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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,012 Reviews

2,012 Reviews of Scranton GMC of Vernon - Service Center

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August 20, 2021

The entire crew at Scranton Cadillac is top-notch. World-Class automobiles deserve world-class treatment, and every staff member understands that. I wouldn't take my (ninth) Cadillac anywhere else. More

by Randall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, David Rogers
August 20, 2021

I received the usual great service I always receive at Scranton Motors. I was taken on time, and the job was well done! I will return! More

by kmathe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Mathewson, David Rogers
August 20, 2021

Bought my used car from here, they worked very hard to get me the best deal. They followed up to be sure I've been satisfied with the purchase. I've had the vehicle back for service a few times, all my ne More

by Al Dodd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
August 20, 2021

The absolute best service ever Barbara was a joy to work with so professional and pleasant. That why we love going there for service thumbs up.,,,,,👍🏿 More

by ERNESTSANDERSJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, David Rogers
August 17, 2021

Courteous, friendly very helpful and took care of all the issues with our work van they diagnosed an issue and performed all the needed services More

by ALLAN.STLOUIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
August 17, 2021

Got me in same day to review the issue I was having, offered options and guided me to a stepped process to avoid spending unnecessary money. Work was done same day in quoted time frame and I was treated More

by Glynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
August 16, 2021

Service dept was efficient,courteous and very clean.Advisors were prompt and listened to my concerns. David phoned me with diagnosis within an hour after arriving for 730am appt and followed up w More

by Jersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, David Rogers
August 16, 2021

This is a good service department. My vehicles never had a "come back" to address an issue. Advisors are courteous and keep the customer ipdated More

by EPALMER22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Benard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Jim Schaller, Joe Malenfant, David Rogers
August 14, 2021

Felt was overcharged for blower repair plus they nickle & dime you on small charges. Will never go back again. Had to go back again. They found another short makes me wonder. More

by TnJRipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff, David Rogers
Aug 20, 2021 -

Scranton GMC of Vernon responded

I’m so sorry that your recent visit didn’t go well and you feel that you were overcharged. Would it help to have our service director reach out to discuss further? He can answer any lingering questions or concerns you may have. If you would like him to contact you, please just respond to this review with what phone number and time/day works for you, and I will make sure you are contacted. Thank you for the feedback, and I hope we have the chance to speak with you to address your concerns. Have a great day.

Aug 21, 2021 -

TnJRipper responded

Monday - Thursday you can contact me at my home number that you have on file anytime after 2pm.

August 14, 2021

Have known Dave for years and happy to see him as he greeted me in the bay. Service was perfect, in and out. Will be back for sure! More

by Ajp0374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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