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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,041 Reviews

2,041 Reviews of Scranton GMC of Vernon - Service Center

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December 13, 2021

The service rep you talk to is knowledgable and easy to talk to. The issue is they never do what they say they are going to do. Had my suv there for a tire problem, the rep said they would take care of put More

by FRANCESCOSALA27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Jan 03, 2022 -

Scranton GMC of Vernon responded

On behalf of the service team, I would like to apologize for not doing what we said we would, and returning your vehicle to you that manner. While it is nice to hear you are satisfied with the knowledge level and ease of working with us, it makes it all the more frustrating that the whole visit was soured by a careless oversight on our part. I have passed along your feedback to management so that we can keep a better eye on things like this and be more conscientious moving forward. We appreciate you letting us know. Have a great day.

December 13, 2021

Brought my truck in for warranty service with a transmission shifting issue. Turned out to be a service bulletin for a simple fluid change to fix the problem. Total turn around time was just over 2 More

by drsusca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 12, 2021

Curtious, prompt, friendly, direct, will continue to get oil changed with Scranton Motors. Good service More

by Chrysla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 11, 2021

From the time I checked in to the time I left l was treated like I was important. The repairs were completed within the timeframe they said I was completely satisfied. More

by TAXIRICH56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 11, 2021

Awesome service. Jeff got our vehicle in quickly , was done when promised. Definitely will return for service. More

by SHURLBG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 10, 2021

Great service ,no hassles and very professional I appreciate it when I got a call on how to save money much gratitude More

by HarryBurgos76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 10, 2021

I would highly recommend Scranton Motors for service or sales. Their customer service is outstanding. Also, their service center does great work. They are totally reliable to fix your car with their exce More

by RWBRWB77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
December 10, 2021

I used our business fleet service and couldn’t be happier.. again. Prompt! Great communication from the beginning of scheduling, during service and right to the end when my truck was returned to me More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nor sure, but I was very happy all the way around , David Rogers
December 10, 2021

Helpful and on time. Liked everyone’s attitude. I was checked on several times during my pit change. The car wash the vacuum is just extra nice. More

by Dirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Beverly Rhoads, David Rogers, Jeff Borovicka
December 09, 2021

This review is for the service department. They were courteous and professional with work completed in less time than expected More

by scottdolphin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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