Scranton Chevrolet of Norwich - Service Center

Lauren was courteous and professional no surprises. Technical Jay was very thorough with his explanation on work done to vehicle. Technical Jay was very thorough with his explanation on work done to vehicle. More

Lauren was nice and professional upon our first meeting. She got us in quickly and got a vehicle for us to use. Our vehicle was there for about a week with very little communication. When I called, she was She got us in quickly and got a vehicle for us to use. Our vehicle was there for about a week with very little communication. When I called, she was always busy and only returned my call once. We were basically told nothing was wrong with the vehicle and just needed some fluid. We paid over $500 for fluids and the loaner. We then took it somewhere else after problems continued and was told it would need a new transfer case and transmission, at minimum. I felt like after me trying to get in touch with Lauren, they didn't bother taking proper time to diagnose my vehicle and instead told me nothing was wrong to stop dealing with me. Very disappointed!! More

Happy with the customer service and the care they provide for the vehicle Information from the reader is always given to me before I leave the service area for the vehicle Information from the reader is always given to me before I leave the service area More

The dealership was clean, the associates were friendly, but it took way too long to put four tires on a car and do a alignment, other than that no complaints. but it took way too long to put four tires on a car and do a alignment, other than that no complaints. More

They tell you one price and charge you higher but they do a good job.i wouldn't recommend them on price quotes a good job.i wouldn't recommend them on price quotes More

Service department people were nice and they were on time with Getting the part I needed. up very cordial people. I would go back again with Getting the part I needed. up very cordial people. I would go back again More

Brought my car in expecting the things I wanted looked at, where not look at. Cost me $438 and my car left the same way it came in at, where not look at. Cost me $438 and my car left the same way it came in More

I had Brianna, she was great to work with. I am not happy with interior windows being dirty. I am not happy with interior windows being dirty. More

Consistency is very important to me I feel that the service that I receive has continued to be excellent There are times when specific vehicles are requested for our guests and need to be gone throug service that I receive has continued to be excellent There are times when specific vehicles are requested for our guests and need to be gone through before they are dispatched or delivered Scranton has been extremely helpful to get things done for me in a quick efficient manner More

As always, Lauren took good car of me. The alignment the technician deal was great. The car behaved great at the track. The alignment the technician deal was great. The car behaved great at the track. More