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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,026 Reviews

2,026 Reviews of Scranton GMC of Vernon - Service Center

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December 31, 2021

They where better than the last visit. Jeff needs to learn how to deal with customers better. The other issue is the temperature dropped and the tire pressure sensor on three of the tires were low, that More

by ah58violette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Jeff Borovicka
December 31, 2021

Made my appointment, they were ready for me when I got there, The gentleman that checked me in was very professional and the service was very prompt, The Waiting room is very nice and the Vehicle status s More

by ESP450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 31, 2021

Awesome service great people work here they are like family the best place yet I brought my vehicle for service over all the years More

by ericsgmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
December 30, 2021

Scranton was quick to diagnose and fix my car. They were able to get my car in sooner than another other auto body shop in town. The car was even done sooner than the original appointment! More

by Laureen Barber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Benard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
December 27, 2021

Efficient, timely got me out with a recent recall repair. Also was able to handle two other requests for service. More

by dwedderspoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
December 24, 2021

I recently had my car serviced for a safety recall issue. The service I received was excellent...quick and professional. I left confident that my car was safe and repaired properly. More

by JMCCARTHY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 23, 2021

I was vary pleased with the service and workmanship I received I will definitely refer my friends to your service department. More

by JOELJAKIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 23, 2021

I’m a new customer have only been there once before and I was pleased with the experience. More

by cinfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Macovy , Jeff Borovicka
December 21, 2021

I haven’t had a bad experience with this dealership. They always take very good care of me and my car More

by ROBIN.C.NEUMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 21, 2021

I was promptly greeted upon arrival and promptly checked in. I was only in for an oil change and tire rotation. It isn't a complaint, however, my car is usually vacuumed and washed and parked in the exit More

by Waterguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kern
Dec 27, 2021 -

Scranton GMC of Vernon responded

We apologize that your vehicle wasn't washed and vacuumed like it should have been. I'm not certain why this happened, but I spoke to the service director, and he would like to invite you to come back for a complimentary car wash and vacuum whenever it is convenient for you. We appreciate you letting us know that your visit fell short of the standard you are used to receiving from us, and we sincerely hope to have the opportunity to do better next time. Have a wonderful day, and a happy new year!

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