Scranton GMC of Vernon - Service Center

Disappointed I normally get great service. This time it appeared communication internally at Scranton was skewed. I called to advise we wanted to drop off car in e I normally get great service. This time it appeared communication internally at Scranton was skewed. I called to advise we wanted to drop off car in evening due to failing battery. We were told could only drop off after 7 pm. We did and left keys. We then had a call to a cell phone at 10:45 the next morning asking why car was there! The call went to voice mail... retrieved in the afternoon by which time the car had been sitting for over 1/2 day for a simple battery replacement! Then we were told it might be too late to fix it! Finally it was brought into shop but initial intake very poor More

Won't contact them again. I needed a new blower motor for my Buick, because heat/AC fan wasn't working. I contacted them for an appointment, and was told that I'd have to I needed a new blower motor for my Buick, because heat/AC fan wasn't working. I contacted them for an appointment, and was told that I'd have to bring it in one day just for the diagnostic ($150) and then bring it back again so they could order the part and install it. Why wouldn't the dealer have parts on hand? So, I called my local mechanic to see if he could do the work, and he said "Sure." I brought it in the next morning, and by early afternoon it was done. The part was AC Delco, not a knockoff, and the whole job cost about $370, only about $100 of which was the labor. Why would anyone go to the dealer if that's how you're going to be ripped off and run around? More

1.5 hour oil change I had a 10:30 appointment for an oil change. I got to the Scranton at 10:25 and Mike was the service writer that checked in the car. Mike asked me if I had a 10:30 appointment for an oil change. I got to the Scranton at 10:25 and Mike was the service writer that checked in the car. Mike asked me if I knew where the waiting room was and I told him I did and he told me to wait there and he would come and get me when it was finished. At 11:55 I went to check and see what was happening. As I was headed into the service area Mike was coming to get me. I asked Mike what had taken so long and he said he didn't know. I feel that was not an appropriate answer. More

overcharged. service installed additive for trans. Idid not order or want, $50.00 up charge.Quoted,by phone,that auto. trans. flush would be $230.00,was billed$24 service installed additive for trans. Idid not order or want, $50.00 up charge.Quoted,by phone,that auto. trans. flush would be $230.00,was billed$249.99. after my xxxxxxxx,they reduced the price to $229.95. More

Dealership was unable to repair my vehicle. There are no phone service bulletins and a class action lawsuit against GM for my vehicle and transmission problems. The dealership allegedly could n There are no phone service bulletins and a class action lawsuit against GM for my vehicle and transmission problems. The dealership allegedly could not identify the problem although for the last 40,000 miles the transmission issue was existed and given the fact there’s a class action lawsuit I do not believe that the dealership is being honest and truthful with me. More

Oil change Waited 3 hours for oil change and then they told me I need new breaks on the car I just bought used in December no way it should need brakes Waited 3 hours for oil change and then they told me I need new breaks on the car I just bought used in December no way it should need brakes More