Scranton Chevrolet of Norwich - Service Center

Scranton Chevrolet continues to provide excellent service for the vehicles that I have brought there for service Lauren is excellent in customer service and has gone well above and beyond to make sure that for the vehicles that I have brought there for service Lauren is excellent in customer service and has gone well above and beyond to make sure that issues that have been resolved quickly More

Service department was awesome lauren got everything done and took care of everything .. Awesome job to the whole service department and took care of everything .. Awesome job to the whole service department More

She was good at communicating, but stuck in the middle, Between the technician and the customer. Between the technician and the customer. More

Always convenient and no hassle. The videos from the tech are great! Your competitors don’t all offer this feature. The videos from the tech are great! Your competitors don’t all offer this feature. More

Dealership was very clean. The service person at the front deck was very helpful with my needs. The problem was not fixed. The car is worst than before. I brought it back with The service person at the front deck was very helpful with my needs. The problem was not fixed. The car is worst than before. I brought it back with no luck. Don't know what to do next. Disappointed in service at a Chevrolet dealership. More

Scranton Chevrolet service is fast and efficient and doesn't suggest a part or unnecessary maintenance. doesn't suggest a part or unnecessary maintenance. More

No I’m not writing you a letter that’s all I got to say More

Great service from the time I entered the garage till the time I paid for the service. time I paid for the service. More

Lots of confusion about the work to be completed. Walked it at my scheduled 9am and was told it should be ready by 4pm. Never was told it was an entire day event for an oil change and diff fluid chan Walked it at my scheduled 9am and was told it should be ready by 4pm. Never was told it was an entire day event for an oil change and diff fluid change. If I had knew ahead of time I would have made ride arrangements. They did off some sort of Uber discount. But I declined and had no choice but to wait but I did need my truck back by 2pm to go to work. I was told that should be possible. Time to buckle in for a 5 hour wait…..They completed the work by 1045am which is great! Glad I decided not to Uber home and back. That would have sucked to pay to leave and pay to comeback for 1 hr 45 min worth of work. Why I was told 7 hour then 5 hour wait for and actual 1hr 45min wait I still can’t figure it out. I hope the nice people at the service desk in the future can give a better time line and expectation of work to be completed. They did apologize for the wait and thank me for being patient. But who knows maybe it was just one of those rough morning we all run into some times. More

Stopped by for an Oil Change. After I paid my bill I get in the car to drive away and I have a check engine light. The service technician evidently saw it light when he took the v After I paid my bill I get in the car to drive away and I have a check engine light. The service technician evidently saw it light when he took the vehicle and checked the code. The code could have very easily been related to low or dirty oil. Worst case we could have discussed replacing the VVT solenoids. I will have them replaced but not at Scranton. They have had good technicians there but the communications once you drop off your vehicle are hideous. Tammy used to be pretty good about keeping you updated and we couldn't have that so she was probably promoted out of the customer inface loop. More