off. It took the dealer 2.5 months to SUBMIT plates to MVD. Still have paper tags. AVOID THIS DEALERSHIP!!! More