Scranton Cadillac GMC of Vernon

had a great car buying experience We were out looking for a new used car and decided to see what they had to offer. We had been to 3 other dealerships and left those without a car and We were out looking for a new used car and decided to see what they had to offer. We had been to 3 other dealerships and left those without a car and didn't care if we saw those sales people again. But that changed when we pulled into Scranton Motors. We saw they had about 5 GMC cars off lease and one Honda pilot. As we were peaking in the windows Nick F. came out to discuss one of the GMC cars to a gentleman. Mind you this was around 7pm on a Saturday night and they close at 6pm. So we eased dropped to hear about the car. Nick was great! He not only answered that guys questions but ours too. That Gentleman left but made an apt with Nick to return on Monday. He stayed taking to us, grabbed keys to the GMC's and the Honda. We finally left around 8pm with an apt to test drive a GMC and the Honda on Monday. While the apt was being made Shaun who is a manager came over and introduced himself to us. The whole time we were there it was like we were family. They teased Nick, we joked backed. We had not laughed at all while looking for a car until Scranton Motors. I received an email from Nick to confirm our apt on Monday. When we arrived on Monday night both cars had tags hanging down with our names on them. Which was a great feeling that no one else would be seeing them. Nick showed us all the features of both cars and we test drove them. Nick was a so professional and mature we were shocked to find out how young he was. We would never had guessed it. We felt like we made a friend while out for those test drives. We returned to the office to talk about our options and we meet Kamran who was the team Lead/manager. I loved him. between both Nick and Kamran we never felt pressured to buy they gave us all the facts and even on the Honda which was not a certified used car (since it is not a GMC car). We decided on the 2011 Honda Pilot as that has been what we were searching for and it was a great price. We put down deposit to hold the car. The next day my boyfriend had some concerns. Kamran went above and beyond to ensure his concerns were warranted and how they could handle them. Last night we picked up our new used 2011 Pilot. Nick had it waiting with a big red bow on it. All we had to do was sign all the paperwork and it was ours. I felt like we made two new friends and they made a customer out of us. I also liked that one of the Scranton family members was always there while we were in the office. We met Matt Scranton and he took the time as he was leaving for the night to make sure all our needs were met and that we were satisfied with his team. I liked that personal touch to ensure a family business is successful. More

The worst car dealership. Bought a car from this dealership 2011 Acadia Denali. Engine sized at about 56000. It was towed to them and sat for over a week before they looked at Bought a car from this dealership 2011 Acadia Denali. Engine sized at about 56000. It was towed to them and sat for over a week before they looked at it. It took 3 days shy of a month before I got it back. Now the transmission dose not shift correctly like it did before the engine change, wasting gas. They say it isn't much different than from another like vehicle. Well it is much different and it's not right. Like I said I'm using more gas because of this problem. I guess for them it's not because it's not their problem. More

Dishonest! Waste of time! This place will tell you exactly what you want to hear but never follow through. What a joke. Bring your money some place more deserving. This place will tell you exactly what you want to hear but never follow through. What a joke. Bring your money some place more deserving. More

They tell you what you want to hear Everyone at this dealer is after one thing, you're money! Saw a vehicle online that I had been watching for a while. This truck had been sitting on th Everyone at this dealer is after one thing, you're money! Saw a vehicle online that I had been watching for a while. This truck had been sitting on their lot for over a month and when the price was reduced drastically, I decided to go check it out. Drove the truck and told them I would have to think about it. Within a couple of hours I received an e-mail with a price quote for almost $3,000 more than the Internet price along with a statement that a said this was a great deal because the truck was originally priced $3000 more than the quote they just gave me. They must think I'm stupid. Went back online and low and behold the price was now $4000 more than it was in the morning. You can keep your truck! Buyers beware! This dealership has one of the highest doc fees in New England. They also have hidden fees like Vin Etch fees (which is completely bogus) If you tell them you will not pay the vin etch fee, they just lump it with the doc fee like you won't notice. I'm suprised they don't charge you for the gas you use on your test drive, or for chair rental fees when you sit down to negotiate. Better yet, you guys should start charging for the air we breathe inside of your dealership. Very shady group of individuals. Will never do business with them. More

purchased a 2012 terrain Worst experience. Purchased a used 2012 terrain. Within 1 week the vehicle was in for service 3 times For the same issue. I decided to return this uns Worst experience. Purchased a used 2012 terrain. Within 1 week the vehicle was in for service 3 times For the same issue. I decided to return this unsafe vehicle and purchase another. They had me drive a 2015 encore and loved it. Once we went back in and they crunched numbers they told me they can only give me 18,000.00 for the terrain. Um I paid 21,000.00 they claimed depreciation. IN 1 WEEK! THE CAR WAS IN FOR SERVICE MORE THAN I HAD IT.! then they said over 6000.00 was going to be rolled into the new loan. Qre yiu kidding me! Buyers beware! Family owned ok but your still criminals! Never again will I or anyone I know do business with these shady people. More

Dishonest! Stay Away My stepson recently purchased a used 2005 Chevrolet Avalanche Z71 from Scranton Motors. We were told that the vehicle has been through their 170 odd My stepson recently purchased a used 2005 Chevrolet Avalanche Z71 from Scranton Motors. We were told that the vehicle has been through their 170 odd point safety check & the Salesman Dan assured us he knew the person who traded in the vehicle & the vehicle was completely sound. On the test drive we thought he hear a slight cluck in the back, perhaps the Universal Joints, we asked that they check it. They didn't check them. On the day we went to pick the vehicle up, it had not been through state inspection, Salesman Dan ran the vehicle to be inspected, the dealer doesn't do inspections, & we were left to wait in the showroom for him to return some 40 minutes later. The truck did not pass inspection. We had already signed all of the paperwork & given them $4000 cash down payment for the vehicle. Salesman Dan said he would get us a dealer plate to take the truck home & after we drove it for a day or two to bring it back & he would have it inspected. We drove the truck home, my step son pulled into our driveway & told me that the oil gage hadn't moved on the dashboard the entire ride home. I told him to mention it to salesman Dan prior to completing the transaction after the inspection. My step son starts to truck to leave & it would not come out of park. We called salesman Dan, who did nothing, so we went a step up to Rocky who seemed to be a customer care person. We told Rocky what had happened with the Oil gage & the truck not coming out of park & that we wanted out of the deal. That the truck apparently had more issues then they were letting on. Rocky said he would have someone come out & get the truck, bring us a loaner & have service look at it. When the tow truck came, the tow driver tried to get the car out of park as well... wouldn't budge. He had to drag the truck out of my driveway onto the flatbed. We got a call a couple of hours later stating that the service department wasn't having any issue shifting the truck, & we were asked if we parked the truck on an incline. We explained that our driveway was on an incline & if the truck could not be parked on an incline then we could not keep it. Once again, we asked to cancel the deal & just get our money back. Next we get a call Kameron , whom I believe is a manager of some sort. He expresses a concern for what we are going through & asks if we could give them a few days to go through the truck & see if they can get the gear shift issue to repeat. We agreed & instructed them that we would give them the time they were asking for as long as they did not proceed with registering the truck or having it inspected because at that point we still wanted a refund. He agreed. A few days later I get a call from Kameron telling me that they were able to duplicate the shifting problem, &they were going to fix it. When I asked about the oil gage malfunction he said he hadn't been told about that & he would look into it. I got a call back later that day telling me that I didn't need to worry about the oil gage not working because if there was an issue with the oil and light would come on on the dashboard before anything bad happened. I explained that he couldn't be sure the light would come on, there was obviously something wrong with the dashboard. I got another call back after that telling me it was a bad cluster in the dashboard, but that they were not going to fix it. I was told that the truck had been registered & inspected & we needed to come & pick it up, the truck had been sold "AS IS". Our initial sales contract signed by salesman Dan stated the truck had a 60day/3000mile warrenty. When I sent a copy of that to Kameron he called back stating they would pay for the labor but we would need to pay for the part, a $300 part. My step son agreed. We got the vehicle back 2 wks after we initially bought it.. 3 days later the Check engine light came on. Scranton Motors is not going to do anything. I would not recommend this dealership to anyone. As far as I am concerned, they are dishonest, thieves of the worst sort. Stay away from Scranton Motors. More

Crooks,crooks,crooks As a business owner this dealer in Crooks,crooks,crooks As a business owner this dealer in short has no problem selling you what they want. They be there after they get their money. Crooks,crooks,crooks As a business owner this dealer in short has no problem selling you what they want. They be there after they get their money. More

We brought our 2007 Suburban last year from them. Our salesman was David Beazer who was a very kind person, which made our experience very comfortable. We had a little misunderstand a first but we were a salesman was David Beazer who was a very kind person, which made our experience very comfortable. We had a little misunderstand a first but we were able to work things out. And John in the service deptment went "above and beyond" our expectations when it came down to making repairs and replacements of the things that need attention. We bought a Yukon from them about 8 years ago and we had a good experience with them so we thought we'd try them again. I can't speak for anyone one else but I'll tell you. Just from the service department alone, (which is one of the most scariest parts of purchasing a used vehicle), I would definitely recommend them to anyone! Go by and see them they've got some of the "best" used vehicles out there! Trust me we've been around and we'd go back to get our next vehicle from them. Oh I just wanted to add, we even had to call the owner and tell him that "this is the best service we've ever had since we've been buying cars!" Period! Again go and see what they've got I think you'll be please with what you find! More

The service department at Scranton motors is always the worst experience. The service people are rude and don't care if you leave there happy or not. They just dismiss your complaints and don't even try to worst experience. The service people are rude and don't care if you leave there happy or not. They just dismiss your complaints and don't even try to do anything to make you leave there happy. There's not many dealerships around, but very soon if things go back to how they were before,  Myself as well as a group of my friends will be open to traveling as far as we can tolerate just to get away from this place. The only saving grace there seems to be to this terrible dealership is a new female, who I believe is a manager. After sitting and waiting for a simple oil change for 2 hours and being late for my appointment and having my entire day already ruined I was extremely upset and voiced my displeasure to the service person i was dealing with. He just kept apologizing with no emotion, trying to ignore what i was saying altogether and not trying to make me happy at all saying "well things happen there's not much I can do about it" I said yes there is something you can do about it!! This is ridiculous I am never coming to this dealership ever again! You have no concept of how to treat a customer, and I was over charged and charged for something I never authorized or signed for either!  All this gentlemen said was ok and continued stapling my paperwork. Again voicing my dissatisfaction with the entire situation a young blonde woman i believe her name was karen who was the only person that appeared to be a manager, overheard how upset i was and stepped in immediately apologizing and took over. She then said something that in all the years I've been there that nobody had ever said. That she values and appreciates my business and does not want me to leave unhappy and wants to do whatever she can to make things right for me!! Oh my god! Finally they got somebody that is an actual manager and knows how to treat customers and fix things! I repeated to her my displeasure with the whole experience and she listened and actually cared. She then said that for my inconvenience and the unpleasant experience that she would take care of my bill. I then asked about the courtesy inspection that I'm told is done at every visit so I can see what the condition of everything is in or if I have anything I need to plan for soon. Seeing the gentlemen I dealt with never went over this supposed courtesy inspection and I never received a copy of it. So she apologized and printed it out for me and went over everything with me and the repairs I would need soon, which I would have never known seeing I wasn't even given this paper or advised on anything! That's dangerous! Again the female manager apologized and assured me that changes will be made and that she is going to do everything in her power to fix things so that I won't have an experience like that again and that she wants me to return to the dealership and to be happy with each and every visit. My god, they finally have somebody there that knows what they are doing and knows how to treat customers, i can't believe it. She even walked me out to my car and opened my door for me!!  I was going to leave and never come back again and tell the few friends I have that are customers as well to never come back! At the end of my experience my mind was changed and I left happy and will tell my friends ( who haven't had many good experiences either) that things are finally changing for the better and I will be more than happy to return to the dealership as long as she is there! It was a pleasure to deal with her, thank you! More

I purchased my brand new vehicle at Scranton Motors in December of 2011. I dealt with Matt Scranton and he was attentive and responsive to my purchasing needs. matt showed he cared about my purchase exp December of 2011. I dealt with Matt Scranton and he was attentive and responsive to my purchasing needs. matt showed he cared about my purchase experience as he went over every detail of my paperwork, the features of my new vehicle and he personaly went with me on my orientation drive. The promised me an exceptional experience and they delivered a new car and the EXCEPTIONAL experience. I sent in my CSI from the manufacturer and answered COMPLETELY SATISFIED! Marion took the time to explain all financing, terms and all value added bonuses they offer at the finance department. I took some of the products but not all as I am covered by some of my own insurances yet Marion was patient and a joy to deal with. I was introduced to the service staff and they even booked my first FREE oil change. It is nice to know that Scranton Motors cares enough about me to ensure I have a contact in service that is just as caring and professional as the sales team. Tony congratulated me on my new car and expediantly booked my appointment asking me for my email address for my reminder notification. Awesome al around service! Way to go TEAM SCRANTON!!! DSE More