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2,019 Reviews of Scranton GMC of Vernon - Service Center
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September 25, 2019
Warranty work Been having an issue with my 2017 Acadia. When placing the vehicle in park and turning the engine off, I get a message string to shift into park. I wa Been having an issue with my 2017 Acadia. When placing the vehicle in park and turning the engine off, I get a message string to shift into park. I was within 200 miles of my warranty expiring and the dealership got me in ASAP so this would be covered under my warranty. Due to GM being on strike, no parts are available and I was assured that even if I went over my mileage, my warranty would be honored. A work order was opened and my warranty will honored. just waiting on parts! More
by Dan
Verified CustomerEmployees Worked With
Amanda Soucie
September 25, 2019
Great service Service is great, and the people in their service center make sure you’re taken care of and do what they can to expedite the process. Service is great, and the people in their service center make sure you’re taken care of and do what they can to expedite the process. More
by MFT70
Employees Worked With
Romaine
September 24, 2019
Awesome Service Great service as always!!!! Fixed right the first time and they even cleaned my car I will recommend them to all my family and friends Great service as always!!!! Fixed right the first time and they even cleaned my car I will recommend them to all my family and friends More
by Cd6969
Employees Worked With
Other Employees :
Amanda Soucie, Beverly Rhoads, Keith Alamprese, Trevor Barbersek, Samantha Savage
September 24, 2019
Service Review Kind, courteous, efficient, quick, knowledgeable. Work was done in a timely fashion and all repairs were explained clearly to me. A very comfortable Kind, courteous, efficient, quick, knowledgeable. Work was done in a timely fashion and all repairs were explained clearly to me. A very comfortable experience. A pleasure to do business with. More
by Doug
Employees Worked With
Trevor Barbersek
September 15, 2019
Attentive staff The entire staff is very attentive, courteous and knowledgeable. Amanda went above and beyond my expectations to rectify an issue that developed after The entire staff is very attentive, courteous and knowledgeable. Amanda went above and beyond my expectations to rectify an issue that developed after my truck was serviced. More
by Bill
Employees Worked With
Amanda Soucie
September 14, 2019
Customer service is kind of important First off Amanda was very helpful setting up the appointment and explaining what needed to be done, zero issues with her. So, when you spend any amou First off Amanda was very helpful setting up the appointment and explaining what needed to be done, zero issues with her. So, when you spend any amount of money at a place of business (in this case it was over 1,000) you expect certain things. Everything was good until after I paid for my vehicle, at that point I was told to wait outside and my vehicle would Be brought to me. I waited for 5 minutes before walking back inside to find the person that was “taking care of me” had fielded another phone call before finishing up with me. I went right over to the service manager that you could tell didn’t really show too much concern when I suggested to him that he should tell his workers to finish up with one customer (especially one that was there in person) before starting to wait on another. Funny how it only takes one thing to turn a somewhat pleasant experience into one that you feel you have to vent a little about. More
by Ddr2467
Employees Worked With
Amanda Soucie
September 12, 2019
I love Caddy’s I’m very happy with my family at Scranton. They have been more than accommodating. I had a small chip in my windshield and they took care of it at n I’m very happy with my family at Scranton. They have been more than accommodating. I had a small chip in my windshield and they took care of it at no cost. This is the kind of service I had hoped for. I’m glad I didn’t go thru car max... More
by LAURIECOMBS11
Employees Worked With
Chris Champagne, Amanda Soucie, Beverly Rhoads, Meghan Scranton, Trevor Barbersek, Liz Kibby
September 05, 2019
Always a pleasure I drop it off before they open, tech calls me during the day, let’s me know what’s going on, always ready when I pick it up!!! I drop it off before they open, tech calls me during the day, let’s me know what’s going on, always ready when I pick it up!!! More
by edm.mikey
Employees Worked With
Amanda Soucie, Trevor Barbersek
August 31, 2019
Tremendous experience My 17-year old son experienced his first flat tire and was on the highway. I called Scranton Motors to see if they had the tire in stock. Not only did My 17-year old son experienced his first flat tire and was on the highway. I called Scranton Motors to see if they had the tire in stock. Not only did they respond immediately to confirm they do have it, they got my son in that same afternoon to put on the new tire. Thank you!! More
by KWOLFF
Employees Worked With
Beverly Rhoads
August 29, 2019
Warranty work Thanks to Jonathan for his kind and efficient handling of my situation. He was the bright spot.I had a catalytic converter replaced after a lengthy ba Thanks to Jonathan for his kind and efficient handling of my situation. He was the bright spot.I had a catalytic converter replaced after a lengthy back & forth with the service department being reluctant to do the covered work. I drove the car for more than 6 months with a check engine light on. They finally scheduled the replacement, but called during it to say I needed other work totaling more than $1000. Due to previous experience with this service dept., I didn’t trust this information and will check with my mechanic. So the three stars are for Jonathan. He deserves more, but then you may not read my comments if you saw 5. More
by pgnjfn
Employees Worked With
