Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,009 Reviews of Scranton GMC of Vernon - Service Center
Sort by
April 15, 2021
Absolutely terrible experience got quoted for work to be done on my vehicle scheduled the work I got a call the morning my vehicle was finished went there to pay and bill Was $700 more than what I got quot done on my vehicle scheduled the work I got a call the morning my vehicle was finished went there to pay and bill Was $700 more than what I got quoted nobody even called to tell me I wouldn’t even of done the work if I do known this was gonna happen last time I will use Scranton motors More
by 2001rollingcoal
Verified CustomerEmployees Worked With
David Rogers
April 14, 2021
A little hesitant as I bought a 1976 Cadillac Eldorado to the dealership but soon became comfortable with the mechanic who personally made me feel at ease by his knowledge base of my vehicle. the dealership but soon became comfortable with the mechanic who personally made me feel at ease by his knowledge base of my vehicle. More
by knarin
April 13, 2021
I have used this service department a few times. One time was great. One time was acceptable. One time was not so good. The people are very friendly. Simple services such as oil changes tend to take an exces was great. One time was acceptable. One time was not so good. The people are very friendly. Simple services such as oil changes tend to take an excessive amount of time. But I would lean toward the overall service being better than not. More
by ERICMINER410
Employees Worked With
Oscar was very accommodating
April 11, 2021
Oscar was very pleasant to deal with. He made getting service a joy instead of a chore. I hope he is there the next time I have to bring the car in. service a joy instead of a chore. I hope he is there the next time I have to bring the car in. More
by Jgteddy
Employees Worked With
Oscar
April 11, 2021
Always great service. Price was a bit much but in the end, always great service. I hope to go back soon to possibly get an Escalade end, always great service. I hope to go back soon to possibly get an Escalade More
by NATDAUG
Employees Worked With
Other Employees :
Amanda Soucie, David Rogers, Ashley Corey
April 10, 2021
Excellent customer service. Jeff was very friendly and knowledgeable. He answered all my questions and made my first experience with Scranton's service department enjoyable. knowledgeable. He answered all my questions and made my first experience with Scranton's service department enjoyable. More
by lchalk1090
Employees Worked With
Jeff
April 09, 2021
Very disappointed to have grease marks left on my driver door black panel and on my center pillar white vinyl trim. Inexcusable. I take meticulous care of my Lacrosse. door black panel and on my center pillar white vinyl trim. Inexcusable. I take meticulous care of my Lacrosse. More
by pab37
April 08, 2021
Friendly, accommodating and thorough. Scranton made my service appointment easier than I could have anticipated and I would happily recommend their dealership and services to others. service appointment easier than I could have anticipated and I would happily recommend their dealership and services to others. More
by vmnassiff
April 07, 2021
Scranton has provided all my service needs over the years. Excellent service and professional team in the service area. Oscar was extremely helpful. He kept me informed on the progress of my repair years. Excellent service and professional team in the service area. Oscar was extremely helpful. He kept me informed on the progress of my repairs. Very professional and went above and beyond to provide excellent customer service. More
by db.0628
Employees Worked With
Oscar #72260
April 07, 2021
. Just had my car in for oil change and tire rotation. Next day I noticed on the Quality Inspection page three different fluids had checkmarks in the red column- requires immediate attention. Wish someone Next day I noticed on the Quality Inspection page three different fluids had checkmarks in the red column- requires immediate attention. Wish someone had pointed this out to me or asked if I wanted to have it done at that time. More
by SUZANNETEXAS1955
Employees Worked With
Ashley Corey
