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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,041 Reviews

2,041 Reviews of Scranton GMC of Vernon - Service Center

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October 12, 2021

Rated 3 because they did not help solve an issue I had with my steering wheel. They should have put effort into brainstorming some alternatives or suggestions on what could have been done. Lack of effort! More

by GREENSHOES1830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
Oct 14, 2021 -

Scranton GMC of Vernon responded

We are sorry to hear that we were unable to help solve your steering wheel issue. Are you still having problems with it? If you would like, I can have the service department director take a look at the specifics of your situation and see what he can do to help. Just respond to this review, privately if you prefer, with your name and contact information so we can look you up in our system and get in touch with you. Thanks for the feedback, hopefully we can find a way to help.

October 12, 2021

The service department was excellent. Jeff that I was dealing in service was excellent. He called me everytime and gave me updates. And told me what they repaired on my buick enclave. I would deff reccom More

by markpruotolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 10, 2021

Service was completed on time with very courteous personnel. I appreciated the washing and vacuuming also. More

by bearwaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
October 10, 2021

GMC 6500 series truck with brake warning system lights and warning buzzer was activated. The problem was said to have been fixed but the issue still existed upon pick up, The truck was left there for furt More

by STONEBEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
Oct 11, 2021 -

Scranton GMC of Vernon responded

Good Morning, I'm guessing that your truck is still with the service department since you just left this review a couple days ago. Hopefully, they are getting to the root of the issue and correcting it as we speak! However, just to make sure things go smoothly, I have given management a heads up about what is going on. I wasn't able to pull up the particulars without your full name, but based on the truck model you mentioned and the type of issue you are having, I'm sure they will know who this feedback refers to. If you do have any further issues and would like to speak to management, please reply to this review and I will make sure you are put in contact with someone who can help. Thanks for the heads up, and have a great day!

Oct 11, 2021 -

STONEBEAM responded

That will be greatly appreciated. The truck is much needed in our business.

October 10, 2021

Showed up early they signed me in and was out in 40 minutes. Very professional and liked the complimentary car wash and vacuum. Definitely going back. More

by BOWLPROCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
October 10, 2021

Easy to schedule an appointment. Fast and courteous service that was done correctly. The dealer went above and beyond. More

by MIKE.W.SPEGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
October 10, 2021

Good custom service. Friendly & answered all questions. Returning soon for 30,000 mile check. On line appt set up easy More

by DPOSPISIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 10, 2021

Good customer service! Acknowledge the customer and what service is required. Very attentive staff. Bev is also awesome an asset to the group. More

by HREESO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
October 08, 2021

Very prompt service. Job was done well I got an alignment and it came out excellent and when I got my vehicle back it was washed very happy thank you More

by Pabze1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
October 08, 2021

Service was diagnosed in a timely manor. Estimate was accurate and up front. Repairs made were on the schedule provided. All personnel were polite and knowledgeable More

by Mike Slyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Joe Malenfant
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